Job summary
ThePrimary Care Business Support Unit [BSU]works in partnership with PICS practices, and external parties, offering administrative support across a range of functions.Itidentifiesemerging projects, works towards standardisation of workingpracticesand reduces the clinical & administrative burden faced by practices.The BSU hasdemonstrateddelivery,adaptabilityand value.The team is expandingto support both immediate operational needs and longer-termstrategic growth.
- The role is based at PICS HQ with ad hoc travel to practices/external sitesrequired
- The postholderwillsupport the BSU by undertaking a range of activities carried out in a flexible& professionalmanner.
- The role will bepart of a busy team, processingincomingemailsand hard copy information requestsaccurately and appropriately.
- The postholder will berequiredto be aneffective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- There will be daily interaction with, and requests for work from, colleagues, patients /carersand external services through face to face/telephone and email contact.
- The role will be part of the BSU working under the management and guidance of the Business Support Manager, withappropriate medicaloversight by the Deputy Clinical Director.
Main duties of the job
KEY RESPONSIBILITIES
1.Effective and efficient administration support, working in a team responding to high demand, the need for change andassistingcontinued development of primary care services.
2.Creation and administration of all medical reportsfromvarious requestors such as government agencies,insurance companies, legalteamsand employers.
3.Work as part of the BSU Primary Care research team, to pursue an expansion of its research footprint.
KEY REQUIREMENTS
1.Good general education with Maths & English qualifications
2.Previous and demonstrable experience of working in patient/public facing role
3.Excellent administration skills, ability to work as part of a team and follow management instructions
About us
About us
PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.
Benefits of working for PICS
We offer a comprehensive package which includes:
Job description
Job responsibilities
JOB PURPOSE
ThePrimary Care Business Support Unit [BSU]works in partnership with PICS practices, and external parties, offering administrative support across a range of functions. Itidentifiesemerging projects, works towards standardisation of workingpracticesand reduces the clinical & administrative burden faced by practices.The BSUis the leadfor activities relating Research in Primary Care.The postholderwillsupport the BSU by undertaking a range of activities carried out in a flexible& professionalmanner, across four practice sites, PICSHQandad hocremote working.The post holder must be able to work on their own initiative but also as part of a multi-disciplinaryteam,organisingand prioritisingtheir own daily workload. They mustalwaysobservepatient confidentialityand work within their own personal competency.The successful candidate willbe requiredto:
- Provide day to day effective and efficient administration support.
- Demonstrateexcellentattention to detail and accuracyin their work.
- Be able to work to deadlines and prioritise workload.
- Maintaina high levelof confidentiality.
- Demonstrate good team working skills.
- Talk to patients/clients in a positive and friendly manner and deal with their queries.
- Deal withBSUadministrative duties ina timelyand efficient manner.
KEY RESPONSIBILITIES
MAIN DUTIES:
- Working as part of a busy team, processincomingemailsand hard copy information requestsaccurately and appropriately.
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Daily,accuratedata entry and processing usingSystmOneand otherdatabases.
- Ensuringhigh levelsof confidentiality and information governance in your work.
- Effective communication with clinical and administration teams, and external contacts.
- Ability to make judgements on issues and when to refer onto more senior staff or Clinicians.
- Flexibility in approach to work tasks, able to prioritise a busy workload.
- Providing cover for colleaguesin the BSU.
- Achieve set targets and Key Performance Indicators.
- Complete relevant training, including for research activity,andparticipatein team meetings.
- Occasional travel topracticesand face to facepatientcontact.
For more information please see the supporting documents
Job description
Job responsibilities
JOB PURPOSE
ThePrimary Care Business Support Unit [BSU]works in partnership with PICS practices, and external parties, offering administrative support across a range of functions. Itidentifiesemerging projects, works towards standardisation of workingpracticesand reduces the clinical & administrative burden faced by practices.The BSUis the leadfor activities relating Research in Primary Care.The postholderwillsupport the BSU by undertaking a range of activities carried out in a flexible& professionalmanner, across four practice sites, PICSHQandad hocremote working.The post holder must be able to work on their own initiative but also as part of a multi-disciplinaryteam,organisingand prioritisingtheir own daily workload. They mustalwaysobservepatient confidentialityand work within their own personal competency.The successful candidate willbe requiredto:
- Provide day to day effective and efficient administration support.
- Demonstrateexcellentattention to detail and accuracyin their work.
- Be able to work to deadlines and prioritise workload.
- Maintaina high levelof confidentiality.
- Demonstrate good team working skills.
- Talk to patients/clients in a positive and friendly manner and deal with their queries.
- Deal withBSUadministrative duties ina timelyand efficient manner.
KEY RESPONSIBILITIES
MAIN DUTIES:
- Working as part of a busy team, processincomingemailsand hard copy information requestsaccurately and appropriately.
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Daily,accuratedata entry and processing usingSystmOneand otherdatabases.
- Ensuringhigh levelsof confidentiality and information governance in your work.
- Effective communication with clinical and administration teams, and external contacts.
- Ability to make judgements on issues and when to refer onto more senior staff or Clinicians.
- Flexibility in approach to work tasks, able to prioritise a busy workload.
- Providing cover for colleaguesin the BSU.
- Achieve set targets and Key Performance Indicators.
- Complete relevant training, including for research activity,andparticipatein team meetings.
- Occasional travel topracticesand face to facepatientcontact.
For more information please see the supporting documents
Person Specification
Knowledge & Skills
Essential
- Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Personal Qualities
Essential
- Please provide details for why you would be a great fit for this role and why you have decided to apply.
Experience
Essential
- Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Qualifications
Essential
- Please provide details of your CPD, using examples where necessary.
Person Specification
Knowledge & Skills
Essential
- Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Personal Qualities
Essential
- Please provide details for why you would be a great fit for this role and why you have decided to apply.
Experience
Essential
- Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Qualifications
Essential
- Please provide details of your CPD, using examples where necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Integrated Community Services
Address
Primary Integrated Community Services LTD
Nottingham Business Park
Nottingham
NG8 6PY
Employer's website
http://picsnhs.org.uk/ (Opens in a new tab)
