GP Receptionist

Job description

Job responsibilities

KEY RESPONSIBILITIES

Reception Duties

• Work as part of the reception team to provide an efficient, courteous, and timely reception service to all patients either face to face or on the telephone, responding appropriately to all queries and requests for assistance from patients and visitors.

• Use the practice computer system to make and monitor patient appointments for all members of the Primary Care Team.

• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure that all registration procedures are completed.

• Advise patients of all relevant charges for private services, accept payment and issue receipts for same.

• Enter requests for home visits onto computer system, including all relevant information, referring to the On Call doctor where necessary.

• Receive and process requests for repeat medication in accordance with practice guidelines and timescales.

• Ensure that all messages are recorded accurately and passed on to the appropriate personas soon as possible.

• Deal with patient complaints in accordance with the Practice Complaints Procedure, liaising with the Practice Manager as appropriate.

• Ensure that patient confidentiality is always maintained.

• Ensure that the reception and waiting areas arealways kept neat and tidy.

Maintain, update, and monitor computerised records

• Accurately enter the practice computer system data supplied by patients and members of the primary care team as appropriate.

• Ensure all new registrations are entered onto the database.

• Update database for all patient change of registration status, as such change is advised.

• Ensure all transfers of registration database are effected as and when applicable.

• Monitor accuracy of registration database as required.

Process incoming and outgoing correspondence

• Receive and process incoming and outgoing correspondences as appropriate in accordance with practice procedures, including the scanning and indexing of paper items into the practice computer system.

• Ensure third party requests for patient information are processed in accordance with practice procedures, photocopying historical records as required.

Maintain, retrieve, and file paper based patient records

• Retrieve and file historical paper-based records as periodically required, ensuring that records are always kept neat and tidy and in good repair.

• Assist with the sorting and processing of medical records received for new patients, ensuring that they are presented and maintained in accordance with practice requirements.

Liaison

• Maintain effective liaison with other agencies and staff concerned with patient care and with all other disciplines within the practice, with appropriate regard to confidentiality.

Promotion of online services to patients

• Have a good, up to date working knowledge of services that are available to patients online and maximise opportunities to promote those services to patients as appropriate

Other Duties

• Carry out any additional tasks as requested by the partners, Practice Nurses or Practice Manager/Assistant Practice Manager/Reception Manager from time to time.

• Always work safely and help to ensure that all team members are compliant with the requirements of CQC, Infection Control and Health & Safety legislation. Make recommendations to the Reception/Assistant/Practice Manager for improvements as and when identified

Person Specification

Personal Qualities

Essential

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Qualifications

Essential

• Please provide details of your CPD, using examples where necessary.

Experience

Essential

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services

Address

Saxon Cross Surgery

Church Street

Stapleford

Nottingham

NG9 8DA

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)