Job summary
ABOUT THE ROLE
At Primary Integrated Community Services (PICS), we are committed to putting patient care first and we are looking for a dedicated, enthusiastic administrator who shares our values and our passion for good quality patient focused care providing administration support to our Acute Home Visiting Service.
PICS is an innovative and rapidly expanding primary care organisation providing quality health services, delivered by local professionals to benefit our local communities.
We have an exciting opportunity for an enthusiastic Administrator to join our dynamic, Acute Home Visiting Service team. This permanent position is well suited to an individual who is enthusiastic about providing high quality administrative support.
Main duties of the job
KEY RESPONSIBILITIES
- To act as an Administrator for the AVS service at Primary Integrated Community Services Ltd.
- Taking telephone calls from practices logging Visits for the service, registering patients then passing the visit over to the clinicians out on the patch.
- Offer general assistance to the PICS team and project a positive, friendly and empathetic image to patients and other visitors, either in person or via the telephone at all times.
- Undertake a variety of administrative duties to assist in the smooth running of PICS including the provision of secretarial and clerical support to clinical staff and other members of the PICS team.
KEY REQUIREMENTS
- Excellent knowledge of Microsoft Office software
- Experience in an admin/business customer service environment
- Experience of dealing with sensitive/confidential information
About us
PICS is the
employer for this role. We collaborate with patients and partners to design and
deliver clinically robust health and social care solution through Community Services,
Out of Hospital Services, GP Practices, and Primary Care Networks. Find out
more about us: http://picsnhs.org.uk/.
Benefits of working for PICS
We offer a comprehensive package which
includes:
Job description
Job responsibilities
JOB PURPOSE
- To act as an Administrator for the AHVS service at Primary Integrated Community Services Ltd.
- Taking telephone calls from practices logging Visits for the service, registering patients then passing the visit over to the clinicians out on the patch.
- Offer general assistance to other PICS teams and project a positive, friendly and empathetic image to patients and other visitors, either in person or via the telephone at all times.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of PICS including the provision of secretarial and clerical support to clinical staff and other members of the PICS team.
- Facilitate effective communication between patients, members of PICS, secondary care and other associated healthcare agencies.
KEY RESPONSIBILITIES
The duties and responsibilities to be undertaken by members of the PICS administration team may include any or all of the items in the following list, and any other duties deemed commensurate of this role.
- Acute Home Visiting Service taking Visits over the telephone passing to the clinicians via a clinical system.
- Liaise with practices to provide a professional service.
- Computer data entry/data allocation and collation; processing and recording information accurately.
- Word/data processing, filing, photocopying, binding and scanning.
- Taking messages and passing on information.
- Keep the PICS clinical and administration teams informed of any matters arising as necessary, or as requested by other members of the clinical or administration team.
- To provide cover for members of the administration team during periods of sickness and annual leave.
- Appropriate smart business wear to promote a professional image of PICS is essential.
General Role Requirements:
This job description is not designed to be an exhaustive list of duties and responsibilities but represents the current key areas of work. The content of this post will be reviewed in consultation with the post holder when necessary and in line with service developments.
The post holder will:
- Ensure that PICS policies are adhered to within the post holders own work area, including proposing changes to working practices as a result of new guidelines or legislation.
- Have excellent communication and interpersonal skills to develop good working relationships with all PICS staff, Commissioners and associated healthcare agencies at all levels.
- Initiating contact with and responding to, requests from team members, managers and associated healthcare agencies and providers.
For more information, please see the supporting documents.
Job description
Job responsibilities
JOB PURPOSE
- To act as an Administrator for the AHVS service at Primary Integrated Community Services Ltd.
- Taking telephone calls from practices logging Visits for the service, registering patients then passing the visit over to the clinicians out on the patch.
- Offer general assistance to other PICS teams and project a positive, friendly and empathetic image to patients and other visitors, either in person or via the telephone at all times.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of PICS including the provision of secretarial and clerical support to clinical staff and other members of the PICS team.
- Facilitate effective communication between patients, members of PICS, secondary care and other associated healthcare agencies.
KEY RESPONSIBILITIES
The duties and responsibilities to be undertaken by members of the PICS administration team may include any or all of the items in the following list, and any other duties deemed commensurate of this role.
- Acute Home Visiting Service taking Visits over the telephone passing to the clinicians via a clinical system.
- Liaise with practices to provide a professional service.
- Computer data entry/data allocation and collation; processing and recording information accurately.
- Word/data processing, filing, photocopying, binding and scanning.
- Taking messages and passing on information.
- Keep the PICS clinical and administration teams informed of any matters arising as necessary, or as requested by other members of the clinical or administration team.
- To provide cover for members of the administration team during periods of sickness and annual leave.
- Appropriate smart business wear to promote a professional image of PICS is essential.
General Role Requirements:
This job description is not designed to be an exhaustive list of duties and responsibilities but represents the current key areas of work. The content of this post will be reviewed in consultation with the post holder when necessary and in line with service developments.
The post holder will:
- Ensure that PICS policies are adhered to within the post holders own work area, including proposing changes to working practices as a result of new guidelines or legislation.
- Have excellent communication and interpersonal skills to develop good working relationships with all PICS staff, Commissioners and associated healthcare agencies at all levels.
- Initiating contact with and responding to, requests from team members, managers and associated healthcare agencies and providers.
For more information, please see the supporting documents.
Person Specification
Knowledge and skills
Essential
- Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Personal Qualities
Essential
- Please provide details for why you would be a great fit for this role and why you have decided to apply.
Qualifications
Essential
- Please provide details of your CPD, using examples where necessary.
Experience
Essential
- Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Person Specification
Knowledge and skills
Essential
- Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Personal Qualities
Essential
- Please provide details for why you would be a great fit for this role and why you have decided to apply.
Qualifications
Essential
- Please provide details of your CPD, using examples where necessary.
Experience
Essential
- Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Integrated Community Services
Address
Unit H4 Ash Tree Court
Nottingham Business Park
Nottingham
Nottinghamshire
NG8 6PY
Employer's website
http://picsnhs.org.uk/ (Opens in a new tab)
