Care Coordinator

Primary Integrated Community Services

This job is now closed

Job summary

Do you have the personal qualities and experience to be able to work within a multi-disciplinary team to provide coordination and administrative support to the clinical team and other members of the PCN? We are looking for an individual who can work with the housebound nursing team, care homes, general practice and existing services to support the coordination to patients in their own homes or in a residential home. Part of this includes identifying Housebound/Care Home residents who require an annual health check review under the QOF (Quality and Outcomes Framework) system.

You will be based within Rosewood PCN, covering:

Acorn Medical Practice, 11-13 Wood Street, Mansfield, NG18 1QA
Churchside Medical Practice, Wood Street, Mansfield, NG18 1QB
Forest Medical Group, Oak Tree Lane Surgery, Jubilee Way South, Mansfield, NG18 3SF
Forest Medical Group, Rosemary Street Health Centre, Rosemary St, Mansfield, NG19 6AB
Millview Surgery, 1a Goldsmith Street, Mansfield, NG18 5PF
Roundwood Surgery, Wood Street, Mansfield, NG18 1QQ

Rosewood PCN has a patient population in excess of 49,900. You will be part of a wider team of Care Coordinators and supported by our Care Navigation Manager who is on the PICS leadership team.

Main duties of the job

KEY RESPONSIBILITIES

Produce, maintain, and monitor the practice appointment system for the PCN Housebound Nursing team.
Carry out system searches to identify Housebound QOF patients.
Support the Nursing Team, PCN staff and Practice manager with administrative work including contacting patients and booking appointments through an appointment system.

KEY REQUIREMENTS

Good standard of education GCSE or equivalent in English and Mathematics
Experience of office procedures working at a high level as part of an administration team / within an administration role
Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals

About us

PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.

Benefits of working for PICS

We offer a comprehensive package which includes:

NHS Pension 2015 Scheme (subject to eligibility)
Alternative government-based scheme (subject to eligibility)
Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service, starting 35 days pro rata (inc bank holidays)
Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
Working in a multi-disciplinary team with support from a wide variety of professionals
A flexible approach to a work-life balance
Cycle to work scheme (subject to eligibility)
Access to Blue Light Card scheme
All staff events and conferences
Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
Free parking across many sites
Personalised induction into the company and job role

Date posted

26 June 2023

Pay scheme

Other

Salary

Depending on experience £23,949 - £26,282 pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

E0220-23-0014-RO

Job locations

Rosewood Primary Care Network

Nottingham

NG18 1QQ

Job description

Job responsibilities

JOB SUMMARY

The post holder will work within the PCN Team, providing coordination, administrative and support to the Clinical teams and other members of the PCN.

The post holder will work closely with Housebound Patients, Care Homes, General Practices, and existing services by providing administrative support, coordinating, and organising clinical rotas for the housebound nursing team, making sure to follow the Quality and Outcome Framework system (QOF) by helping the PCN provide good quality care to patients in their own homes or in a residential home.

The post holder will support the PCN to proactively identify Housebound/Care home patients who require an annual health check review under the QOF (Quality and Outcomes Framework) system.

ROLE OBJECTIVES:

The post holder, working closely with the PCN team, Care Coordinators, PCN Housebound Nursing Team, Learning Disability Nurse, GPs and existing community services will:

Produce, maintain, and monitor the practice appointment system for the PCN Housebound Nursing team.
Carry out system searches to identify Housebound QOF patients.
Support the Nursing Team, PCN staff and Practice manager with administrative work including contacting patients and booking appointments through an appointment system.

ADDITIONAL RESPONSBILITIES:

Produce, maintain, and monitor clinical rotas for PCN Housebound Nursing Team on a clinical system
Managing Housebound group task for the PCN.
Liaise with patient and arrange routine appointments in an appropriate time frame, prioritising urgent appointments.
Run clinical searches to identify Housebound/Care home patient who have a QOF indicator.
Run reports to identify Learning Disability patients needing an annual health check.
Identify Housebound QOF patient based on patient birthday month.
Administrative support to all PCN housebound nursing staff including Learning Disability Nurse.
Action emails from other teams/services that may need support from the PCN Housebound Nursing team.
Support PCN staff and Practice Managers with all Housebound patient queries.
Arrange emergency cover from the PCN Housebound Nursing team for PCN Practice Managers for when there are staff shortages.
Attend regular PCN Nursing MDT meetings.
Communicate effectively with other PCN staff who may need support from the PCN Housebound Nursing Team/Learning Disability Nurse.
To contribute to the integration of Health and Social Care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with Data Protection protocol
To be responsible for recording, reporting and producing evaluation reports which will include evaluation detailing effectiveness outcomes of new roles.
To be customer (patient, carer, GP) focused when representing the service
To work collaboratively with other teams and services to maintain an effective and efficient service
To offer appropriate support and guidance to patients and their families/carers
To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
To have excellent IT skills, to include Microsoft Office, Outlook and Excel
To undertake general office duties to support the role
To work effectively as part of a team to provide cover for Care Coordination Teams when required and to be flexible regarding working hours to meet the needs of the service
To ensure all electronic records are updated and complete within the agreed timescales
To use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleague
Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support were requested
Support the PCN team by inputting into the overall strategy development and programming of work streams by applying knowledge and understanding of programme and project management
Work with key personnel in the PCN to develop & support collective general practice projects including areas of federated working
Work towards completing the appropriate training to deliver and support the Comprehensive Model for Personalised Care
Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support were requested
To participate in the review and appraisal process
To carry out any other reasonable duties as requested by a manager to ensure quality of service
To participate in any relevant training/courses/conferences
Complete mandatory training
Use clinical systems for record keeping audit and evaluation
Develop and implement data collection systems that will provide accurate and timely data.
Maintain confidentiality

PROFESSIONAL DEVELOPMENT / PERSONAL PERFORMANCE

Identify learning needs, plan, implement and evaluate programmes of education to meet identified need.
Establish own support mechanisms to enable structured reflection, including supervision, development of supportive networks mentoring and coaching.
Participate in and undertake supervision of colleagues on an individual or group
Participate in the Divisional appraisal System and demonstrate the achievement of agreed personal objectives.

For more information, please see the supporting documents

Job description

Job responsibilities

JOB SUMMARY

The post holder will work within the PCN Team, providing coordination, administrative and support to the Clinical teams and other members of the PCN.

The post holder will support the PCN to proactively identify Housebound/Care home patients who require an annual health check review under the QOF (Quality and Outcomes Framework) system.

ROLE OBJECTIVES:

The post holder, working closely with the PCN team, Care Coordinators, PCN Housebound Nursing Team, Learning Disability Nurse, GPs and existing community services will:

Produce, maintain, and monitor the practice appointment system for the PCN Housebound Nursing team.
Carry out system searches to identify Housebound QOF patients.
Support the Nursing Team, PCN staff and Practice manager with administrative work including contacting patients and booking appointments through an appointment system.

ADDITIONAL RESPONSBILITIES:

Produce, maintain, and monitor clinical rotas for PCN Housebound Nursing Team on a clinical system
Managing Housebound group task for the PCN.
Liaise with patient and arrange routine appointments in an appropriate time frame, prioritising urgent appointments.
Run clinical searches to identify Housebound/Care home patient who have a QOF indicator.
Run reports to identify Learning Disability patients needing an annual health check.
Identify Housebound QOF patient based on patient birthday month.
Administrative support to all PCN housebound nursing staff including Learning Disability Nurse.
Action emails from other teams/services that may need support from the PCN Housebound Nursing team.
Support PCN staff and Practice Managers with all Housebound patient queries.
Arrange emergency cover from the PCN Housebound Nursing team for PCN Practice Managers for when there are staff shortages.
Attend regular PCN Nursing MDT meetings.
Communicate effectively with other PCN staff who may need support from the PCN Housebound Nursing Team/Learning Disability Nurse.
To contribute to the integration of Health and Social Care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with Data Protection protocol
To be responsible for recording, reporting and producing evaluation reports which will include evaluation detailing effectiveness outcomes of new roles.
To be customer (patient, carer, GP) focused when representing the service
To work collaboratively with other teams and services to maintain an effective and efficient service
To offer appropriate support and guidance to patients and their families/carers
To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
To have excellent IT skills, to include Microsoft Office, Outlook and Excel
To undertake general office duties to support the role
To work effectively as part of a team to provide cover for Care Coordination Teams when required and to be flexible regarding working hours to meet the needs of the service
To ensure all electronic records are updated and complete within the agreed timescales
To use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleague
Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support were requested
Support the PCN team by inputting into the overall strategy development and programming of work streams by applying knowledge and understanding of programme and project management
Work with key personnel in the PCN to develop & support collective general practice projects including areas of federated working
Work towards completing the appropriate training to deliver and support the Comprehensive Model for Personalised Care
Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support were requested
To participate in the review and appraisal process
To carry out any other reasonable duties as requested by a manager to ensure quality of service
To participate in any relevant training/courses/conferences
Complete mandatory training
Use clinical systems for record keeping audit and evaluation
Develop and implement data collection systems that will provide accurate and timely data.
Maintain confidentiality

PROFESSIONAL DEVELOPMENT / PERSONAL PERFORMANCE

Identify learning needs, plan, implement and evaluate programmes of education to meet identified need.
Establish own support mechanisms to enable structured reflection, including supervision, development of supportive networks mentoring and coaching.
Participate in and undertake supervision of colleagues on an individual or group
Participate in the Divisional appraisal System and demonstrate the achievement of agreed personal objectives.

For more information, please see the supporting documents

Person Specification

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Person Specification

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.