Job summary
Team Leader
Location: University College London Hospital (UCLH), NW1 2BU (North West London)
Salary: £36,095.00 per annum
FullTime - 45 hours per week - Mondays to Fridays (Days)
Are you a caring and compassionate person looking to better use your skills to help people?
Are you looking to pursue a career where you can actively give back to the community?
Then we might have the perfect role for you!
Main duties of the job
Job Outline:To ensure the effective, efficient and safe day-to-day resource of operations by coordinating the distribution of patient journeys and managing the operational staff.
About us
Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We activelyencourage applications from all backgrounds and are a fully inclusive employer who aims to support allemployees to be their true selves. We are happy to discuss any reasonable adjustments for either the roleor during the recruitment process.G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children andadults at risk and each employee is expected to support these goals.At G4S, we understand that our people are our greatest asset and an essential part of our long-termbusiness strategy. As such we are committed to the ongoing professional development and wellbeing ofour staff, offering extensive training and progression opportunities and investing in the physical andmental health of our workforce.Please note that these vacancies are subject to a checkable history and the strict vetting standards set byG4S and an Enhanced DBS check which is funded by G4S. We also have a strict standard to achieve on thefull 15 day training programme. Our training team will do everything to support you achieving thisstandard.You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3years. You will also need to provide full details of your employment and education history for the last 3years as part of the security screening process for this role.
Job description
Job responsibilities
Lead, motivate and monitor staff in order to develop and improve their skills, so that customer expectations are continually met or exceeded.
To liaise with Clinical staff to understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained.
Operate interchangeably as either driver or attendant in a single person or 2- person ambulance crew and act and promote teamwork to ensure high standards of service delivery.
Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
Available to transport patients as required.
Engage with Ward staff and patients to organise, and allocate resources to optimise service delivery.
Liaise with external agencies as required, ensuring that contractual issues are resolved & co-operation is achieved.
Provide support and advice to Ambulance Crews
Assist in the planning of the shift rosters, ensuring relevant cover throughout the year
Assist the Day controllers in planning the efficient and safe transport of patients
Undertake supervision of journey to ensure compliance
Undertake regular checks to ensure cleaning requirement/rotas are achieved
Ensure vehicle and equipment checks are completed as required
Deal with staff matters which arise as first point of contact
Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Service Delivery Manager.
Carry out any other duties relevant to the role as directed by your Area Manager and/or Service Delivery Manager.
The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment
Job description
Job responsibilities
Lead, motivate and monitor staff in order to develop and improve their skills, so that customer expectations are continually met or exceeded.
To liaise with Clinical staff to understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained.
Operate interchangeably as either driver or attendant in a single person or 2- person ambulance crew and act and promote teamwork to ensure high standards of service delivery.
Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
Available to transport patients as required.
Engage with Ward staff and patients to organise, and allocate resources to optimise service delivery.
Liaise with external agencies as required, ensuring that contractual issues are resolved & co-operation is achieved.
Provide support and advice to Ambulance Crews
Assist in the planning of the shift rosters, ensuring relevant cover throughout the year
Assist the Day controllers in planning the efficient and safe transport of patients
Undertake supervision of journey to ensure compliance
Undertake regular checks to ensure cleaning requirement/rotas are achieved
Ensure vehicle and equipment checks are completed as required
Deal with staff matters which arise as first point of contact
Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Service Delivery Manager.
Carry out any other duties relevant to the role as directed by your Area Manager and/or Service Delivery Manager.
The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment
Person Specification
Qualifications
Essential
- Essential Skill:
- Full manual driving license required with no more than 3 points
- Ability to work effectively as part of a team with strong communication skills, interpersonal skills and the application of a common sense approach
- Duties will involve lifting and moving patients
- A caring attitude towards patients and outgoing friendly manger, able to show empathy
- IHCD FPOS (Advanced level)
- Demonstrate high level of commitment to the provision of an efficient and effective service
- Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure and be and professional at all times
Desirable
- Desirable Skill:
- Categories C1 & D1 on driving licence
- Previous Team Leader/Supervisor experience
- Knowledge of Patient Transport Services
- Experience of working in confidential environment
- Basic literacy and numeracy are required
- Geographical knowledge of the local area to be worked within
Person Specification
Qualifications
Essential
- Essential Skill:
- Full manual driving license required with no more than 3 points
- Ability to work effectively as part of a team with strong communication skills, interpersonal skills and the application of a common sense approach
- Duties will involve lifting and moving patients
- A caring attitude towards patients and outgoing friendly manger, able to show empathy
- IHCD FPOS (Advanced level)
- Demonstrate high level of commitment to the provision of an efficient and effective service
- Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure and be and professional at all times
Desirable
- Desirable Skill:
- Categories C1 & D1 on driving licence
- Previous Team Leader/Supervisor experience
- Knowledge of Patient Transport Services
- Experience of working in confidential environment
- Basic literacy and numeracy are required
- Geographical knowledge of the local area to be worked within
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
