Learning & Development Manager

Job description

Job responsibilities

ome of the key responsibilities for this role are;

• Collaborate with Governance, Health and Safety and Operations departments to identify lessons learned and update training material to reflect the necessary changes.
• To maintain and implement an annual training plan to incorporate both statutory, mandatory, induction training and apprenticeship programs
• Offer expert and specialist advice on training and education needs for the business
• Work with the Clinical and Development Lead to oversee the development of training needs analysis and develop associated policies and procedures
• Monitor and evaluate the delivery of training course programmes to ensure that the quality of instruction, content and teaching materials meet a high standard.
• Maintain own training delivery skills and course knowledge to ensure the training being
• delivered by the team is appropriate and relevant, suggesting change when required
• Deliver training when needed at times of lower resilience for either short durations or entire courses as and when required.
• Collate all training records on a centralised system.
• To provide continuing and ongoing support to the L&D specialists throughout their careers, enabling their continued professional development.
• To facilitate educational support, mentorship, and feedback to all L&D staff taking specific and focused responsibility for their education, development and learning
• Participate in developing and implementing service improvement, research and policies, promoting G4S PTS strategic objectives and supporting specific initiatives.
• To participate in the delivery of key objectives as defined by clinical governance / Health & Safety legislation and wider legislative bodies.
• Facilitate the learning and development of staff identified as requiring remedial support in a manner that challenges poor performance and empowers individuals to achieve their potential
• Act as a positive role model, encouraging transparency and support in an open and honest culture where staff feel able to challenge poor practice and suggest improvements to service delivery and patient care
• Deliver all training packages in accordance with awarding body guidelines
• Supporting the Governance team to make ensure Training records are accurate and correct

About you

The successful candidate will ideally have a clinical background with the ability to demonstrate previous experience within a Learning and Development environment.

As an experienced Manager, it is essential that you are a dynamic and engaging individual who shares our ethics and values to deliver a first class service and is eager to support the Training delivery and local management teams.

Leading by example, we are looking for a highly motivated Manager, with the ability to be resilient, confident with a tenacious can-do attitude. You must have the ability to embrace complexity, be a part of a busy and fast paced environment and be flexible and adaptable to deal with ever-changing scenarios.

A proven professional with professionalism and integrity, you will play an integral part of the G4S Patient Transport Services Team.

More about us

Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of adults at risk and each employee is expected to support these goals.

At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.

Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standards set by G4S.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3

years. You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role.

Person Specification

Qualifications

Essential

• Previous Call Centre experience, either inbound or outbound
• Excellent Customer Service Skills, with caring attitude towards patients and an outgoing friendly manner.
• Ability to show empathy and respect.
• Excellent communicative and problem solving skills with strong time management ability.
• I.T. Literate (i.e. Microsoft Office Suite).
• Able to deal with multiple tasks and prioritise, keeping an eye for detail.
• Able to work on own initiative and proactively as well as effectively as part of a team.
• Ability to remain calm and professional at all times

Desirable

• Knowledge of Patient Transport Services and patient mobility preferably inline with G4S criteria.
• Experience of working in a confidential environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

G4S

Address

G4S Patient Transport Services

Kent

ME7 2RT

Employer's website

https://careers.g4s.com/en/jobs (Opens in a new tab)