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Call Handler - Patient Transport Services

G4S

Information:

This job is now closed

Job summary

Call Handler Agent

Lordswood -ME5 8JZ

£10.90 per hour

Full Time - 42.5 hours per week

Various Shifts

G4S are recruiting for Call handlers in East Kent

Main duties of the job

As a Call Handler you are the first port of call for all incoming communication within an active and busy control room. You will be responsible for liaising with hospitals, patients, road crews and PTLOs

Within this role you will need to have excellent communication skills and maintain a professional manner at all times. You will be responsible for maintaining patient bookings and amending if necessary, complying with patient confidentiality and GDPR. Be able to undertake multiple tasks while working to time constraints. There will also be the opportunity to step up to the logistics coordinator role covering annual leave.

About us

Benefits:

  • Company pension scheme with employer contributions

  • G4S Life Assurance Scheme

  • Subsidised healthcare plan

  • Charity work- Match-IT and Payroll Giving

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )

  • Refer A Friend Scheme

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way. Because we are dealing with the vulnerable in a patient care environment, a full enhanced DBS check is required.

Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery that will include the responsibility of adequate safeguarding and prevent training and awareness and an understanding of reporting concerns to the line manager.

Date posted

14 August 2023

Pay scheme

Other

Salary

£10.90 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

E0218-23-0377

Job locations

G4S - PTS

Barleymow Close

Lordswood

Chatham Kent

ME5 8JZ


Job description

Job responsibilities

What's involved:

Assist in answering all calls promptly and courteously.

Record and update all call information on the appropriate electronic systems in an accurate and timely manner.

Promote and enhance the image of G4S at all times encouraging excellent relations with customers and medical colleagues.

Ensure polite, efficient and appropriate communication exists at all times.

Enhance the G4S reputation by fostering ownership and personal responsibility for exceeding service expectations.

Help to promote a sense of pride in Call Centre and positive interpersonal relations among all team members.

Recommend areas or approaches for improvement.

Be aware that you must not divulge any confidential information to an unauthorized person that they may access during their employment.

Job description

Job responsibilities

What's involved:

Assist in answering all calls promptly and courteously.

Record and update all call information on the appropriate electronic systems in an accurate and timely manner.

Promote and enhance the image of G4S at all times encouraging excellent relations with customers and medical colleagues.

Ensure polite, efficient and appropriate communication exists at all times.

Enhance the G4S reputation by fostering ownership and personal responsibility for exceeding service expectations.

Help to promote a sense of pride in Call Centre and positive interpersonal relations among all team members.

Recommend areas or approaches for improvement.

Be aware that you must not divulge any confidential information to an unauthorized person that they may access during their employment.

Person Specification

Qualifications

Essential

  • Ability to work to deadlines, at times under considerable pressure without compromising standards of performance and keeping calm under pressure.
  • Ability to work effectively as part of a team.
  • Strong communication and interpersonal skills.
  • A caring attitude and an outgoing, friendly manner with the ability to show empathy.
  • Demonstrate high level of commitment to the provision of an efficient and effective service and be able to ensure confidentiality.
  • Flexibility to change shifts to help cover sickness and annual leave.

Desirable

  • Experience of working in a Confidential environment.
  • Geographical knowledge of the local areas to be worked within.
Person Specification

Qualifications

Essential

  • Ability to work to deadlines, at times under considerable pressure without compromising standards of performance and keeping calm under pressure.
  • Ability to work effectively as part of a team.
  • Strong communication and interpersonal skills.
  • A caring attitude and an outgoing, friendly manner with the ability to show empathy.
  • Demonstrate high level of commitment to the provision of an efficient and effective service and be able to ensure confidentiality.
  • Flexibility to change shifts to help cover sickness and annual leave.

Desirable

  • Experience of working in a Confidential environment.
  • Geographical knowledge of the local areas to be worked within.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

G4S

Address

G4S - PTS

Barleymow Close

Lordswood

Chatham Kent

ME5 8JZ


Employer's website

https://careers.g4s.com/en/jobs (Opens in a new tab)

Employer details

Employer name

G4S

Address

G4S - PTS

Barleymow Close

Lordswood

Chatham Kent

ME5 8JZ


Employer's website

https://careers.g4s.com/en/jobs (Opens in a new tab)

For questions about the job, contact:

Recruitment Team

Resourcing Team

cjs.recruitment@uk.g4s.com

Date posted

14 August 2023

Pay scheme

Other

Salary

£10.90 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

E0218-23-0377

Job locations

G4S - PTS

Barleymow Close

Lordswood

Chatham Kent

ME5 8JZ


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