Logistics Specialist

Job description

Job responsibilities

What's involved:

• Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively

• Maximise efficiency in order to utilise the resource available across all contracts with regards to the above

• Manage and approve cost and deploy third party resource (budget dependant on Ops Directors for region)

• Monitoring the performance of the on-site day controllers to provide support for potential failures to KPIs.

• Provide support to on site controllers for complex, difficult and long distance journeys

• Supporting the helpdesk team to resolve patient enquiries/complaints

• Support the on-site day controllers with forward planning for their sites

• Work closely with the BIM team to identify regular patterns of activity to maximise efficiency across all contracts, i.e. relocate vehicles from site to site

• Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements

• Deal with all routine routes in a timely manner so that an appropriate response is provided

• Liaise with the on-site controllers and management team to identify any potential problems

• Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly

• Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered

• To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set

• Continual analysis of data and functions to recommend business best practice

• Administration and record keeping is kept to a high standard

• Promotes a high level of morale, ensuring the teams remain customer focussed maintaining integrity at all times

• Teams are engaged and fully understand the business goals and objectives

• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures and KPIs

• Organise and allocate resources to optimise service delivery for multi sites

• Provide additional escalated support and advice to Ambulance Care Assistants and Emergency Medical Technicians and other matters

• Review compiled shift rosters from the on site controllers, ensuring relevant cover and efficiency throughout the year

• Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the relevant local SDM

• Carry out any other duties relevant to the role as directed by the SOM

• To accurately record and update information on the appropriate electronic systems (Microsoft systems, ie Word, Excel and Cleric)

• Operates within the equality and diversity framework at all times

• Follow G4S policies and procedures at all times, adhering to legislation and best practice.

• Actively supports training requirements as identified in conjunction with Line Manager

• Efficient information/data support service provided to BIM and Ops Directors for each PTS region

Person Specification

Experience

Essential

• Previous control / fleet planning / scheduling experience
• Ability to learn new skills quickly
• Excellent communicative and problem solving skills
• Ability to make decision in a fast pace, multi delivery environment
• Level/GCSE in Maths and English
• Excellent customer service skills, with a caring attitude towards patients and an outgoing, friendly manner
• Ability to show empathy and respect
• I.T. Literate (i.e. Microsoft Office Suite)
• Flexible approach to working hours.
• Application of common sense approach
• Able to deal with multiple tasks and prioritise, keeping an eye for detail
• Able to work on own initiative and proactively as well as effectively as part of a team
• Ability to remain calm and professional at all times
• The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment

Desirable

• Knowledge of Patient Transport Services and patient mobility
• Experience of working in confidential environment
• Experience of working against call centre KPIs
• Experience of managing multi drop operations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

G4S

Address

2 Cromar Way

Chelmsford

CM1 2QE

Employer's website

https://careers.g4s.com/en/jobs (Opens in a new tab)