Symphony Healthcare Services Limited

Medical Secretary - Martock & South Petherton, Somerset

The closing date is 08 July 2025

Job summary

Symphony Healthcare Services has an excellent opportunity for a highly motivated and flexible individual to join the practice as a Medical Secretary on a permanent basis based at Martock and South Petherton Surgeries.

The position is part time, 20 hours per week working Monday to Friday. Days / hours will be discussed at interview stage. Flexibility will also be required to cross-cover on an ad hoc basis.

The rate of pay is £12.21 per hour, increasing to £12.50 once a successful 6-month probation period has been completed.

Main duties of the job

To provide an efficient audio/Lexacom, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
To assist the practice manager with all clerical and administrative duties.
To make appointments, bookings and admissions as required.
To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes.
To retrieve medical records and assist the completion of medical/insurance records.
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
To maintain the computer clinic system in an accurate and secure manner.
To provide cover for members of the secretarial team during periods of sickness and annual leave.
In liaison with the Operations Manager, maintain adequate supplies of office stationery in order to perform secretarial duties.

Please read the full Job Description (JD) attached carefully before applying.

About us

Symphony Healthcare Services was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 130,000 patients.

Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at the heart of what we do.

Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.

Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working (where applicable).

We look forward to hearing from you and receiving your application.

Date posted

25 June 2025

Pay scheme

Other

Salary

£12.21 to £12.50 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

E0215-SHSMSMSP-062025

Job locations

Church Street Surgery

Church Street

Martock

Somerset

TA12 6JL

South Petherton Medical Centre

Bernard Way

South Petherton

Somerset

TA13 5EG

Job description

Job responsibilities

You should have excellent communication skills and have the ability to work as part of a team. You will be IT literate and be able to work accurately and prioritise your workload.

Please read the attached job description for full details.

Job description

Job responsibilities

You should have excellent communication skills and have the ability to work as part of a team. You will be IT literate and be able to work accurately and prioritise your workload.

Please read the attached job description for full details.

Person Specification

Qualifications

Essential

English & Maths GCSE or equivalent (A*-D grade/grade 9 to 3)

Desirable

NVQ in Business and Administration

Experience

Essential

Previous secretarial experience Experience of working in a customer focused environment
Experience of working within an administration team
xperience of working in the NHS or similar health care setting
Awareness of clinical systems such as EMIS

Knowledge and Skills

Essential

Knowledge of medical terminology
Computer literate, including Word, Outlook and Internet, and good keyboard skills
Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels (E) Excellent organisational skills (E) Strong attention to detail and the ability to transfer accurate information
Work well under pressure
Use own initiative within clear boundaries, seeking advice when necessary
Demonstrate enthusiasm and a strong sense of teamwork
Knowledge of the NHS/General Practice
Ability to complete tasks to a high standard with frequent interruptions

Person Specification

Qualifications

Essential

English & Maths GCSE or equivalent (A*-D grade/grade 9 to 3)

Desirable

NVQ in Business and Administration

Experience

Essential

Previous secretarial experience Experience of working in a customer focused environment
Experience of working within an administration team
xperience of working in the NHS or similar health care setting
Awareness of clinical systems such as EMIS

Knowledge and Skills

Essential

Knowledge of medical terminology
Computer literate, including Word, Outlook and Internet, and good keyboard skills
Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels (E) Excellent organisational skills (E) Strong attention to detail and the ability to transfer accurate information
Work well under pressure
Use own initiative within clear boundaries, seeking advice when necessary
Demonstrate enthusiasm and a strong sense of teamwork
Knowledge of the NHS/General Practice
Ability to complete tasks to a high standard with frequent interruptions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.