Symphony Healthcare Services Limited

Patient Services Advisor (Receptionist) - Crewkerne, Somerset

The closing date is 23 July 2025

Job summary

Dual Location Practice specific and Contact Hub working within the South Somerset West PCN (SSW PCN)

Symphony Healthcare Services are seeking a dedicated and enthusiastic Patient Services Advisor (Receptionist)to join our warm and supportive team at Crewkerne Health Centre in Somerset and our Contact Hub at South Petherton Surgery.

This is an excellent opportunity to be part of a patient-focused organisation committed to providing high-quality care to the local community.

We are looking for someone who is:

Friendly and approachable, with strong communication skills
Proactive and able to work well as part of a team
Willing to learn and adaptable to a dynamic healthcare environment
Comfortable using computer systems and managing patient enquiries efficiently

Full and part time hours available. Working patterns to be discussed at interview.

The starting rate of pay is £12.21 per hour, increasing to £12.50 once a successful 6-month probation period has been completed.

Main duties of the job

Duties can include but are not limited to, greeting, and directing patients, effective use of the appointment system, booking appointments, processing of information, and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

This role requires courteous, calm and effective communication skills both over the phone and face-to-face in fast paced health centre.

You will provide administration and reception duties for the the health centre, which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.

You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.

You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.

You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).

Knowledge of the NHS / General Practice would be desirable, but not essential.

Please read the full Job Description (JD) attached carefully before applying.

About us

Symphony Healthcare Services (SHS) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

Symphonyhas developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at the heart of what we do.

Symphonywelcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.

Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working (where applicable).

We look forward to hearing from you and receiving your application.

Date posted

09 July 2025

Pay scheme

Other

Salary

£12 to £12.50 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

E0215-SHSCHCPSA-0725

Job locations

Crewkerne Health Centre

Middle Path

Crewkerne

Somerset

TA18 8BX

South Petherton Medical Centre

Bernard Way

South Petherton

Somerset

TA13 5EG

Job description

Job responsibilities

Triage, assess, examine, diagnose, plan, implement and evaluate treatments and interventions, integrating both drug- and non-drug-based treatment methods into a management plan

Provide information and advice on prescribed or over-the-counter medication accounting for side-effects and potential interactions

Develop shared management plans in partnership with patients, to support compliance and adherence to agreed treatment regimes

Proactively identify and refer as appropriate, patients at risk of developing long-term conditions

Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care

Collaborate with clinical and non-clinical support staff. Use individual skills and experience to make a positive contribution to the service, and the development of a team approach

Provide education and training to other staff as appropriate, and encourage teamwork and the sharing of best practice

Please read the full Job Description (JD) attached carefully before applying.