Symphony Healthcare Services Limited

Administrator - Martock and South Petherton Surgeries, Somerset

This job is now closed

Job summary

Symphony Healthcare Services is looking for an enthusiastic, self-motivated, and pro-active Administrator to join their team at Martock and South Petherton Surgeries.

This would be a perfect position for someone wanting to join the NHS or building on previous healthcare experience and skills in a fast paced environment.

The role of Administrator involves varied responsibilities, such as support reception duties for the practice, alongside dealing with patients, clinical staff and colleagues in an efficient and polite manner.

You will also welcome, assist and direct patients in accessing the appropriate service or healthcare professional and undertake and supervise a variety of administrative duties to assist in the smooth running of the Practices, in accordance with agreed procedures, protocols and timescales.

In addition, you will support the training and supervision of staff as appropriate and take the lead in improving administration processes and procedures, to ensure the smooth operation of the health centre.

The available hours are 33.5 hours per week, working Monday to Friday. Hours and working patterns will be discussed at interview but there will be a requirement to cover both a 08:00 start time and 18:30 finish time, as part of the role. Please considert this befoire aplpyinh.

The starting rate of pay is £12.00 per hour, increasing to £12.50 once a successful 6-month probation period has been completed.

Main duties of the job

This role requires courteous, calm and effective communication skills both over the phone and face-to-face, in fast-paced health care settings.

You will provide administration and reception duties for the the health centre, which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.

You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.

You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.

You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).

Knowledge of the NHS / General Practice would be desirable, but not essential.

Please read the full Job Description (JD) attached carefully before applying.

About us

Symphony Healthcare Services Limitedwas established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

Symphonyhas developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with backing from a central support team (HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset and we aim to be a national exemplar for primary care provision.

We work closely with our practice teams to grow, enhance and transform patient care and working practices, with innovation and technology at the heart of what we do.

Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services. We are committed to equality of opportunity for all.

Symphony offers many fantastic employee benefits, including the option to join a NHS or NEST pension scheme, plus varied salary sacrifice options (see attached poster), plus generous annual leave, flexible working from day one of employment and home working options where appropriate to the role.

Thank you for your interest in joining Symphony!We look forward to hearing from you and receiving your application.

Date posted

21 January 2025

Pay scheme

Other

Salary

£12 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

E0215-SHSA-20012025

Job locations

Church Street Surgery

Church Street

Martock

Somerset

TA12 6JL

South Petherton Medical Centre

Bernard Way

South Petherton

Somerset

TA13 5EG

Job description

Job responsibilities

Medical Secretary duties, processing referrals to secondary care using the appropriate systems processes and protocols
Identify and book appointments and home visits in line with practice protocols including cross-organisation bookings
Search for and register if necessary and book onto the computer system patients as they present at the desk
Deal with enquiries, signposting and requests either face to face or over the telephone from a variety of external sources such as patients, relatives, clinical team, hospital, pathology, and work colleague
Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment

Job description

Job responsibilities

Medical Secretary duties, processing referrals to secondary care using the appropriate systems processes and protocols
Identify and book appointments and home visits in line with practice protocols including cross-organisation bookings
Search for and register if necessary and book onto the computer system patients as they present at the desk
Deal with enquiries, signposting and requests either face to face or over the telephone from a variety of external sources such as patients, relatives, clinical team, hospital, pathology, and work colleague
Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment

Person Specification

Core Behaviours

Essential

Ability to demonstrate empathy, sensitivity and compassion to the needs of the service users and carers Flexibility and willingness to support all teams within the practice
Ability to listen accurately and respond appropriately Ability to motivate and encourage team members Ability to direct others whilst completing own tasks
Use sound judgement when making decisions about patient care options
Organise time and workload effectively

Experience

Essential

Experience of working in a customer focused environment (E)
Experience of working within an administration team (E)
Experience of working in the NHS or similar health care setting (E)
Experience of working within a team (E)
Awareness of clinical systems such as EMIS (E)
Recognise the significance of different situations including emergencies and take appropriate action, following standard policies and procedures (E)
Experience of leading on the provision of a diverse range of administrative services to support teams to achieve organisational objectives (E)
Experience of training and/or supervising staff (E)

Qualifications

Essential

English & Maths GCSE or equivalent (A*-D grade/grade 9 to 3) (E)

Desirable

NVQ in Business and Administration (D)

Knowledge and Skills

Essential

Knowledge of medical terminology (E)
Computer literate, including Word, Outlook and Internet, and good keyboard skills (E)
Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels (E)
Excellent organisational skills (E)
Strong attention to detail and the ability to transfer accurate information (E)
Work well under pressure (E)
Use own initiative within clear boundaries, seeking advice when necessary (E)
Demonstrate enthusiasm and a strong sense of teamwork (E)
Knowledge of the NHS/General Practice (E)
Ability to complete tasks to a high standard with frequent interruptions (E)
Ability to supervise staff (E)

Person Specification

Core Behaviours

Essential

Ability to demonstrate empathy, sensitivity and compassion to the needs of the service users and carers Flexibility and willingness to support all teams within the practice
Ability to listen accurately and respond appropriately Ability to motivate and encourage team members Ability to direct others whilst completing own tasks
Use sound judgement when making decisions about patient care options
Organise time and workload effectively

Experience

Essential

Experience of working in a customer focused environment (E)
Experience of working within an administration team (E)
Experience of working in the NHS or similar health care setting (E)
Experience of working within a team (E)
Awareness of clinical systems such as EMIS (E)
Recognise the significance of different situations including emergencies and take appropriate action, following standard policies and procedures (E)
Experience of leading on the provision of a diverse range of administrative services to support teams to achieve organisational objectives (E)
Experience of training and/or supervising staff (E)

Qualifications

Essential

English & Maths GCSE or equivalent (A*-D grade/grade 9 to 3) (E)

Desirable

NVQ in Business and Administration (D)

Knowledge and Skills

Essential

Knowledge of medical terminology (E)
Computer literate, including Word, Outlook and Internet, and good keyboard skills (E)
Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels (E)
Excellent organisational skills (E)
Strong attention to detail and the ability to transfer accurate information (E)
Work well under pressure (E)
Use own initiative within clear boundaries, seeking advice when necessary (E)
Demonstrate enthusiasm and a strong sense of teamwork (E)
Knowledge of the NHS/General Practice (E)
Ability to complete tasks to a high standard with frequent interruptions (E)
Ability to supervise staff (E)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.