Symphony Healthcare Services Limited

Medicines Management / Pharmacy Technician - West Somerset Area

The closing date is 15 October 2025

Job summary

Symphony Healthcare Services have an exciting opportunity to appoint another Medicines Management / Pharmacy technician to the West Somerset Primary Care Network (PCN) to work alongside our expanded team of 3 Clinical Pharmacists and 3 existing pharmacy technicians.

You will provide support to the surgeries across the PCN (Minehead Medical Centre, Dunster & Porlock Surgeries, West Somerset Healthcare in Williton & Exmoor Medical Centre in Dulverton)

The Practices Pharmacy Technician is an integral part of the clinical team, using and sharing pharmacy technician expertise to support the GPs, Pharmacists and the whole practice in effective medicines management and optimal patient care.

We welcome applications for both full or part-time employment as we have 24 to 37.5 hours available. Please state your preference within your application.

The rate of pay for this is between £13.75 to £16.90 per hour, and your starting salary will be based on previous experience.

This post will close on 15/10/2025 and interviews are scheduled for 30/10/2025.

Main duties of the job

The role will include supporting medicines reconciliation to improve continuity of care, enhancing medicines management within our care homes as well as undertaking audits and patient safety projects.

You will be well supported by the SHS team of pharmacists and technicians as well as the wider multi-disciplinary team.

You will integrate into practice teams but also have the support of the PCN team, working alongside our existing pharmacy, social prescribing (Health Coaching and Village Agents) and Living Better complex care teams, including care coordinators, a complex care GP, Nursing team, Occupational Therapist, Trainee ACP, physiotherapists, Children and Young Persons team and community HCA.

We also focus on population health and are increasing the use of data and artificial intelligence tool to risk stratify and proactively identify patients who would benefit from an intervention.

There will be a requirement to participate in the national CPPE pharmacy technician in General Practice training pathway.

Please open the job description/person specification for a comprehensive overview of the role.

About us

Symphony Healthcare Services (Symphony) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 150,000 patients.

Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision.

We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at our core.

Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony we are committed to equality of opportunity for all.

Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working where appropriate to the role.

We look forward to hearing from you and receiving your application.

Date posted

08 October 2025

Pay scheme

Other

Salary

£13.75 to £16.90 an hour - starting salary will be offered based on previous experience

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

E0215-MMTWSPCN10-2025

Job locations

2 Irnham Road

Minehead

TA24 5DL

Dunster Surgery

West Street

Dunster

Minehead

Somerset

TA24 6SN

Exmoor Medical Centre

Fishers Mead

Dulverton

Somerset

TA22 9EN

West Somerset Healthcare

Robert Street

Williton

Taunton

Somerset

TA4 4QE

Job description

Job responsibilities

As a Symphony Pharmacy Technician, you will support and assist activities in all of the surgeries within the West Somerset Primary Care Network to help patients to get the best from their medicines by supporting systems to improve the continuity of care, handling of prescription queries from patients and health care professionals and supporting medication management in care homes.

You will also participate in medication audits, quality improvement projects and monitoring of high-risk drugs to ensure ongoing patient safety and high quality prescribing.

This post is funded by NHS England and will include a requirement to participate in the national CPPE training scheme for pharmacy technicians in general practice.

Please read the attached job description and person specification for before applying.

Job description

Job responsibilities

You will also participate in medication audits, quality improvement projects and monitoring of high-risk drugs to ensure ongoing patient safety and high quality prescribing.

This post is funded by NHS England and will include a requirement to participate in the national CPPE training scheme for pharmacy technicians in general practice.

Please read the attached job description and person specification for before applying.

Person Specification

Qualifications

Essential

BTech. City and Guilds or Apothecary Hall, or
NVQ level 3 with BTech in Pharmaceutical Sciences or equivalent
Registered with the General Pharmaceutical Council

Desirable

Accredited Medicines Management Technician

Experience

Essential

Practical experience of working as pharmacy technician in primary care, community or secondary care setting.
Experience of providing pharmaceutical and prescribing advice.
Practical experience of computerised systems.
Experience of prescriptions processes and systems.

Desirable

Experience of systems to support patients in Primary Care setting .
Good clinical pharmacy knowledge.
Experience of project implementation.

Personal qualities

Essential

Attention to detail.
Good communication skills, written and oral.
IT and Keyboard skills.
Ability to follow procedures and work to deadlines.
Ability to handle situations of potential conflict.
Problem solving skills.
Ability to work on own initiative.
Ability to work as part of a team.
Excellent interpersonal skills.
Influencing and negotiating skills.
Ability to plan and organise.

Special Requirements

Desirable

Knowledge of the General Practice environment.
Knowledge of prescribing systems relating to GP practice, community.

Person Specification

Qualifications

Essential

BTech. City and Guilds or Apothecary Hall, or
NVQ level 3 with BTech in Pharmaceutical Sciences or equivalent
Registered with the General Pharmaceutical Council

Desirable

Accredited Medicines Management Technician

Experience

Essential

Practical experience of working as pharmacy technician in primary care, community or secondary care setting.
Experience of providing pharmaceutical and prescribing advice.
Practical experience of computerised systems.
Experience of prescriptions processes and systems.

Desirable

Experience of systems to support patients in Primary Care setting .
Good clinical pharmacy knowledge.
Experience of project implementation.

Personal qualities

Essential

Attention to detail.
Good communication skills, written and oral.
IT and Keyboard skills.
Ability to follow procedures and work to deadlines.
Ability to handle situations of potential conflict.
Problem solving skills.
Ability to work on own initiative.
Ability to work as part of a team.
Excellent interpersonal skills.
Influencing and negotiating skills.
Ability to plan and organise.

Special Requirements

Desirable

Knowledge of the General Practice environment.
Knowledge of prescribing systems relating to GP practice, community.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.