Symphony Healthcare Services Limited

Healthcare Assistant / GP Assistant / Nurse Associate - Somerset

The closing date is 08 June 2025

Job summary

Symphony Healthcare Services has a fantastic opportunity for aHealthcare Assistant(HCA) /General Practice Assistants (GPA) or Nursing Associateto join the team at Martock Surgery in Somerset, as part of the Community Investigation Hub (CIH) and new Acute Hub, based at South Petherton Medical Centre.

You will have experience of working in primary care and be competent in all HCA / GPA / Nurse Associate duties, including but not limited to the following secondary care diagnostic testing:

ECG recording including setting the patient up with 24-hour ECG monitoring
Phlebotomy (blood tests)
Spirometry (TRAINING WILL BE PROVIDED)
FeNO test procedure
Maintaining consumables
Ensuring samples are sent off to the laboratories
Keep clinical equipment in good working order and maintained/calibrated as required.

Ideal applicants will have a genuine passion for patient care, the ability to communication effectively combined with sound organisational skills, to ensure they manage their own time and workload well, while delivering timely patient care.

We have a permanent post of 30 hours per week available. Job share opportunities will be considered and we offer flexible working from day 1 of employment.

The rate of pay for this role is between £12.50 and £13.20 per hour. Starting salaries will be offered based on experience. Symphony also offer many other attractive employee benefits. Please see attached poster for information.

Main duties of the job

Liaising with SSW PCN practices to ensure the CIH / Acute Hub achieves the activity that has been set to maximise income.
Ensure all activity is recorded and coded appropriate to maximise income
Liaise with the SSW PCN Patient Participation Groups (PPGs) to ensure patient education around what the purpose of the CIH is and the service it provides to the local community
Liaise with the central Data and Performance Team to ensure accurate reporting
To support and lead on (where delegated) implementing new service areas within the CIH as agreed by the PCN Board and Somerset Foundation Trust (SFT) as the commissioning organisation.
To work with the PCN leadership team to continuously update and work within the Standard Operating Procedures (SOPs) for the CIH in line with national and local guidance
To have completed or be willing to complete the required spirometry qualifications (for both paediatrics and adults) to be able to independently undertake spirometry assessment and hold or be willing to work towards ARTP accreditation.

About us

Symphony Healthcare Services was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 130,000 patients.

Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision.

We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at the heart of what we do.

Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.

Symphony offers either a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working where appropriate to the role.

We look forward to hearing from you and receiving your application.

Date posted

25 May 2025

Pay scheme

Other

Salary

£12.50 to £13.20 an hour . Starting salaries will be offered based on experience.

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working

Reference number

E0215-HCGPAMSP-052025

Job locations

South Petherton Medical Centre

Bernard Way

South Petherton

Somerset

TA13 5EG

Church Street Surgery

Church Street

Martock

Somerset

TA12 6JL

Job description

Job responsibilities

The Community Investigation Hub (CIH) is a new service offering the local community access to diagnostic tests closer to where they live. This HCA / GP Assistant will play a crucial role in delivering this service.

Please read the attached job description and person specification which provides a full list of duties, tasks and expectations for this role, before applying.

Spirometry Training will be provided for applicants who do not have this.

*******************************************************

Job description

Job responsibilities

Please read the attached job description and person specification which provides a full list of duties, tasks and expectations for this role, before applying.

Spirometry Training will be provided for applicants who do not have this.

*******************************************************

Person Specification

Qualifications

Essential

English & Maths GCSE (or equivalent)
NVQ Level 2 in Health & Social Care
Care Certificate
Specific HCA qualification
Phlebotomy qualification

Desirable

Spirometry qualification / training

Skills

Essential

Can record accurate and comprehensive notes of all consultations and encounters on patients computerised records using templates where applicable
Ability to demonstrate excellent communication skills
Can apply practice policies, standards and guidance
Audit skills
Work effectively with individuals in other agencies to meet patients needs
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Desirable

Previous experience using EMIS web
Previous experience of participation in research projects

Experience

Essential

Significant experience of previous HCA / Phlebotomist or equivalent Technician role.
Ability to carry out clinical, technical, scientific or administrative duties according to established protocols, procedures, or systems of work.
Previous experience of working in Primary Care/ or similar NHS setting.
Experience of ECG recording including setting the patient up with 24-hour ECG monitoring.
Experience of performing Spirometry procedures.
Experience of FeNO test procedure.

Desirable

Previous experience using EMIS web

Knowledge & Skills

Essential

Demonstrates factual knowledge of field of work.
Ability to demonstrate effective communication skills.
Strong organisational skills.
Deep understanding of the importance of patient confidentiality and data protection.

Desirable

Sound IT skills.
Experience of working in Primary Care setting.

Person Specification

Qualifications

Essential

English & Maths GCSE (or equivalent)
NVQ Level 2 in Health & Social Care
Care Certificate
Specific HCA qualification
Phlebotomy qualification

Desirable

Spirometry qualification / training

Skills

Essential

Can record accurate and comprehensive notes of all consultations and encounters on patients computerised records using templates where applicable
Ability to demonstrate excellent communication skills
Can apply practice policies, standards and guidance
Audit skills
Work effectively with individuals in other agencies to meet patients needs
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Desirable

Previous experience using EMIS web
Previous experience of participation in research projects

Experience

Essential

Significant experience of previous HCA / Phlebotomist or equivalent Technician role.
Ability to carry out clinical, technical, scientific or administrative duties according to established protocols, procedures, or systems of work.
Previous experience of working in Primary Care/ or similar NHS setting.
Experience of ECG recording including setting the patient up with 24-hour ECG monitoring.
Experience of performing Spirometry procedures.
Experience of FeNO test procedure.

Desirable

Previous experience using EMIS web

Knowledge & Skills

Essential

Demonstrates factual knowledge of field of work.
Ability to demonstrate effective communication skills.
Strong organisational skills.
Deep understanding of the importance of patient confidentiality and data protection.

Desirable

Sound IT skills.
Experience of working in Primary Care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.