Symphony Healthcare Services Limited

Deputy Operations Manager (GP Surgery), Stoke-sub-Hamdon, Somerset

This job is now closed

Job summary

Symphony Healthcare Services has a fantastic opportunity for a Deputy Operations / Practice Manager to join the small and friendly team at Hamdon Medical Centre in Stoke-sub-Hamdon, Somerset.

The role is a permanent, full time opportunity, working 37.5 hours per week Monday to Friday.

The rate of pay is £16.09 to £18.38 per hour and the starting salary will be offered based on previous experience.

Main duties of the job

To support the practice manager to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

To be responsible for the leadership for all operational functions delivered by the administration staff. They will be responsible for overseeing the smooth and effective running of the patient services within the practice.

You will also be required to work closely with the medical and nursing leads within the practice to ensure the safe and effective staffing of the practice and to build, develop, support and motivate the Patient Services Advisors within the practice.

The post-holder will be an integral part of the general practice team.

Please read attached job description and person specification for full details before applying.

About us

Symphony Healthcare Services Limitedwas established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

Symphonyhas developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with backing from a central support team (HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset and we aim to be a national exemplar for primary care provision.

We work closely with our practice teams to grow, enhance and transform patient care and working practices, with innovation and technology at the heart of what we do.

Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services. We are committed to equality of opportunity for all.

Symphony offers many fantastic employee benefits, including the option to join a NHS or NEST pension scheme, plus varied salary sacrifice options (see attached poster), plus generous annual leave, flexible working from day one of employment and home working options where appropriate to the role.

Thank you for your interest in joining Symphony!We look forward to hearing from you and receiving your application.

Date posted

21 January 2026

Pay scheme

Other

Salary

£16.09 to £18.38 a year - starting salary will be offered based on previous experience.

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

E0215-DOMHMCJAN-2026

Job locations

Hamdon Medical Centre

Matts Lane

Stoke-sub-hamdon

Somerset

TA14 6QE

Job description

Job responsibilities

****************

Please read attached job description and person specification before applying.

***************

Job description

Job responsibilities

****************

Please read attached job description and person specification before applying.

***************

Person Specification

Experience

Essential

Previous management or supervisory experience
Experience of implementing / managing administrative services
Experience of inducting, training, appraisal and supporting staff
Experience of managing budgets

Desirable

Supervisory / Management experience within general practice or other NHS roles

Knowledge and Skills

Essential

Excellent interpersonal skills and ability to communicate effectively at all levels
Work well under pressure and meet deadlines
Demonstrate the ability to work without direct supervision and determine own workload priorities in a changing working environment
Willingness to work flexibly as necessary
Ability to adapt and respond to change.
Strong organisational and time management skills
A logical approach to problem solving
Computer literacy, including good word processing skills
Understanding of the importance of high standards of medical care
Understanding of the importance of confidentiality
Willingness to work across dual sites
Driving Licence

Desirable

Knowledge of the Symphony programme
Previous experience with EMIS Web

Qualifications

Essential

English and Maths GCSE (A* - C) or equivalent

Desirable

Formal leadership or management training/qualification

Person Specification

Experience

Essential

Previous management or supervisory experience
Experience of implementing / managing administrative services
Experience of inducting, training, appraisal and supporting staff
Experience of managing budgets

Desirable

Supervisory / Management experience within general practice or other NHS roles

Knowledge and Skills

Essential

Excellent interpersonal skills and ability to communicate effectively at all levels
Work well under pressure and meet deadlines
Demonstrate the ability to work without direct supervision and determine own workload priorities in a changing working environment
Willingness to work flexibly as necessary
Ability to adapt and respond to change.
Strong organisational and time management skills
A logical approach to problem solving
Computer literacy, including good word processing skills
Understanding of the importance of high standards of medical care
Understanding of the importance of confidentiality
Willingness to work across dual sites
Driving Licence

Desirable

Knowledge of the Symphony programme
Previous experience with EMIS Web

Qualifications

Essential

English and Maths GCSE (A* - C) or equivalent

Desirable

Formal leadership or management training/qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.