Symphony Healthcare Services Limited

Document Management Hub Administrator (Taunton, Yeovil or Highbridge)

The closing date is 30 November 2025

Job summary

Symphony Healthcare Services continues to expand the innovative way in which we manage general practice administration work.

We have a well-established Document Management Hub that processes the clinical administration received from hospitals and other healthcare providers, to support our clinical teams to work to the top of their licence and focus on patient care.

The Document Management Hub is split across three locations in Somerset - Yeovil, Taunton and Highbridge and the successful applicant would only need to be based at one of these locations.

We are looking for a dynamic individual with strong EMIS and coding experience to join the team to ensure its continued development and success.

We are offering a permanent, part time post of24 hours per week.Working pattern (days and times) will be discussed at interview stage.

Main duties of the job

The purpose of the Document Management Hub Administrator is to encourage a collaborative environment of learning and innovation within a single geographical location supporting a group of GP practices.

Effective and efficient administration is vitally important to help patients to move onto the next step in their healthcare journey safely and to provide them with access to the right information about their health when they need it.

This is achieved by the effective handling (and standardisation) of clinical documentation, patients paper records and parts of the registration process, non-NHS private work related to the patient as well as other administrative tasks. This administration should be processed in a timely, safe, and efficient manner, following set protocols, ensuring that medical records are kept up to date.

The above-mentioned administration tasks will be approached with a curiosity and critical perspective that supports identifying potential system and process improvements within the practice and the wider healthcare system in Somerset.

Please see the attached job description and person specification for a full list of duties and expectations.

About us

Symphony Healthcare Services was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at our core.

Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.

Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working (where applicable).

We look forward to hearing from you and receiving your application.

Date posted

14 November 2025

Pay scheme

Other

Salary

£12.65 to £12.95 an hour - starting salary will be based on previous experience.

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

E0215-DMHA11-2025

Job locations

Barrington House

Watercombe Park

Yeovil

Somerset

BA20 2HL

Warwick House Medical Practice

Upper Holway Road

Taunton

Somerset

TA1 2QA

Highbridge Medical Centre

Pepperall Road

Highbridge

Somerset

TA9 3YA

Job description

Job responsibilities

*********

Please see attached job description and person specification for a full list of duties, tasks and expectations.

*********

Job description

Job responsibilities

*********

Please see attached job description and person specification for a full list of duties, tasks and expectations.

*********

Person Specification

Knowledge and Skills

Essential

Good knowledge of Information Governance and Data Protection
Good working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services.
Knowledge and preferably experience of General Practice and the environment and challenges they currently face.
Demonstrate the ability to plan and organise yourself using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards.
Intermediate knowledge or Word and Excel. You will have fast and accurate keyboard skills to RSA III or equivalent.
Ability to process correspondence including letters, Clinical documents, registration information of a high complexity and containing risk issues and identified accurately and taken action.
Curiosity to identify potential improvements and an ability to support with trials
Attention to detail in the reading of correspondence of all types and data entry.

Desirable

Knowledge and previous use of EMIS.
Knowledge and previous experience in dealing with non-NHS private work and/or have the capacity to be trained
Knowledge of summarising and registration processes and/or the capacity to be trained
Knowledge of Lab results processing or the capacity to be trained

Qualifications

Essential

English and Maths GCSE or equivalent (Grade A* to C)

Desirable

Business administration specific qualification.

Experience

Essential

You will have experience in an administrative role in general practice or in a healthcare environment.
You will have a good knowledge of medical terminology and preferably Read coding, although training will be given.
Ability to process varying types of correspondence including letters of a high complexity and containing risk issues and identified accurately and taken action.
Ability to adapt to use different software systems for varying administrative tasks and/or have the capacity to be trained
Established experience with successful audits of your work with good knowledge of medical terminology read coding and completion of all administration tasks required or the capacity to be fully trained in these areas

Desirable

Experience of working in primary care
Experience of working in a GP practice

Person Specification

Knowledge and Skills

Essential

Good knowledge of Information Governance and Data Protection
Good working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services.
Knowledge and preferably experience of General Practice and the environment and challenges they currently face.
Demonstrate the ability to plan and organise yourself using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards.
Intermediate knowledge or Word and Excel. You will have fast and accurate keyboard skills to RSA III or equivalent.
Ability to process correspondence including letters, Clinical documents, registration information of a high complexity and containing risk issues and identified accurately and taken action.
Curiosity to identify potential improvements and an ability to support with trials
Attention to detail in the reading of correspondence of all types and data entry.

Desirable

Knowledge and previous use of EMIS.
Knowledge and previous experience in dealing with non-NHS private work and/or have the capacity to be trained
Knowledge of summarising and registration processes and/or the capacity to be trained
Knowledge of Lab results processing or the capacity to be trained

Qualifications

Essential

English and Maths GCSE or equivalent (Grade A* to C)

Desirable

Business administration specific qualification.

Experience

Essential

You will have experience in an administrative role in general practice or in a healthcare environment.
You will have a good knowledge of medical terminology and preferably Read coding, although training will be given.
Ability to process varying types of correspondence including letters of a high complexity and containing risk issues and identified accurately and taken action.
Ability to adapt to use different software systems for varying administrative tasks and/or have the capacity to be trained
Established experience with successful audits of your work with good knowledge of medical terminology read coding and completion of all administration tasks required or the capacity to be fully trained in these areas

Desirable

Experience of working in primary care
Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.