Symphony Healthcare Services Limited

Care Coordinator - Bruton Surgery, Nr Wincanton

The closing date is 17 October 2025

Job summary

Bruton Surgery, part of the Rural Primary Care Network (PCN) and Symphony Healthcare Services, is currently recruiting for a caring and compassionate Care Co-ordinator to join their Health and Wellbeing Team, with a focus on supporting our most vulnerable patients within our community.

Care Co-ordinators help to navigate care across the health system, helping people make the right connections and with the right teams at the right time. They can support people to become more active in their own health and care, and are skilled in assessing peoples changing needs. Care Co-ordinators are effective in bringing together multidisciplinary teams to support peoples complex health and care needs.

This is a permanent, part post of 15 hours per week. Days and hours of work will be discussed at interview stage.

The rate of pay is £12.65 per hour, with the option to join the NHS or NEST pension scheme, plus other great employee benefits.

Main duties of the job

As a Care Co-Ordinator, you will focus specifically on the needs of our elderly and frail patients and their families, to provide support at a time which is most difficult and challenging for any family.

Working closely with our Clinical Team, you will support patients by providing appropriate advice about services available, review and discuss with the patient and their family their plans for the future, liaise with external teams such as Hospice and Complex Care as needed, and support our weekly care huddles.

Understanding the particular challenges for elderly and frail patients and their family, and services within the NHS would be an advantage.

The successful candidate will be kind, reflective and self-aware, and will enjoy working with a wide range of people. They will need have good communication and negotiation skills and be proactive with a flexible attitude, keen to work as part of a team and committed to developing themselves in this skilled role.

About us

Symphony Healthcare Services (Symphony) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 20 practices across Somerset providing care for 100,000 patients.

Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).

Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at the heart of what we do.

Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.

Symphony offers a fantastic range of employee benefits (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working.

We look forward to hearing from you.

Date posted

22 September 2025

Pay scheme

Other

Salary

£12.65 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

E0215-CCBS09-2005

Job locations

Bruton Surgery

Patwell Lane

Bruton

Somerset

BA100EG

Job description

Job responsibilities

The post holder will operate as part of the PCN Personalised Care Group but will be based in one of the PCN practices.

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Care coordinators, review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.

Job description

Job responsibilities

The post holder will operate as part of the PCN Personalised Care Group but will be based in one of the PCN practices.

Person Specification

Experience

Essential

Experience of administrative duties Working in a multi-disciplinary setting where influence and negotiation is required Knowledge/familiarity with medical terminology

Desirable

Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field. Understanding of current issues facing the NHS Understanding of health and social care processes

Qualifications

Essential

GCSEs/Diploma/ HNC level (or relevant experience)

Person Specification

Experience

Essential

Experience of administrative duties Working in a multi-disciplinary setting where influence and negotiation is required Knowledge/familiarity with medical terminology

Desirable

Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field. Understanding of current issues facing the NHS Understanding of health and social care processes

Qualifications

Essential

GCSEs/Diploma/ HNC level (or relevant experience)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.