Symphony Healthcare Services Limited

Medicines Optimisation Assistant - Burnham / Berrow / Highbridge

The closing date is 23 October 2025

Job summary

Symphony Healthcare Services have an exciting opportunity to recruit a permanent, part time Medicines Optimisation Assistant (MOA).

This is an innovative role working closely with our wider Medicines Management team of Prescription Clerks, Medicines Management Technicians and Pharmacists across practices in Somerset.

So if you are a Pharmacy Dispenser looking for a career change, with future potential to progress to Pharmacy Technician level qualification, this could be the career move for you!

Rate of pay: £13.16 per hour

Hours per week: 26 - working pattern (days and times) will be discussed at interview stage.

Main duties of the job

You will use your knowledge of pharmaceuticals to make simple changes to patients medication records as directed by hospital consultants. You will work closely with patients via telephone to streamline repeat prescribing, minimise clinical risk and reduce waste within primary care. You will network with our patients and community pharmacy colleagues to provide a seamless service.

You will be based across Burnham, Berrow and Highbridge Medical Centres in Somerset.

You will have completed learning equivalent to GPhC accredited NVQ level 2 for pharmacy support staff.

About us

Symphony Healthcare Services Limited was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 150,000 patients.

Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with backing from a central support team (HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset and we aim to be a national exemplar for primary care provision.

We work closely with our practice teams to grow, enhance and transform patient care and working practices, with innovation and technology at our core.

Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services. We are committed to equality of opportunity for all.

Symphony offers many fantastic employee benefits, including the option to join a NHS or NEST pension scheme, plus varied salary sacrifice options (see attached poster), plus generous annual leave, flexible working from day one of employment and home working options where appropriate to the role.

Thank you for your interest in joining Symphony! We look forward to hearing from you and receiving your application.

Date posted

09 October 2025

Pay scheme

Other

Salary

£13.16 an hour

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working

Reference number

E0215-BBHMOA10-2025

Job locations

Burnham Medical Centre

Love Lane

Burnham-on-sea

Somerset

TA8 1EU

Highbridge Medical Centre

Pepperall Road

Highbridge

Somerset

TA9 3YA

Job description

Job responsibilities

Job Summary:

To support the clinical teams to improve quality of prescribing for patients and handling of medicines within our practices.

You will follow strict protocols and use their knowledge of pharmaceuticals to make simple changes to patients medication records, and to improve medication processes within GP practices.

You will work closely with both the prescription clerk and medicines management technician teams to help patients to get the best from their medicines by supporting improvements to streamline the repeat prescribing processes, minimising clinical risk and reducing waste.

Please read the attached job description in full before applying.

Job description

Job responsibilities

Job Summary:

To support the clinical teams to improve quality of prescribing for patients and handling of medicines within our practices.

You will follow strict protocols and use their knowledge of pharmaceuticals to make simple changes to patients medication records, and to improve medication processes within GP practices.

Please read the attached job description in full before applying.

Person Specification

Personal Qualities

Essential

Good level of IT skills/typing skills
Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
Strong attention to detail and the ability to transfer accurate information.
Work well under pressure and meet deadlines
Ability to prioritise workload
Ability to adapt and respond to change.
The ability to use own initiative within clear boundaries, seeking advice when necessary.
Demonstrate enthusiasm and a strong sense of team spirt.
Able to promote good working relationships

Desirable

Computer literate in EMIS clinical system
Computer literate in Microsoft Word, Outlook and Excel

Special Requirements

Essential

Flexibility and willingness to support all multidisciplinary teams
Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
Ability to motivate others
Flexible attitude to working patterns

Qualifications

Essential

GPhC accredited NVQ level 2 pharmacy support staff qualification or equivalent

Experience

Essential

Experience in either community or hospital pharmacy

Desirable

Experience within a primary care role

Person Specification

Personal Qualities

Essential

Good level of IT skills/typing skills
Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
Strong attention to detail and the ability to transfer accurate information.
Work well under pressure and meet deadlines
Ability to prioritise workload
Ability to adapt and respond to change.
The ability to use own initiative within clear boundaries, seeking advice when necessary.
Demonstrate enthusiasm and a strong sense of team spirt.
Able to promote good working relationships

Desirable

Computer literate in EMIS clinical system
Computer literate in Microsoft Word, Outlook and Excel

Special Requirements

Essential

Flexibility and willingness to support all multidisciplinary teams
Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
Ability to motivate others
Flexible attitude to working patterns

Qualifications

Essential

GPhC accredited NVQ level 2 pharmacy support staff qualification or equivalent

Experience

Essential

Experience in either community or hospital pharmacy

Desirable

Experience within a primary care role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.