Job summary
Bruton Surgery, part of Symphony Healthcare Services, has a
vacancy for a Healthcare Assistant, to provide patient care including
phlebotomy, health checks, simple dressings and injections.
We are a small but very friendly and supportive surgery
where patient care and staff well-being are our key priorities.
Ideal applicants will have a genuine passion for patient
care, the ability to communicate effectively and good organisational skills to
ensure they manage their own clinics and workload.Experience in general practice would be advantageous but not essential as training will be given where needed.
This post is based at Bruton Surgery but may also include
working at Wincanton Medical Centre.
We have a permanent, part time vacant post of 24 hours per week.
Note: specific working patterns (days and times) will be agreed during the interview process.
Pay Rate:
£12.21 per hour, rising to £12:50 on the completion of a successful 6-month probation period.
This is an excellent opportunity for people passionate about patient care coordination, eager to support individuals in navigating health and care systems, and to work closely with clinical teams to improve patient outcomes.
Main duties of the job
As a Symphony Healthcare Assistant, you will:
- Provide essential support to patients and healthcare professionals, ensuring patients receive high-quality care.
- assist with daily living activities, monitor patient conditions, and maintain a safe and comfortable environment.
- Work under the guidance of registered nurses or other senior healthcare professionals.
- Taking vital signs (temperature, pulse, respiration, blood pressure), observing and reporting any changes in patient condition.
- Ensuring the clinical area is clean, tidy, and safe, and assisting with the use of equipment like hoists and wheelchairs.
- Providing emotional support, engaging in conversation, and assisting with communication.
- Accurately documenting care provided and any observations in patient records.
About us
Symphony Healthcare Services (Symphony) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.
Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).
Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision.
We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at the heart of what we do.
Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.
Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working where appropriate to the role.
We look forward to hearing from you and receiving your application.
Job description
Job responsibilities
Main duties of an Healthcare Assistant will include:
- New patient health checks BMI, Urinalysis
- ECG recording
- INR monitoring using Coagucheck and INR Star
- To undertake Doppler testing
- Blood Pressure Monitoring following practice hypertension
guidelines, issue HBPM in accordance with practice policy
- Phlebotomy including perform annual blood tests, BP, BMI, ACR
as requested for patients with chronic diseases
- Urinalysis MSU, ACR in accordance with practice policy
- Wound Care suture removal in accordance with practice policy,
following training
- Weight Management
- Chaperoning duties
- Processing and management of laboratory samples requested by
GPs/Nurses
- Administer influenza vaccines according to PSD, following
training
- Administer B12 injections according to PSD
- To undertake
Spirometry for GP to interpret results.
- Surgical equipment and vaccine re-stocking and stock rotation
- Clearing and re-stocking consulting rooms
- Preparing and maintaining environments and equipment before,
during and after patient care interventions including assisting GPs during the
performance of minor operations, coils and implants
- Assisting in the assessment and surveillance of patients health
and well-being
- Help to raise awareness of health and well-being and how it can
be promoted
- Assisting with
the collection and collation of data on needs related to health and well-being
- Assist with
recall systems
- Lifestyle advice,
(diet, weight, exercise, smoking cessation, alcohol) making necessary referrals
within PHCT and local support services
- Maintain health
promotion information in waiting room designated for patient education
Job description
Job responsibilities
Main duties of an Healthcare Assistant will include:
- New patient health checks BMI, Urinalysis
- ECG recording
- INR monitoring using Coagucheck and INR Star
- To undertake Doppler testing
- Blood Pressure Monitoring following practice hypertension
guidelines, issue HBPM in accordance with practice policy
- Phlebotomy including perform annual blood tests, BP, BMI, ACR
as requested for patients with chronic diseases
- Urinalysis MSU, ACR in accordance with practice policy
- Wound Care suture removal in accordance with practice policy,
following training
- Weight Management
- Chaperoning duties
- Processing and management of laboratory samples requested by
GPs/Nurses
- Administer influenza vaccines according to PSD, following
training
- Administer B12 injections according to PSD
- To undertake
Spirometry for GP to interpret results.
- Surgical equipment and vaccine re-stocking and stock rotation
- Clearing and re-stocking consulting rooms
- Preparing and maintaining environments and equipment before,
during and after patient care interventions including assisting GPs during the
performance of minor operations, coils and implants
- Assisting in the assessment and surveillance of patients health
and well-being
- Help to raise awareness of health and well-being and how it can
be promoted
- Assisting with
the collection and collation of data on needs related to health and well-being
- Assist with
recall systems
- Lifestyle advice,
(diet, weight, exercise, smoking cessation, alcohol) making necessary referrals
within PHCT and local support services
- Maintain health
promotion information in waiting room designated for patient education
Person Specification
Skills and Attributes
Essential
- Proven record of excellent written and verbal communication skills and
- interpersonal skills.
- Evidence of excellent knowledge of Microsoft Office.
- Able to deal with service users sensitively
- Able to work as part of a team
- Able to prioritise and manage own workload
- Excellent motivational and influencing skills
- Excellent negotiating skills
- Car user (to travel between more than one GP practice)
- Excellent interpersonal skills
- Strong analytical and judgement skills
- Ability to analyse and interpret information and present results in a clear and concise manner
- Excellent organisational and administration skills
- Experience providing advice/signposting to users
- Able to use NHS Choices website effectively (desirable
Qualifications
Essential
- GCSEs/Diploma/ HNC level (or relevant experience)
- ECDL or equivalent
- NVQ Level 3 Business Administration (or relevant experience)
- Ongoing internal and external training to keep up to date with changes/developments
Experience
Essential
- Minimum of 2 years experience of working with healthcare professionals and/or previous experience in the NHS or social care or relevant field (desirable)
- Experience in use of databases
- Experience of administrative duties
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Working in a multi-disciplinary setting where influence and negotiation is required
- Knowledge/familiarity with medical terminology
- Working in a busy and demanding environment whilst delivering in a timely manner
- Understanding of current issues facing the NHS (desirable)
- Understanding of health and social care processes (desirable)
Aptitude and Personal Qualities
Essential
- Professional attitude and assertive approach
- Committed to development
- Conscientious, hardworking and self- motivated to work with minimal supervision
- Creative and tenacious in finding solutions to difficult problems
- Ability to work with information, clinicians, social workers and managers
- Ability to meet deadlines and work under pressure
- Ability to engage and sustain relationships with all professionals, other organisations and service-users
- Approachable and flexible
- Honest and reliable
- Enthusiastic
- Sensitive to patients needs
Person Specification
Skills and Attributes
Essential
- Proven record of excellent written and verbal communication skills and
- interpersonal skills.
- Evidence of excellent knowledge of Microsoft Office.
- Able to deal with service users sensitively
- Able to work as part of a team
- Able to prioritise and manage own workload
- Excellent motivational and influencing skills
- Excellent negotiating skills
- Car user (to travel between more than one GP practice)
- Excellent interpersonal skills
- Strong analytical and judgement skills
- Ability to analyse and interpret information and present results in a clear and concise manner
- Excellent organisational and administration skills
- Experience providing advice/signposting to users
- Able to use NHS Choices website effectively (desirable
Qualifications
Essential
- GCSEs/Diploma/ HNC level (or relevant experience)
- ECDL or equivalent
- NVQ Level 3 Business Administration (or relevant experience)
- Ongoing internal and external training to keep up to date with changes/developments
Experience
Essential
- Minimum of 2 years experience of working with healthcare professionals and/or previous experience in the NHS or social care or relevant field (desirable)
- Experience in use of databases
- Experience of administrative duties
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Working in a multi-disciplinary setting where influence and negotiation is required
- Knowledge/familiarity with medical terminology
- Working in a busy and demanding environment whilst delivering in a timely manner
- Understanding of current issues facing the NHS (desirable)
- Understanding of health and social care processes (desirable)
Aptitude and Personal Qualities
Essential
- Professional attitude and assertive approach
- Committed to development
- Conscientious, hardworking and self- motivated to work with minimal supervision
- Creative and tenacious in finding solutions to difficult problems
- Ability to work with information, clinicians, social workers and managers
- Ability to meet deadlines and work under pressure
- Ability to engage and sustain relationships with all professionals, other organisations and service-users
- Approachable and flexible
- Honest and reliable
- Enthusiastic
- Sensitive to patients needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
