Symphony Healthcare Services Limited

Administration Hub Team Leader (Highbridge / Taunton / Yeovil)

The closing date is 30 September 2025

Job summary

Within Symphony Healthcare Services we continue to expand the innovative way in which we manage general practice work. Symphony has a well-established Administration Hub that processes the clinical administration received from hospitals and other healthcare providers to support our clinical teams to work to the top of their licence and focus on patient care.

The Administration Hub is split across three locations in Yeovil, Taunton and Highbridge and the Administration Hub Team Leader would be a key figure to support members of the team within these locations from training, auditing and line management.

Accurate and efficient administration is vitally important to help patients to move onto the next step in their healthcare journey safely and to provide them with access to the right information about their health when they need it.

This is achieved by the effective handling (and standardisation) of clinical documentation, patient paper records, parts of the patient registration process, non-NHS private work related to the patient as well as other administrative tasks.

We are looking for a dynamic individual with strong EMIS and coding experience to join the team to ensure its continued development and success.

We are offering a permanent, part time post of24 hours per week.Working pattern (days and times) will be discussed at interview stage.

The rate of pay for this post is £13.68 per hour.

Please see the attached links and documents for more information.

Main duties of the job

As the Administration Hub Team Leader, you will:

Support and guide the team to achieve a high-level performance/quality which will align with the Administration Hub set objectives.
Conduct more formal meetings with individuals around performance and/or conduct
Be responsible for the whole admin hub team and their workload, ensuring issues and concerns are escalated to your line manager when required
Induct all new staff members into the team and being able to monitor their progress and complete training requirements or signpost to the correct person/department in the company
Undertake the agreed safety checks and ensure staff audits are completed and periodically checked by a clinical team member or clinical lead within Symphony.
Report and investigate incidents and identify new/or required changes in safety checks.

Please see the attached job description and person specification for a full list of duties.

About us

Symphony Healthcare Services (Symphony) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 20 practices across Somerset and East Devon, providing care for over 120,000 patients.

Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at the heart of what we do.

Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.

Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working.

We look forward to hearing from you and receiving your application.

Date posted

15 September 2025

Pay scheme

Other

Salary

£13.68 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

E0215-AHTL09-2025

Job locations

Barrington House

Watercombe Park

Yeovil

Somerset

BA20 2HL

Job description

Job responsibilities

*********

Please see attached job description and person specification for a full list of duties, tasks and expectations.

*********

Job description

Job responsibilities

*********

Please see attached job description and person specification for a full list of duties, tasks and expectations.

*********

Person Specification

Experience

Essential

Proven previous management or supervisory experience and people management
Experience of implementing / managing administrative services
Excellent knowledge of medical terminology and read coding.
Advanced experience of inducting, mentoring, training, appraisals and supporting a team
Experience of managing Audits
Have experience at managing a budget or capability to be trained in budget management
Have experience in managing and motivating a teams performance in relation to key performance indicators and quality
Experience in successfully managing projects
Experience in specialised areas of administration or capacity to be trained

Desirable

Experience of business development and implementation of change

Knowledge and Skills

Essential

Good knowledge of Information Governance and Data Protection
Excellent organisational and time management skills
Excellent working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services.
Good Knowledge and experience of General Practice and the environment and challenges they currently face.
Will have a curiosity to identify potential improvements and an ability to lead experiments

Qualifications

Essential

English and Maths GCSE or equivalent (Grade A* to C)

Desirable

Formal leadership or management training/qualification working towards or has been obtained e.g., Institute of Management Level 5

Person Specification

Experience

Essential

Proven previous management or supervisory experience and people management
Experience of implementing / managing administrative services
Excellent knowledge of medical terminology and read coding.
Advanced experience of inducting, mentoring, training, appraisals and supporting a team
Experience of managing Audits
Have experience at managing a budget or capability to be trained in budget management
Have experience in managing and motivating a teams performance in relation to key performance indicators and quality
Experience in successfully managing projects
Experience in specialised areas of administration or capacity to be trained

Desirable

Experience of business development and implementation of change

Knowledge and Skills

Essential

Good knowledge of Information Governance and Data Protection
Excellent organisational and time management skills
Excellent working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services.
Good Knowledge and experience of General Practice and the environment and challenges they currently face.
Will have a curiosity to identify potential improvements and an ability to lead experiments

Qualifications

Essential

English and Maths GCSE or equivalent (Grade A* to C)

Desirable

Formal leadership or management training/qualification working towards or has been obtained e.g., Institute of Management Level 5

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.