Symphony Healthcare Services Limited

Administration Hub Administrator - Yeovil, Highbridge or Taunton

The closing date is 22 March 2026

Job summary

Symphony Healthcare Services is recruiting for skilled Administrators to join their Document Management Administration Hub.

The purpose of the Document Management Administration Hubs is to provide effective and efficient administration, which is vitally important to help patients to move onto the next step in their healthcare journey safely and to provide them with access to the right information about their health when they need it.

This role also encourages a collaborative environment of learning and innovation while supporting our GP practice colleagues.

We have 1 x 37.5 hour permanent post and 1 x 37.5 hour fixed term contract post available.

Part time hours and job share requests will also be considered.

There are 3 bases to choose from: Taunton, Highbridge or Yeovil.

Please state in your application your preferred work base, hours and contract - either a permanent or fixed term contract.

The rate of pay is £12.65 - £12.95 per hour and a starting salary will be offered based on previous experience.

You will be a methodical, accurate and efficient administrator who enjoys working as part of a busy team to achieve a common goal.

If this sounds like a role you would enjoy - we would love to hear from you!

Main duties of the job

As a Document Management Hub Administrator, you will:

Process practice correspondence (paper and electronic), attaching it to the patient records
read coding accurately in relation to diagnosis, procedures, and investigations,
Identify and carry out actions, using the most current protocols and processes available.
Identify the complex or higher risk areas that require input or knowledge from the clinical team, including safeguarding issues and working to the agreed practice protocols.
Populate laboratory test results within EMIS, following agreed protocols and standard operating procedures, ensuring safe and effective practice.
Work closely with clinical leads if and when required to provide a safe and high-quality service to the practice
Partake in training sessions for, and be competent in the summarising of patients medical records and supporting registration processes, following agreed protocols and standard operating procedures.
Undertake training sessions and be competent in in the completion of correspondence relating to non-NHS private work, following agreed protocols and standard operating procedures.
Receive feedback positively on your own performance and the teams performance.
Work closely with GP leads, practice administrators and clinical teams to ensure that a safe and high-quality service for the practice is provided.

About us

Established in 2016, Symphony Healthcare Services (Symphony) provides NHS primary care provision across 21 sites within Somerset, linked to 14 general practice contracts. The organisation cares for approximately 132,000 patients and employs around 600 staff.

Symphony is a subsidiary of Somerset NHS Foundation Trust and manages its services through the support of a central team (including HR, finance, corporate and operational governance).

Providing NHS services is at the heart of what we do. Specifically, our vision is to be at the forefront of sustainable, high quality general practice, collaborating with our communities to improve experiences and health outcomes. We work closely with our practice teams to grow, enhance, and transform our services for the benefit of patients and staff.

Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality opportunity for all.

Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to hybrid working (where applicable).

We look forward to hearing from you and receiving your application.

Date posted

05 March 2026

Pay scheme

Other

Salary

£12.65 to £12.95 an hour - starting salary will be offered based on previous experience.

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

E0215-AHA03-2026

Job locations

Barrington House

Watercombe Park

Yeovil

Somerset

BA20 2HL

Warwick House Medical Practice

Upper Holway Road

Taunton

Somerset

TA1 2QA

Highbridge Medical Centre

Pepperall Road

Highbridge

Somerset

TA9 3YA

Job description

Job responsibilities

Please read the attached job description and person specification in full before applying. This provides details of the role requirements and expectations.

Job description

Job responsibilities

Please read the attached job description and person specification in full before applying. This provides details of the role requirements and expectations.

Person Specification

Knowledge and Skills

Essential

Good knowledge of Information Governance and Data Protection
Good working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services.
Knowledge and preferably experience of General Practice and the environment and challenges they currently face.
Demonstrate the ability to plan and organise yourself using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards.
Intermediate knowledge or Word and Excel. You will have fast and accurate keyboard skills to RSA III or equivalent.
Ability to process correspondence including letters, Clinical documents, registration information of a high complexity and containing risk issues and identified accurately and taken action.
Curiosity to identify potential improvements and an ability to support with trials
Attention to detail in the reading of correspondence of all types and data entry.

Desirable

Knowledge and previous use of EMIS.
Knowledge and previous experience in dealing with non-NHS private work and/or have the capacity to be trained
Knowledge of summarising and registration processes and/or the capacity to be trained
Knowledge of Lab results processing or the capacity to be trained

Qualifications

Essential

English and Maths GCSE or equivalent (Grade A* to C)

Experience

Essential

You will have experience in an administrative role in general practice or in a healthcare environment.
You will have a good knowledge of medical terminology and preferably Read coding, although training will be given.
Ability to process varying types of correspondence including letters of a high complexity and containing risk issues and identified accurately and taken action.
Ability to adapt to use different software systems for varying administrative tasks and / or have the capacity to be trained.
Established experience with successful audits of your work with good knowledge of medical terminology read coding and completion of all administration tasks required or the capacity to be fully trained in these areas.

Person Specification

Knowledge and Skills

Essential

Good knowledge of Information Governance and Data Protection
Good working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services.
Knowledge and preferably experience of General Practice and the environment and challenges they currently face.
Demonstrate the ability to plan and organise yourself using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards.
Intermediate knowledge or Word and Excel. You will have fast and accurate keyboard skills to RSA III or equivalent.
Ability to process correspondence including letters, Clinical documents, registration information of a high complexity and containing risk issues and identified accurately and taken action.
Curiosity to identify potential improvements and an ability to support with trials
Attention to detail in the reading of correspondence of all types and data entry.

Desirable

Knowledge and previous use of EMIS.
Knowledge and previous experience in dealing with non-NHS private work and/or have the capacity to be trained
Knowledge of summarising and registration processes and/or the capacity to be trained
Knowledge of Lab results processing or the capacity to be trained

Qualifications

Essential

English and Maths GCSE or equivalent (Grade A* to C)

Experience

Essential

You will have experience in an administrative role in general practice or in a healthcare environment.
You will have a good knowledge of medical terminology and preferably Read coding, although training will be given.
Ability to process varying types of correspondence including letters of a high complexity and containing risk issues and identified accurately and taken action.
Ability to adapt to use different software systems for varying administrative tasks and / or have the capacity to be trained.
Established experience with successful audits of your work with good knowledge of medical terminology read coding and completion of all administration tasks required or the capacity to be fully trained in these areas.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.