Symphony Healthcare Services Limited

Patient Services Advisor (Receptionist) Warwick House, Taunton

The closing date is 11 January 2026

Job summary

Symphony Healthcare Services has an excellent opportunity for a Patient Services Advisor to join our friendly, supportive team at Warwick House Medical Centre in Taunton, Somerset. We are looking for an enthusiastic, proactive individual with a willingness to learn.

This is a fantastic chance to be part of a patient-focused organisation, who are committed to providing high-quality care to the local community.

The ideal candidate will be:

Confident using a computer and working in a patient-facing role
Friendly and approachable, with strong communication skills
Proactive and able to work well as part of a team
Willing to learn and adaptable to a dynamic healthcare environment

The vacant position is a permanent contract of 26 hours per week and the working pattern (days and hours) will be discussed at interview stage.

Please note: the successful candidate will be required to be flexible to assist with additional cover for sickness and annual leave on an ad hoc basis. Please be aware that Warwick House is open from 08:00 until 18:30 Monday to Friday.

The hourly rate of pay is between £12.65 and £12.95 - and starting salaries will be offered based on previous experience. You will also have the option to join the NHS pension, plus access to many other employee benefits.

Main duties of the job

Daily tasks and duties will include:

Greeting and directing patients,
Effective use of the appointment system
Booking appointments for patients
Processing information, and assisting patients and colleagues as required.
Acting as the central point of contact for patients, supporting the distribution of information, messages, and enquiries for the clinical team.
Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Providing courteous, calm and effective communication skills both over the phone and face-to-face in fast paced health centre.
Managingadministration and reception duties for the the health centre, which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.
Working accurately and prioritising your own workload effectively, while working as part of a team, while also meeting competing deadlines.
Confidently and proactively alertiung management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.

Knowledge of the NHS / General Practice / Primary Care would be desirable, but not essential.

Please read the full Job Description (JD) attached carefully before applying.

About us

Symphony Healthcare Services (SHS) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

Symphonyhas developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at our core.

Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.

Symphony offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working (where applicable).

We look forward to hearing from you and receiving your application.

Date posted

22 December 2025

Pay scheme

Other

Salary

£12.21 to £12.50 a year

Contract

Permanent

Working pattern

Part-time

Reference number

E0215-25-0040

Job locations

Warwick House Medical Practice

Upper Holway Road

Taunton

Somerset

TA1 2QA

Job description

Job responsibilities

Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
Search for, register if necessary and book onto the computer system patients as they present at the desk.
Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone
Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment

*** Please read full Job Description attached before applying***

Job description

Job responsibilities

Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
Search for, register if necessary and book onto the computer system patients as they present at the desk.
Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone
Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment

*** Please read full Job Description attached before applying***

Person Specification

Knowledge and skills

Essential

Computer literate and good keyboard skills
Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
Excellent organisational skills
Strong attention to detail and the ability to transfer accurate information
Work well under pressure
Use own initiative within clear boundaries, seeking advice when necessary
Demonstrate enthusiasm and a strong sense of teamwork
Ability to complete tasks to a high standard with frequent interruptions

Desirable

Knowledge of medical terminology
Knowledge of the NHS/General Practice

Qualifications

Essential

English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E)

Experience

Essential

Experience of working within a team
Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures

Desirable

Experience of working in a customer focused environment
Experience of working within an administration team
Experience of working in the NHS or similar health care setting
Awareness of clinical systems such as EMIS

Person Specification

Knowledge and skills

Essential

Computer literate and good keyboard skills
Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
Excellent organisational skills
Strong attention to detail and the ability to transfer accurate information
Work well under pressure
Use own initiative within clear boundaries, seeking advice when necessary
Demonstrate enthusiasm and a strong sense of teamwork
Ability to complete tasks to a high standard with frequent interruptions

Desirable

Knowledge of medical terminology
Knowledge of the NHS/General Practice

Qualifications

Essential

English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E)

Experience

Essential

Experience of working within a team
Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures

Desirable

Experience of working in a customer focused environment
Experience of working within an administration team
Experience of working in the NHS or similar health care setting
Awareness of clinical systems such as EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.