Job summary
We
are looking for a prescription
clerk to support our team located within our hub at The Meadows Surgery in
Ilminster.
You will be given full
training and peer support from our award-winning Medicines Management Team.
This role will suit
someone who has worked in a pharmacy or GP surgery, with some knowledge of
prescriptions and/or receptionist/administration skills, who would like to
further their career.
You will be the first
point of contact for patients requesting their repeat prescriptions. Your role
will include processing these requests accurately and in a timely manner. You
will liaise closely with our GPs, Clinical Pharmacists, Pharmacy Technicians
and local community pharmacies, as well
as having direct contact with patients and their carers.
You will have excellent
communication skills and a caring manner. You will need to be able to work on
your own and to prioritise your work as well as being a team player.
You will make calls to,
and receive calls from patients, pharmacies and healthcare professionals. You
will identify where medication reviews and other aspects of patient care are due
and help organise this work. You will help to keep patient records up to date.
This is a key role
assisting the clinical and administration teams across six of our practices in
organising patient care and helping to ensure that medicines are issued in a
safe and timely manner.
career potential development
This role is for 15 hours per week Mon, Weds & Fri 9am - 2pm.
Main duties of the job
To provide a high standard of service in the processing of prescription requests.
To act as a focal point of communication between the Clinicians, Receptionists, Practice Staff, Patients and local Pharmacies as well as other health care organisations to ensure patients repeat prescriptions are produced within SHS protocols. To work across SHS medicines management hubs as required.
To carry out duties with a positive attitude and can-do approach towards problem solving.
- Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols
- Liaise with patients and pharmacies regarding prescription queries and requests
- Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
- Liaise with hospital staff with reference to discharge and clinic letters
- Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
- Enter relevant patient information accurately onto EMIS
- Use the Prescription Tracker to establish the status of electronic prescriptions
- Undertake any other duties appropriate to the post as requested
About us
About us
Symphony Healthcare Services Ltd is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care. If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.
Job description
Job responsibilities
Job Responsibilities:
- Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols
- Liaise with patients and pharmacies regarding prescription queries and requests
- Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
- Liaise with hospital staff with reference to discharge and clinic letters
- Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
- Enter relevant patient information accurately onto EMIS
- Use the Prescription Tracker to establish the status of electronic prescriptions
- Undertake any other duties appropriate to the post as requested
Confidentiality:
- Maintain confidentiality as per the SHS confidentiality policy.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with SHS policies and procedures relating to confidentiality and the protection of person and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the SHS Health and Safety policy.
Equality & Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with SHS procedures and policies and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice or SHS as part of this employment, such training to include:
- Participation in an annual appraisal.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members of issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patient needs.
- Effectively manager own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply SHS policies, standards and guidance.
- Participate in audits where appropriate.
Job description
Job responsibilities
Job Responsibilities:
- Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols
- Liaise with patients and pharmacies regarding prescription queries and requests
- Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
- Liaise with hospital staff with reference to discharge and clinic letters
- Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
- Enter relevant patient information accurately onto EMIS
- Use the Prescription Tracker to establish the status of electronic prescriptions
- Undertake any other duties appropriate to the post as requested
Confidentiality:
- Maintain confidentiality as per the SHS confidentiality policy.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with SHS policies and procedures relating to confidentiality and the protection of person and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the SHS Health and Safety policy.
Equality & Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with SHS procedures and policies and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice or SHS as part of this employment, such training to include:
- Participation in an annual appraisal.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members of issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patient needs.
- Effectively manager own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply SHS policies, standards and guidance.
- Participate in audits where appropriate.
Person Specification
Personal Qualities
Essential
- Good level of IT skills/typing skills
- Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
- Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
- Strong attention to detail and the ability to transfer accurate information.
- Work well under pressure and meet deadlines
- Ability to adapt and respond to change.
- The ability to use own initiative within clear boundaries, seeking advice when necessary.
- Demonstrate enthusiasm and a strong sense of team spirt.
- Able to promote good working relationships
Desirable
- Computer literate in EMIS clinical system
- Computer literate in Microsoft Word and Outlook
Special Requirements
Essential
- Flexibility and willingness to support all multidisciplinary teams
- Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
- Ability to motivate others
- Flexible attitude to working patterns
Qualifications
Essential
- Five GCSE or equivalent (A*-C grade) must include Maths and English
Desirable
- Experience within a pharmacy setting
Experience
Essential
- Experience within the NHS or similar health care setting
- Experience in a customer focused environment
- Experience of using a clinical medical IT system or similar
Desirable
- Evidence of working within a multidisciplinary team
- Knowledge of primary care in the NHS
Person Specification
Personal Qualities
Essential
- Good level of IT skills/typing skills
- Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
- Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
- Strong attention to detail and the ability to transfer accurate information.
- Work well under pressure and meet deadlines
- Ability to adapt and respond to change.
- The ability to use own initiative within clear boundaries, seeking advice when necessary.
- Demonstrate enthusiasm and a strong sense of team spirt.
- Able to promote good working relationships
Desirable
- Computer literate in EMIS clinical system
- Computer literate in Microsoft Word and Outlook
Special Requirements
Essential
- Flexibility and willingness to support all multidisciplinary teams
- Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
- Ability to motivate others
- Flexible attitude to working patterns
Qualifications
Essential
- Five GCSE or equivalent (A*-C grade) must include Maths and English
Desirable
- Experience within a pharmacy setting
Experience
Essential
- Experience within the NHS or similar health care setting
- Experience in a customer focused environment
- Experience of using a clinical medical IT system or similar
Desirable
- Evidence of working within a multidisciplinary team
- Knowledge of primary care in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
