Symphony Healthcare Services Limited

Care Co-ordinator - West Somerset PCN

This job is now closed

Job summary

We have an opportunity to appoint another Care Co-ordinator to the West Somerset Primary Care Network to work alongside our expanding team providing support to all of the West Somerset GP surgeries, providing coordination and navigation of care and support across health and care services based at our neighbourhood hub in Minehead.

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions. Much of this role will be administrative, reviewing patients needs and helping them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.

The successful candidate will be caring, dedicated, reliable and enjoy working with a wide range of people. They will have good written and verbal communication skills, computer and digital skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

For more information contact Kerry Westcott, PCN Manager kerry.westcott1@nhs.net

20 - 37.5 hours per week,Part time/ Job share considered

Closing date: Friday 14th July 2023

Main duties of the job

Provide coordination and navigation for people and their carers across health and care services, working closely with and referring to social prescribing link workers, health and wellbeing coaches, and other primary care professionals; helping to ensure patients receive a joined-up service and the most appropriate support.

To champion the needs of those most vulnerable to poor health outcomes by working with PCN colleagues to identify and address access barriers to facilitate improvements in access to services, patient experience, and health outcomes.

Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long-term health conditions, or those experiencing health inequalities and where appropriate, refer to other health professionals within the PCN.

Support the coordination and delivery of multidisciplinary teams with the PCN.

Support PCNs in developing communication channels between GPs, people and their families and carers and other agencies including care homes.

Identify unpaid carers and help them access services to support them.

The Care Coordinator will work with the PCN and practice teams supporting them with the NHS England Early Cancer Diagnosis workstream and initiatives.

Triage and process referrals received via the Living Better Outlook inbox and maintain records of referrals and interventions.

About us

Our PCN benefits from its association with Symphony Healthcare Services, providing a centralised management support structure and efficiencies of scale. As one of the leading Primary Care provider organisations in the Southwest, Symphony offers opportunities for networking and career development, which are not traditionally available.

Date posted

30 June 2023

Pay scheme

Other

Salary

£11 to £12 an hour Depending on Experience

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

E0215-23-0062

Job locations

The Living Better Hub, Bossington Suite

The Old Hospital, The Avenue,

Minehead

Somerset

TA24 5AY

Dunster Surgery

West Street

Dunster

Minehead

Somerset

TA24 6SN

West Somerset Healthcare

Robert Street

Williton

Taunton

Somerset

TA4 4QE

Job description

Job responsibilities

The post holder will operate as part of the PCN Personalised Care Group but will be based in one of the PCN practices.

As a Care Coordinator, you will play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

Your role will ensure patient health and care planning is timely, efficient, and patient-centred. You will be responsible for the coordination of the patients journey through primary care and secondary care.

Job description

Job responsibilities

The post holder will operate as part of the PCN Personalised Care Group but will be based in one of the PCN practices.

Person Specification

Skills and Knowledge

Essential

Ability to recognise and work within limits of competence and seek advice when needed

Desirable

Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
Understanding the needs of older people/adults with disabilities / long term conditions particularly in relation to promoting their independence
Basic knowledge of long term conditions and the complexities involved

Qualifications

Essential

Understanding of, and commitment to, equality, diversity and inclusion
Strong organisational skills, including planning, prioritising, time management and record keeping

Desirable

Experience of supporting people, their families and carers in a related role
Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Knowledge of the personalised care approach
Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.

Experience

Essential

Ability to use Microsoft Office applications - Word, Excel, PowerPoint, Outlook
Experience or knowledge of working in a health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)

Desirable

Experience or knowledge of working within multi-professional team environments

Person Specification

Skills and Knowledge

Essential

Ability to recognise and work within limits of competence and seek advice when needed

Desirable

Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
Understanding the needs of older people/adults with disabilities / long term conditions particularly in relation to promoting their independence
Basic knowledge of long term conditions and the complexities involved

Qualifications

Essential

Understanding of, and commitment to, equality, diversity and inclusion
Strong organisational skills, including planning, prioritising, time management and record keeping

Desirable

Experience of supporting people, their families and carers in a related role
Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Knowledge of the personalised care approach
Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.

Experience

Essential

Ability to use Microsoft Office applications - Word, Excel, PowerPoint, Outlook
Experience or knowledge of working in a health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)

Desirable

Experience or knowledge of working within multi-professional team environments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Symphony Healthcare Services Limited

Address

The Living Better Hub, Bossington Suite

The Old Hospital, The Avenue,

Minehead

Somerset

TA24 5AY

Employer's website

https://www.symphonyhealthcareservices.com/ (Opens in a new tab)

Employer details

Employer name

Symphony Healthcare Services Limited

Address

The Living Better Hub, Bossington Suite

The Old Hospital, The Avenue,

Minehead

Somerset

TA24 5AY

Employer's website

https://www.symphonyhealthcareservices.com/ (Opens in a new tab)