Job summary
Are you a Dispenser looking for a career
change, with future potential to progress to Pharmacy Technician level?
We have an exciting opportunity to recruit a
Medicines Optimisation Assistant (MOA). This is a new and innovative role
working closely with our wider Medicines Management team of Prescription
Clerks, Medicines Management Technicians and Pharmacists across our practices
in South Somerset.
You will use your knowledge of pharmaceuticals
to make simple changes to patients medication records as directed by hospital
consultants. You will work closely with patients via telephone to streamline
repeat prescribing, minimise clinical risk and reduce waste within primary
care. You will be expected to support cost-effective purchasing and stock
control for our practice colleagues, and ensure accurate prescription
reconciliation and month-end submissions. You will network with our patients
and community pharmacy colleagues to provide a seamless service.
You will be based at our hub at South Petherton
Medical Centre and will need to travel to other practices in the area,
including Somerton, Ilchester, Crewkerne and Stoke Sub Hamdon. The working hours are 28 hours per week.
You will have completed learning equivalent to
GPhC accredited NVQ level 2 for pharmacy support staff.
The vacancy has arisen due to promotion of the
current post-holder.
Interview date is Monday 17th July.
Main duties of the job
Job Responsibilities:
Action non-urgent clinic letters within set protocol
Process appliance prescription requests, ensuring adherence to the CCG formulary and appropriate quantities
Synchronise medications so that all prescriptions are /can be re-issued at once
Edit quantities e.g. for holiday requests, or more permanent changes from 28 to 56 days
Set-up electronic repeat dispensing.
Book medication reviews
Liaise with community pharmacies to resolve queries, within own scope of competence
Action straight-forward CCG scorecard switches and safety alerts
Stock control, drug ordering and FP34 management
Undertake any other duties appropriate to the post as requested
Confidentiality:
- Maintain confidentiality as per the SHS confidentiality policy.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with SHS policies and procedures relating to confidentiality and the protection of person and sensitive data
About us
Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care. If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.
Job description
Job responsibilities
Job Summary:
To support the SHS medicines management team to improve quality of prescribing for patients and handling of medicines within our practices.
The post-holder will follow strict protocols and use their knowledge of pharmaceuticals to make simple changes to patients medication records, and to improve medication processes within GP practices. They will work closely with both the prescription clerk and medicines management technician teams to help patients to get the best from their medicines by supporting improvements to streamline the repeat prescribing processes, minimising clinical risk and reducing waste.
Job Responsibilities:
Action non-urgent clinic letters within set protocol
Process appliance prescription requests, ensuring adherence to the CCG formulary and appropriate quantities
Synchronise medications so that all prescriptions are /can be re-issued at once
Edit quantities e.g. for holiday requests, or more permanent changes from 28 to 56 days
Set-up electronic repeat dispensing.
Book medication reviews
Liaise with community pharmacies to resolve queries, within own scope of competence
Action straight-forward CCG scorecard switches and safety alerts
Stock control, drug ordering and FP34 management
Undertake any other duties appropriate to the post as requested
Confidentiality:
- Maintain confidentiality as per the SHS confidentiality policy.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with SHS policies and procedures relating to confidentiality and the protection of person and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the SHS Health and Safety policy.
Equality & Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with SHS procedures and policies and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice or SHS as part of this employment, such training to include:
- Participation in an annual appraisal.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members of issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patient needs.
- Effectively manager own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply SHS policies, standards and guidance.
- Participate in audits where appropriate.
Job description
Job responsibilities
Job Summary:
To support the SHS medicines management team to improve quality of prescribing for patients and handling of medicines within our practices.
The post-holder will follow strict protocols and use their knowledge of pharmaceuticals to make simple changes to patients medication records, and to improve medication processes within GP practices. They will work closely with both the prescription clerk and medicines management technician teams to help patients to get the best from their medicines by supporting improvements to streamline the repeat prescribing processes, minimising clinical risk and reducing waste.
Job Responsibilities:
Action non-urgent clinic letters within set protocol
Process appliance prescription requests, ensuring adherence to the CCG formulary and appropriate quantities
Synchronise medications so that all prescriptions are /can be re-issued at once
Edit quantities e.g. for holiday requests, or more permanent changes from 28 to 56 days
Set-up electronic repeat dispensing.
Book medication reviews
Liaise with community pharmacies to resolve queries, within own scope of competence
Action straight-forward CCG scorecard switches and safety alerts
Stock control, drug ordering and FP34 management
Undertake any other duties appropriate to the post as requested
Confidentiality:
- Maintain confidentiality as per the SHS confidentiality policy.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with SHS policies and procedures relating to confidentiality and the protection of person and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the SHS Health and Safety policy.
Equality & Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with SHS procedures and policies and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice or SHS as part of this employment, such training to include:
- Participation in an annual appraisal.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members of issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patient needs.
- Effectively manager own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply SHS policies, standards and guidance.
- Participate in audits where appropriate.
Person Specification
Personal Qualities
Essential
- Good level of IT skills/typing skills
- Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
- Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
- Strong attention to detail and the ability to transfer accurate information.
- Work well under pressure and meet deadlines
- Ability to prioritise workload
- Ability to adapt and respond to change.
- The ability to use own initiative within clear boundaries, seeking advice when necessary.
- Demonstrate enthusiasm and a strong sense of team spirt.
- Able to promote good working relationships
Desirable
- Computer literate in EMIS clinical system
- Computer literate in Microsoft Word, Outlook and Excel
Special Requirements
Essential
- Flexibility and willingness to support all multidisciplinary teams
- Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
- Ability to motivate others
- Flexible attitude to working patterns
Qualifications
Essential
- GPhC accredited NVQ level 2 pharmacy support staff qualification or equivalent
Experience
Essential
- Experience in either community or hospital pharmacy
Desirable
- Experience within a primary care role
Person Specification
Personal Qualities
Essential
- Good level of IT skills/typing skills
- Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
- Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
- Strong attention to detail and the ability to transfer accurate information.
- Work well under pressure and meet deadlines
- Ability to prioritise workload
- Ability to adapt and respond to change.
- The ability to use own initiative within clear boundaries, seeking advice when necessary.
- Demonstrate enthusiasm and a strong sense of team spirt.
- Able to promote good working relationships
Desirable
- Computer literate in EMIS clinical system
- Computer literate in Microsoft Word, Outlook and Excel
Special Requirements
Essential
- Flexibility and willingness to support all multidisciplinary teams
- Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
- Ability to motivate others
- Flexible attitude to working patterns
Qualifications
Essential
- GPhC accredited NVQ level 2 pharmacy support staff qualification or equivalent
Experience
Essential
- Experience in either community or hospital pharmacy
Desirable
- Experience within a primary care role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
