Pharmacy Counter Assistant

KFM

This job is now closed

Job summary

We are seeking Pharmacy Counter Assistants to contribute to the provision of a patient focused pharmacy service

To contribute to the development and maintenance of effective and efficient working processes in all retail activities

To contribute to the induction training and development of new retail staff To act as a role model for the other retail staff

To contribute to the development of, maintenance of and adherence to retail Standard Operating Procedures.

To encourage good communication between all pharmacy staff by personal example

Provide advice to patients on the use of medicines and on general health and lifestyle matters within own capability

Receive and give out completed prescriptions under the guidance of the Responsible pharmacist, providing feedback on information provided to or requested by patients

To contribute to ensuring that retail products are stored in appropriate conditions

To contribute to ensuring that procedures are in place for the safe disposal of returned medicines from individuals or households and expired pharmacy stock medications.

To contribute to keeping the main information services and/or reference sources readily available and up to date.

To contribute to ensuring the safe and accurate issue of completed and checked dispensed prescriptions to patients

Main duties of the job

To contribute to safe and secure medicines practice in the retail context.

This includes medicines selection, procurement, storage, preparation, sale and supply and patient education.

To contribute to the maintenance and development of the pharmacy quality management system.

To identify and promptly report to the duty Responsible Pharmacist potential problems in the administration of medicines such as medicine interactions, newly prescribed drugs, physical factors that could affect patient safety, compliance etc

To contribute to the purchase, receipt and storage of all retail medicines and products from approved suppliers used by the company to a stock level set by the Procurement Team and Pharmacy Manager

To contribute to regularly review stock held versus demand in order to achieve a balanced stock holding and to identify in particular products with falling demand and/or short shelf life and regularly report on those to the Pharmacy Manager

To ensure that medicines are handled safely and securely in accordance with retail

To ensure all communication by the post-holder (verbally, electronically, by letter etc) with patients, relatives, carers, prescribers, pharmacists, staff, other health care professionals is of a high standard

To attend regular staff meetings providing and obtaining feedback. Participate actively in any professional development activities within the Trust

About us

KFM is a provider of healthcare support services. The purpose of KFM is to partner with and support healthcare providers in providing world class patient care, with all profits and cost savings reinvested in the NHS. KFM provides a fully managed service across all clinical areas which includes providing all required clinical supplies and equipment along with maintenance, training and technical support, endoscopy decontamination, sterile services, renal dialysis support, outpatients pharmacy, radiology IT, transformation and project management. KFM also runs a procurement and contract management service for all departments. KFM is a Limited Liability Partnership owned by Kings College Hospital NHS Foundation Trust with no private sector partners. KFM is a public authority not a private company. KFM has an annual turnover of around £150 million and 300 staff.

Date posted

18 December 2023

Pay scheme

Other

Salary

£26,450 to £27,550 a year

Contract

Permanent

Working pattern

Full-time

Reference number

VPED1C94A4

Job locations

London

SE5 9NY

Job description

Job responsibilities

To contribute to responsibility for the ordering and management of retail medicines and products within the Outpatient Pharmacy working collaboratively together with the other Pharmacy staff under the guidance of the pharmacy manager

To contribute to the identification of potential problems in the administration of medicines such as medicine interactions, newly prescribed drugs, physical factors that could affect patient compliance etc

To contribute to the development and maintenance of a high quality and timely outpatient service for patients.

To contribute to the safe and accurate issue of completed dispensed prescriptions to patients

Provide advice to patients on the use of medicines and on general health and lifestyle matters within own capability, referring to a pharmacist where necessary or in doubt

Receive and give out completed prescriptions under the guidance of the Responsible pharmacist, providing feedback to the pharmacist on information provided or requested by patients

To contribute to ensuring that retail products are stored in appropriate conditions

Skills:

Good listening & communication skills Prioritisation, and the employment of good time management Knows own skill and knowledge limits and when therefore to promptly refer to a pharmacist or manager Can use a Retail till and has basic keyboard skills Employ good interpersonal skills with work colleagues and with customers Deal sensitively with difficult, angry, annoyed patients and/or healthcare colleagues Methodical and accurate approach to practical tasks

Qualifications:GSCE English, Maths and science Grade A to C or equivalent NVQ Pharmacy Services Level 2 or equivalent proven experience Previous experience of working in a Hospital or Community Pharmacy Customer Services

Job description

Job responsibilities

To contribute to the development and maintenance of a high quality and timely outpatient service for patients.

To contribute to the safe and accurate issue of completed dispensed prescriptions to patients

Provide advice to patients on the use of medicines and on general health and lifestyle matters within own capability, referring to a pharmacist where necessary or in doubt

Receive and give out completed prescriptions under the guidance of the Responsible pharmacist, providing feedback to the pharmacist on information provided or requested by patients

To contribute to ensuring that retail products are stored in appropriate conditions

Skills:

Person Specification

General Requirements

Essential

Please refer to job description above

Desirable

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Person Specification

General Requirements

Essential

Please refer to job description above

Desirable

Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.