Clinical Services Manager - Oncology

Job description

Job responsibilities

WHO ARE WE?

• We are Circle Health Group, part of PureHealth.
• We are the number one independent provider of hospital services in the UK, with more than 55 hospitals, 6000 specialists and 2 million patient visits each year and growing.
• We offer high quality, safe, accessible and affordable healthcare.
• We strive to continuously be the most innovative and patient focused healthcare organisation in Europe.
• We are committed to contributing to a sustainable future for healthcare within the UK and beyond.

WHO ARE YOU?

• You make sure that standards of patient care are consistently applied and maintained.
• You maintain and enhance customer service and satisfaction.
• You promote and safeguard the wellbeing and interests of all patients, employees and visitors.

WHAT DO YOU DO?

Clinical Leadership and Patient Care:

• Lead the nursing team to deliver evidence-based, compassionate care that meets the individual needs of patients and supports the health of the wider community.
• Act as a visible clinical leader and role model, working at least one clinical shift per week and providing expert advice and support to staff.
• Ensure that nursing staff consistently identify, plan, implement, and evaluate individualised patient care in line with professional standards and local policies.
• Support the safe and effective delivery of care by promoting best practice, safeguarding standards, and multidisciplinary working.

2. Operational Management and Service Delivery:

• Oversee day-to-day running of clinical services to ensure safe staffing, appropriate skill mix, and efficient patient flow.
• Manage staff rotas, annual leave, and study leave to maintain effective coverage, ensuring compliance with labour management targets and nursing KPIs.
• Support the delivery of strategic and operational plans in collaboration with the senior leadership team.
• Lead on the implementation of service developments and business improvement initiatives to enhance performance and patient experience.

3. Governance, Safety, and Compliance:

• Ensure compliance with all statutory and regulatory requirements (e.g. CQC, HIS, HIW), professional standards (NMC), and Circle Health Group policies.
• Act as the lead for clinical safety, ensuring systems are in place for incident reporting, investigation, PSIRF, and learning from complaints or adverse events.
• Attend and contribute to Clinical Governance meetings, audits, and quality assurance programmes, ensuring clinical pathways are safe, effective, and continuously improved.
• Champion infection prevention and control, health and safety, safeguarding, and data protection throughout clinical areas.

4. Financial and Resource Management:

• Monitor and manage departmental budgets, ensuring cost-effective use of resources and achievement of financial targets.
• Maximise workforce efficiency through effective deployment of staff, use of bank/agency workers, and proactive labour planning.
• Complete weekly utilisation spreadsheets and support preparation of business reviews and budget plans.
• Participate in the development of business cases and service proposals in line with strategic priorities.

5. People Management and Staff Development:

• Provide direct line management to nursing teams, including performance management, recruitment, absence management, and appraisals.
• Support the induction, preceptorship, and development of all new and existing staff, ensuring mandatory training and clinical competencies are up to date.
• Promote a culture of continuous learning and development, creating an environment conducive to staff engagement, mentorship, and progression.
• Deliver and facilitate in-house clinical teaching and support staff in identifying their own learning needs in line with personal development reviews.

6. Stakeholder Engagement and Customer Service:

• Ensure strong, collaborative relationships with consultants, RMOs, patients, and families, acting as a key point of contact for escalated concerns.
• Support a culture of customer service throughout nursing services, using patient feedback, satisfaction scores, and complaint trends to drive improvements.
• Represent nursing services within multidisciplinary and business planning meetings, supporting communication across departments and external partners.

7. Strategic Development and Continuous Improvement:

• Contribute to the development of strategic direction and service frameworks for nursing across the hospital and wider Circle Health Group.
• Support innovation in clinical practice, ensuring services are evidence-based, patient focused, and aligned with best practice guidelines.
• Promote the involvement of patients and carers in service evaluation and improvement.
• Lead initiatives that foster a culture of honesty, quality, and safety, underpinned by collaboration and professional accountability.

Person Specification

Qualifications

Essential

• Registered Nurse (Adult) with valid NMC registration.
• Haematology/Oncology Experience including level 6/7 qualification in Haematology/Oncology
• Level 6/7 qualification in the administration of Systemic Anti Cancer Therapy (SACT)
• Proven leadership experience in a senior nursing or clinical management role within Haematology/Oncology.
• Strong understanding of clinical governance, patient safety, and health policy frameworks.
• Demonstrated ability to lead teams, manage performance, and coordinate services in a dynamic clinical setting.
• Excellent interpersonal, communication, and problem-solving skills.
• Sound knowledge of financial planning, budget management, and resource optimisation.
• Ability to analyse data, respond to risks, and support service transformation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Circle Health Group

Address

Clementine Churchill Hospital

Sudbury Hill

Harrow

Middlesex

HA1 3RX

Employer's website

https://www.circlehealth.co.uk/ (Opens in a new tab)