Clinical Services Manager - Pharmacy - JR110409

Job description

Job responsibilities

WHO ARE WE?

We are Circle Health Group.

We are the number one independent provider of hospital services in this country, with more than 50 hospitals, 6000 specialists and 2 million patient visits each year.

We offer high quality, safe, accessible and affordable healthcare.

We want to be the most innovative and patient focused healthcare organisation.

WHO ARE YOU?

You make sure that standards of patient care are consistently applied and maintained.

You maintain and enhance customer service and satisfaction.

You promote and safeguard the wellbeing and interests of all patients, employees and visitors.

WHAT DO YOU DO?

Leadership and Operational Management

Provide day-to-day leadership and strategic direction for the pharmacy department, ensuring high-quality service delivery.

Manage pharmacy staff, including pharmacists, technicians, and support workers, ensuring effective rota coverage and workforce planning.

Oversee departmental performance against agreed KPIs, quality standards, and regulatory requirements.

Clinical Governance and Medicines Safety

Ensure full compliance with relevant legislation (e.g. GPhC, MHRA, CQC) and national guidance relating to medicines management.

Lead on the development, implementation, and review of policies and SOPs for safe handling, prescribing, dispensing, and storage of medicines.

Monitor and report medication incidents, lead root cause analysis (RCA) where necessary, and drive continuous improvement initiatives.

Pharmacy Services and Medicines Optimisation

Oversee the delivery of a comprehensive clinical pharmacy service across inpatient, outpatient, and theatre areas.

Promote evidence-based, cost-effective prescribing through collaboration with prescribers and regular formulary review.

Support the implementation of electronic prescribing systems and digital medicines optimisation tools.

Team Development and Education

Lead on recruitment, training, supervision, and performance management of the pharmacy team.

Provide mentorship and development opportunities for team members, including support with professional registration and revalidation.

Promote a culture of learning, development, and clinical excellence.

Collaborative Working and Communication

Build strong relationships with consultants, nurses, and other healthcare professionals to ensure medicines are used safely and effectively.

Represent pharmacy in governance meetings, multidisciplinary forums, and business planning activities.

Act as the main point of contact for external regulators, inspectors, and pharmacy service providers.

Financial and Resource Management

Manage the pharmacy budget, ensuring appropriate procurement and cost control of medicines and consumables.

Review usage trends and stock levels, identifying opportunities for savings and efficiencies.

Ensure effective use of resources and systems to support operational and financial targets.

WHAT DO YOU HAVE?

Essential:

GPhC-registered Pharmacist with substantial post-registration experience.

Demonstrable experience in clinical pharmacy and leadership within a hospital setting.

Excellent knowledge of medicines legislation, governance frameworks, and clinical standards.

Knowledge of General Pharmaceutical Council Codes of Professional Conduct, Ethics and Performance and their implications for practice.

Knowledge of the Care Standards Act and Care and Quality Commission Requirements.

Strong leadership, communication, and team management skills.

Ability to lead audits, investigations, and quality improvement projects.

Desirable:

Postgraduate qualification in clinical pharmacy, healthcare management, or leadership.

Familiarity with electronic prescribing and medicines administration (EPMA) systems.

Understanding of NHS and private sector funding, formulary management, and procurement processes.

WHAT SORT OF PERSON ARE YOU?

You are a great communicator with different people at different levels.

You are an excellent judge and decision maker.

You are a highly effective problem solver.

You are proactive and driven to succeed.

You are punctual, committed and reliable.

You are flexible and adaptable.

WHAT ELSE?

This is intended as an outline of the general areas of activity. This is not exhaustive and may change due to future changes and developments.

You have to maintain your knowledge and conduct your duties responsibly with the guidance of the Health & Safety at Work Act.

You treat all patient information as confidential and would only breach confidence if you felt that a patient or member of staff was at risk of harm.

Health & Safety / Confidentiality

You must maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for staff, visitors and contractors.

In the course of their duties employees will have access to confidential material about patients, members of staff and Circle Health Group. On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and/or treatment of the patient. Similarly, no information of a personal or confidential nature concerning individual members of staff should be divulged to anyone without the proper authority. Failure to observe these rules will be regarded as serious misconduct, which could result in disciplinary action being taken including dismissal.

This job description is intended as an outline of the general areas of activity. This job description is not an exhaustive document and may be subject to alteration in the light of future changes and developments.

Opportunities with Circle Health Group

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work stylesand more.

Were passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

Person Specification

Qualifications

Essential

• GPhC-registered Pharmacist with substantial post-registration experience.

Desirable

• Leadership or Management certificate

Experience

Essential

• Demonstrable experience in clinical pharmacy and leadership within a hospital setting.
• Excellent knowledge of medicines legislation, governance frameworks, and clinical standards.
• Knowledge of General Pharmaceutical Council Codes of Professional Conduct, Ethics and Performance and their implications for practice.
• Knowledge of the Care Standards Act and Care and Quality Commission Requirements.
• Strong leadership, communication, and team management skills.
• Ability to lead audits, investigations, and quality improvement projects.

Desirable

• Hospital experience is preferable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Circle Health Group

Address

The Bath Clinic

Claverton Down Road

Combe Down

Bath

BA2 7BR

Employer's website

https://www.circlehealth.co.uk/ (Opens in a new tab)