Job responsibilities
About this role:
The purpose of the Clinical Lead role is to clinically support the department to promote and ensure excellent patient care, The
Clinical Lead takes responsibility to lead the department under the direction of the Director of Clinical Services (DOCS) (small &
medium hospitals) or Clinical Services Manager(CSM) (large & flagship hospitals). Responsible for the deployment, supervision
and mentoring of staff within the clinical area supporting the hospital management team in providing clinical leadership.
Responsibilities:
Lead the team to deliver care that helps improve the health of the patient and wider community.
Lead the team in demonstrating compassion through effective relationships based on empathy, respect and dignity.
Develop own competence to deliver effective care and treatments through improving clinical/technical knowledge / skill, and
expertise.
Communicate appropriately with others involved in the care of the patient.
Act as an advocate for safeguarding patients; demonstrate courage to speak up when there are concerns about care.
Demonstrate commitment to improving care and the patient experience.
To provide guidance, instruction, direction and leadership to the department.
Ensure that the highest standards of clinical quality management are maintained to promote and safeguard the wellbeing
and interests of patients, employees and visitors.
To provide a high standard of individualised essential patient care to ensure an efficient and courteous service is provided for
the patients.
Ensure compliance to appropriate regulatory requirements and policy by building a work culture that adheres to best practice
guidelines.
Provide technical/specialist assistance requiring a high degree of dexterity, precision, accuracy and prolonged concentration to
patients and medical staff.
Responsibility for the daily management and daily running of the department, with support from the DOCS/CSM, ensuring
safe provision of staffing that meets activity by workforce planning, monthly rostering and daily review.
Manage duty rota/annual leave and study leave, ensuring that at all times there is adequate clinical staff cover for area of
responsibility and appropriate skill mix and appropriate competency required.
Responsible for reporting mandatory outcome occurrences to regulators (CQC, HIW, HIS).
Participate actively as a member of the Hospital Resuscitation Team.
Attend and participate in unit meetings.
Provide a supportive environment for junior team members and mentor and participate in their training and development.
Assist in the provision of a unit environment conducive to learning and participate in mentorship of students.
To deal with any verbal or written complaints in a timely manner, taking action as required addressing any deficiencies
highlighted and escalate as required.
To manage 3rd party service providers where appropriate.
To take an active role in supporting the implementation of national initiatives locally, providing feedback and information
proactively or as requested.
Maintenance of professional, cost-effective service including financial management and business planning.
To maintain written records and legal documents to required levels and accepted practice.
Working alongside the DOCS/CSM to ensure within the department staff identify, plan, implement and evaluate the
care/service, ensuring efficient service is maintained.
Supervise the professional work of nursing staff within the department allocating work effectively considering skill mix,
competency and development of staff whilst considering patients requirements.
Act as a positive role model to colleagues.
Commitment to ensuring quality services are delivered to both internal & external stakeholders through continuous
improvement activities.
Compliance with Circle Health Group Policies and Procedures relevant to this role, ensuring you are fully aware of your
responsibilities within these policies.
Demonstrate awareness of regulatory requirements, taking appropriate action to ensure these requirements are
implemented and adhered to.
Ensure compliance with all Infection Prevention and Control policies and procedures understanding your role in the
prevention of infection in patients and staff.
To be aware of your responsibilities in relation to safeguarding children and vulnerable adults. To ensure you are aware of
your responsibilities, supporting policies and undertake the appropriate level of training for your role.
Participate in hospital cover / clinical manager on-call rotas including week nights and weekend shifts.
To deputise for the line manager in their absence as appropriate.
Undertaking specific role related competencies and learning, ensuring 100% compliance of all relevant mandatory training
within Learning Space timescales.
Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and
Safety for patients, relatives, visitors, hospital staff and contractors.
Governance
Maintain professional standards in accordance with NMC code of professional conduct and Standards of Practice.
Ensure compliance with standards in respect of all legislative requirements (including but not limited to CQC/HIS/HIW,
SHE, DSE, Fire, COSHH, BLS, Manual Handling, Safeguarding Children, Information Security, and Infection Control).
Undertake departmental risk assessments, maintain plans for minimising incidents, and report appropriately. Responsible
for undertaking Root Cause Analysis RCA to identify issues, causes and subsequent remedial actions.
To ensure completion and compliance with clinical and commercial audit cycle including but not limited to the
requirements of internal audit and the departments controlled Risk Self-Assessment.
Manage complaints and take corrective actions as appropriate, supporting the DOCS/CSM with any investigations needed
relating to complaints.
Maximise Efficiency and Business Growth
Manage an effective staff resource plan to provide cost effective labour, covering staff skills ratios, use of Bank and agency
workers, and external recruitment.
Support departmental/ hospital marketing activities and participate in promotional activities as appropriate e.g. lectures,
presentations, clinical trials.
Customer
Instil a culture of customer service throughout the department. Monitor effectiveness / success via patient satisfaction
indicators and complaints, and take action to deliver improvements where necessary.
Maintain relationships with local GPs and patient services.
Team Effectiveness
Build and maintain positive working relationships with consultants.
Ensure strong levels of staff engagement, providing visible leadership and direction.
Manage direct reports effectively, delegating appropriately and holding them accountable for the delivery of specific
objectives and targets.
Build a pipeline of talent that will sustain the performance of nursing services in the future.
Work closely with other members of the hospital management team to deliver the successful implementation of key
initiatives within the hospital.
Provide support to other managers in the hospital as appropriate, to help deliver the hospital clinical, commercial and
operational targets.
Clinical supervision and training to develop a highlight skilled professional team with the relevant clinical skills at all levels.
Ensure that the requisite mandatory training courses are completed within the required timescales.
Leadership and People Management
Daily visible leadership and management of the department by managing direct reports in line with HR Policies and Procedures
at all times, including performance management, and bi-annual appraisals recruitment and absence management, health and
safety.
To ensure within the department staff identify, plan, implement and evaluate the care/service, ensuring efficient service is
maintained.
To contribute to the development of a dynamic departmental business plan which supports the hospital and corporate strategy,
which is integral to departmental and inter departmental service delivery.
To review departmental accounts each month with the DOCS/CSM, understand why variances have occurred and develop an
action plan to improve where necessary.
To assist with the successful management to department budget and achievement set EBITDA directly under direction of
DOCS/CSM.
Achievement of set objectives as outlined by Director of Clinical Services and support achievement of corporate objectives.
Clear direction and leadership on professional and clinical matters with regard to personal conduct and practice standards whilst
role modelling Circle Health Group behaviours and customer care standards consistently.
Ensure supplies and equipment are ordered / maintained and used efficiently to eliminate wasteful practices and unnecessary
expense with correct charging of same.
Ensuring 100% compliance of staff competence and relevant mandatory training within Learning Space timescales, for your
direct reports.