Therapy Care Coordinator

Job description

Job responsibilities

JOB RESPONSIBILITIES:

To act as the central point of contact for practices, patients and their families.

To coordinate and schedule appointments to ensure timely comprehensive care, after referrals have been triaged by the Occupational Therapist.

To conduct basic assessments in the persons, own home, care home or clinic setting under the supervision and guidance of the Occupational Therapist, including gathering medical history, evaluating functional abilities and identifying follow up/further assessment from the Occupational Therapist if required.

Assist the Occupational Therapist in ordering and managing equipment and resources as necessary.

Ensure the proper management of patient records, ensuring all progress notes, treatment plans, discharge summaries and any correspondence are documented accurately and in a timely manner, filed appropriately, maintaining confidentiality and privacy of patient information.

Have a good working knowledge of all practice specific IT systems and general IT systems (Word, Excel, System one etc.)

Facilitate effective communication and collaboration among the healthcare teams, including physicians, nurses, and other allied health professionals. Share relevant information and updates to ensure coordinated and comprehensive patient care throughout all of the GP Surgeries.

Provide education and support to patients, families and caregivers regarding occupational therapy services, treatment and intervention options, and community resources. Offer guidance on home exercise programmes and adaptive equipment to promote independence and enhance patient safety and outcomes.

Ensure that identified patients receive the right level of help at the right time and help them to experience a joined-up service by liaising with relevant organisations.

Deal with general enquiries made by telephone or in writing and ensure that all patients are always treated with dignity, respect and consideration.

Make onward referrals to PCN services such as social prescribing. Ensure good working relationships with these services are formed.

Attend relevant training, conferences, workshops, and continuing education programmes to expand and develop knowledge.

To contribute to improvements in service delivery.

To participate in the organisation and coordination of proactive educational/wellbeing events across the geographical area covered by the GP Practices.

To carry out basic administrative tasks to support the efficient and effective delivery of the OT service.

To attend meetings and complete minute taking at James Street Family GP Practice when required.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies. Practice Values and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development

The post holder will participate in any training and development programme implemented by the Practice as part of this employment, to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Ensure own compliance with mandatory training, revalidation requirements and lifelong learning by maintaining a professional portfolio and demonstrate that practice is up to date and evidence based.

Quality

The post holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post holder will:

Apply PCN policies, standards and protocols.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

This list is representative not exhaustive.

Person Specification

Qualifications

Essential

• Educated to NVQ 3 level or equivalent in a relevant healthcare subject with significant equivalent previous proven experience.
• Good numeracy and literacy skills ideally GSCE grade C or above or equivalent.

Desirable

• IT qualification

Experience

Essential

• An understanding of Occupational Therapy
• Demonstrable experience in dealing with people, and sensitive and confidential information.
• Understanding of Confidentiality and Data Protection

Desirable

• NHS experience (preferably in primary care) or Social Care experience.
• Knowledge of NHS structures, primary care contractual and commissioning processes.
• An understanding of Occupational Therapy services and pathways in the local area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lincolnshire And District Medical Services (LADMS)

Address

Office 7

Fairfield Enterprise Centre

Fairfield Industrial Estate

Louth, Lincolnshire

LN11 0LS

Employer's website

http://www.ladms.co.uk/ (Opens in a new tab)