Receptionist

Job description

Job responsibilities

Main Job Responsibilities:

Note: This job description will be subject to individual performance reviews and may be modified from time to time.

Reception Duties:

• Support in answering requests via email and our website.
• Liaise with patients to book and manage all appointment bookings and send text message regarding WIC appointment for respiratory clinic and telephone consultation
• Direct patient queries to the appropriate service/ clinician.
• Liaise with all other GP practices regarding their patients to ensure that patients receive appropriate continuation of care.
• Frank mail and ensure it is with reception for 16:00 collection
• Maintain an efficient clinic appointment and ledger system. Prioritise appointments according to prevalence and urgency.
• Receive patients and visitors, directing them as necessary.
• Register new patients within systems at the point of presentation and ensure accurate data records and kept up to date.
• Assist patients in the completion of relevant NHS forms and provide advice where appropriate.
• Update noticeboards, leaflets and other literature as per the request of the Service Manager or Clinical Management team.
• Action/resolve all enquiries, referring to the appropriate member of staff.
• Inform/ advise patients of charges for private services accept payment and issue receipts.
• Action requests for taxi/ambulance transportation
• Inform the clinical member triaging of patients waiting at the door to ensure patients are assessed within a timely manner
• Ensuring that data and reports are created and captured to enable service review and development.
• Ensure that clinical equipment and PPE levels are maintained.
• Work in partnership with the NNUH staff to ensure that the patient is streamlined to the correct service within the NNUH environment.

Management of Medical Records:

Print electronic summaries of patients records and send these home practices as appropriate.

Management of Building Systems:

Ensure all consultation rooms are unlocked and make preparations to receive patients.

Ensure all waiting and public areas are clean and tidy

Ensure all toilet areas are clean and sign in cleaning bord.

Report any health and safety concerns to the health and safety officer.

Operation of Telephone Systems:

Receive and make calls as required.

Divert calls as appropriate and liaise with clinical team in relation to the patients care.

Make calls following Clinician requests

Book patients in the WICs Telephone appointment system and liaise with team leader and duty doctor when this has reached capacity. Administration:

Organisation and administration of clinics within the WIC

. Assist the Senior receptionist to train new members of staff in all aspects of reception duties.

In the short-term absence of the Manager, assist staff and GPs in general queries relating to reception, for example, appointment queries, use of the computer etc.

Other:

Ensure security of data and information in accordance with the Data Protection Act and OneNorwich Practices policies and procedures.

Support the equality, diversity and inclusion rights of patients, carers and colleagues to include:

Acting in a manner that recognises the importance of peoples rights, interpreting them in a way that is consistent with the practices procedures, policies and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual: is non- judgmental and respects their circumstances, feelings, priorities and rights.

Participate in the practices staff appraisal system.

Undertake any other duties that are considered to be appropriate to the post. Note: The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.

Person Specification

Experience

Essential

• Experience working in a busy Reception environment.
• IT skills
• Experience in delivering exceptional patient focused care

Desirable

• SystmOne experience
• Experience in primary care setting

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

3rd Floor, Reed House

Peachman Way Broadland Business Park

Norwich

NR7 0WF

Employer's website

https://www.nnpc.info (Opens in a new tab)