GP Front Door Receptionist at Norfolk & Norwich University Hospital

Job summary

North Norfolk Primary Care Ltd (NNPC) is a GP Provider Organisation (GPPO) providing clinical services in North Norfolk. Our shareholders are an alliance of GP Practices in North Norfolk. The organisations aim is to sustain the delivery of primary care at scale, while supporting workforce development and improving access to primary care for patients in North Norfolk.

The GP Front Door Service launched as a response to heightened demand at the Emergency Department (ED)

The service operates much like a branch GP practice would with the ability to see patients from a wider number of practices. Since inception the service has expanded to operating 12 hours a day, 7 days a week and is currently operating with two clinicians and one receptionist per day. The service can see patients that are registered at GP practices across the UK.

Main duties of the job

Main duties and responsibilities:

The Reception role will coordinate patient attendances, meeting and greeting on arrival to the Service and booking patients into the appointment slots. Responsibilities include:

• Always represent the service in a professional manner.
• Registering patients on to the I.T clinical system and booking appointments.
• Direct patients to their appointment where necessary.
• Good knowledge of the SystmOne clinical system (or other similar systems)
• To work in accordance with written protocols
• Registering patients onto the clinical system and booking them into appointment slots
• Generating reports from the clinical system when required
• Ensuring daily administration tasks are completed promptly and recorded effectively.

Please refer to Job Description for detailed breakdown of role

About us

NNPC is a leading force in healthcare innovation and delivery, making our system better by working with and on behalf of primary care and our healthcare partners.

Our values have been built on a culture of trust and recognition that Primary Care is changing and needs to change to deliver a service appropriate to address the needs of the local population.

We are always looking for enthusiastic, innovative and dedicated individuals to help shape our organisation and the way we provide services to our local and wider community.