PCN Care Coordinator

Job description

Job responsibilities

Key Responsibilities:

The Care Coordinator responsibilities include but are not limited to the following:

• To work with the GPs and other primary care professionals to identify and manage a caseload of patients.
• Identify, whererequired and as appropriate,patient who need to be referredback to other health professionals within the PCN.
• Providecoordination and navigation for people and theircarersacross health and care services, working closely with social prescribing link workers, health wellbeing coaches and other primary care professionals
• To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice.
• To help people to manage their needs through answering queries, making, and managing appointmentsand ensuring that people have good quality written or verbal information to help them make choices about their care.
• Supporting the smooth operation of patient care pathways by utilising AI technology to streamline coding, workflow management, and communication processes. This role involves managing and processing patient letters, updating clinical systems accurately, and ensuring timely follow-up actions.
• Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.
• Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to shared decision-making conversations.
• Provide the interface between primary care and other services, helping patients with the transition between services.
• Ensures awareness of statutory and local clinical protection procedures, including systems of referral.
• Attend and participate in any practice meetings when required
• Any other delegated duties appropriate to the post

Core competencies

Special Requirements of the Post:

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• A commitment to maintain a high professional standard of care and keep up to date with all aspects of care relevant to the post
• A commitment to ensure all Health and Safety requirements and Infection control measures are met and to report any problems to the practice manager
• A commitment to the effective use of practice and NHS resources
• An awareness of own limitations and experience
• To have a written professional development plan
• Cooperate with annual appraisal meetings

Person Specification

Skills and Abilities

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Excellent interpersonal, influencing and negotiation skills organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
• Ability to work under pressure and to meet deadlines
• Good IT skills
• Ability to maintain confidentiality
• Ability to use own initiative, discretion and sensitivity

Desirable

• Full driving licence

Experience

Essential

• An appreciation of the nature of GPs and general practice. An appreciation of the nature of primary care prescribing.
• Experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice
• An appreciation of the new NHS landscape including the relationship between individual providers, PCNs and commissioners

Desirable

• Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field.
• Understanding of the implications of national priorities for the team and service
• Understanding of the mentorship process

Qualifications

Essential

• High level of verbal, written and numerical literacy
• Self-development through continuous professional development activity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Millwood Surgery

Mill Lane

Bradwell

Great Yarmouth

Norfolk

NR31 8HS

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)