Job responsibilities
Job Purpose:
An exciting opportunity has arisen
to join Norfolk Primary Care, working as a Pharmacy Technician across a Primary
Care Network in Norwich.
As a pharmacy technician you will
work alongside our Clinical Pharmacists as a key member of the GP practice
teams, contributing to prescribing of the highest quality, safety and value,
supporting medicines optimisation and prescribing processes.
You will provide support to our GPs, Pharmacists, other
clinical staff and reception teams, co-ordinating discharge summaries and
medication reviews, playing a central role in repeat prescribing processes,
liaising with our patients, carers, hospital and community pharmacies,
responding to medication queries and updating medical records
Key
Responsibilities:
To be part of the East Norwich Primary Care Network,
Hellesdon Medical Practice (PCN), working as a key member within the GP
practice teams, contributing to prescribing of the highest quality, safety and
value and supporting medicines optimisation.
Reporting to a Clinical Pharmacist, the post holder will
provide support to the GPs, Pharmacists, Dispensers, other clinical staff and
reception teams to co-ordinate discharge summaries, medication reviews and
ensure the safe prescribing of medication. The post holder will support the
development of a safe, cost effective, efficient practice repeat prescribing
system through reviewing, improving and implementing medicines management
processes.
Your core role in the GP practices will cover
responsibilities in clinical, and technical and administrative areas.
Clinical:
Undertaking patient facing and patient supporting roles
to ensure effective medicines use, through shared decision-making conversations
with patients.
Carrying out medicines optimisation tasks including
effective medicine administration (e.g. checking inhaler technique), supporting
medication reviews and medicines reconciliation. Where required, utilise
consultation skills to work in partnership with patients to ensure they use
their medicines effectively.
As determined by the PCN practices, supporting
medication reviews and medicines reconciliation for new care home patients and
synchronising medicines for patient transfers between care settings, linking
with local community pharmacists, and referring to the pharmacist for
structured medication reviews.
Providing specialist expertise, where competent, to
address both the public health and social care needs of patients, including
lifestyle advice, service information, and help in tackling local health
inequalities.
Taking a central role in the clinical aspects of shared
care protocols and liaising with specialist pharmacists for more complex
patients.
Supporting initiatives for antimicrobial stewardship to
reduce inappropriate antibiotic prescribing.
Support the Clinical Pharmacist in SMRs i.e. organise
necessary monitoring test prior to SMR
Manage shared care protocols and liaise with Clinical
Pharmacists for more complex patients
Technical and Administrative:
Working with the GP practice multi-disciplinary team to
ensure efficient medicines optimisation, including implementing efficient
ordering and return processes and reducing wastage.
Providing training and support on the legal, safe and
secure handling of medicines, including the implementation of the Electronic
Prescription Service (EPS) and electronic Repeat Dispensing (eRD)
Developing relationships with other pharmacy
technicians, pharmacists and members of the multi-disciplinary team to support
integration of the pharmacy team across health and social care including
primary care, community pharmacy, secondary care and mental health.
Supervising practice reception teams in sorting and
streaming general prescription requests, so as to allow GPs and clinical
pharmacists to review the more clinically complex requests.
The role will also require pharmacy technicians to support
the implementation of national prescribing policies and guidance within GP
practices, care homes and other primary care settings. This will be achieved
through undertaking clinical audits (e.g. use of antibiotics), supporting
quality improvement measures and contributing to the Quality and Outcomes
Framework and enhanced services. In addition, pharmacy technicians will assist
in the delivery of medicines optimisation incentive schemes (e.g. medicines
switches) and patient safety audits.
Training requirements
Pharmacy technicians are registered healthcare
professionals, who have been undertaking clinical and technical roles in
hospitals, community and primary care. Their initial 2-year training is
mandated by the General Pharmaceutical Council (GPhC), which specifies criteria
to register as a pharmacy technician and this covers the education, training
and experience requirements.
The role may require travel between GP practice sites within
the PCN area.
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NPC Generic Job Description areas:
Communication
Utilise and demonstrate sensitive communication
styles, to ensure patients are fully informed and consent to treatment
Communicate effectively with patients and
carers, recognising the need for alternative methods of communication to
overcome different levels of understanding, cultural background and preferred
ways of communicating
Anticipate barriers to communication and take
action to improve communication
Maintain effective communication within the
organisational environment and with external stakeholders
Act as an advocate for patients and colleagues
Ensure awareness of sources of support and
guidance (eg PALS) and provide information in an acceptable format to all
patients, recognising any difficulties and referring where appropriate
Delivering a quality service
Prioritise,
organise and manage own workload in a manner that maintains and promotes
quality
Participate in
quality assurance and safety processes across the organisation and its
activities
Participate in
shared learning across NPC and the wider organisational environment
Use a
structured framework (e.g. root-cause analysis) to manage, review and identify
learning from patient complaints, clinical incidents and near-miss events
Assess the
impact of policy implementation on care delivery
Understand and
apply legal issues that support the identification of vulnerable and abused
children and adults, and be aware of statutory child/vulnerable patients health
procedures and local guidanceLeadership personal and people
development
Take responsibility for own learning and performance including participating in
coaching/supervision and acting as a positive role mode
Support staff development in order to maximise potential
Actively promote the workplace as a learning
environment, encouraging everyone to learn from each other and from external
good practice
Encourage others to make realistic
self-assessment of their application of knowledge and skills, challenging any
complacency or actions that are not in the interest of the public and/or users
of services
Critically evaluate and review innovations and
developments that are relevant to the area of work
Enlist support and influence stakeholders and
decision-makers in order to bring about new developments in the provision of services
Contribute to planning and implementing changes
within the area of care and responsibility
Contribute to the development of local
guidelines, protocols and standards
Team working
Understand own
role and scope and identify how this may develop over time
Work as an
effective and responsible team member, supporting others and exploring the
mechanisms to develop new ways of working
Delegate
clearly and appropriately, adopting the principles of safe practice and
assessment of competence
Create clear
referral mechanisms to meet patient need
Prioritise own
workload and ensure effective time-management strategies are embedded within
the culture of the team
Work
effectively with others to clearly define values, direction and policies
impacting upon care delivery
Discuss,
highlight and work with the team to create opportunities to improve patient care
Manage and lead
on the delivery of specifically identified services or projects as agreed with
the practice management team
Agree plans and
outcomes by which to measure successManagement of risk
Manage and assess risk within the areas of
responsibility, ensuring adequate measures are in place to protect staff and patients
Monitor work areas and practices to ensure they
are safe and free from hazards and conform to health, safety and security
legislation, policies, procedures and guidelines
Ensure appropriate supervision of safe storage,
rotation and disposal of vaccines and drugs.
Participate in mandatory and statutory training requirements
Apply infection-control measures within the
practice according to local and national guidelines
Interpret national strategies and policies into
local implementation strategies that are aligned to the values and culture of
general practice
Use technology and appropriate software as an
aid to management in planning, implementation and monitoring of care,
presenting and communicating information
Review and process data using accurate Read
codes in order to ensure easy and accurate information retrieval for monitoring
and audit processes
Manage information searches using the internet
and local library databases
Monitor and confirm that the nursing team are
receiving and processing data and information in an agreed format
Collate, analyse and present clinical data and
information to the team
Learning and development
Undertake mentorship for team members
Disseminate learning and information gained to
other team members in order to share good practice and inform others about
current and future developments (eg courses and conferences)
Assess own learning needs and undertake learning
as appropriate
Provide an educational role to patients, carers,
families and colleagues in an environment that facilitates learning
