Job responsibilities
Job Purpose: To
provide clinical care to registered and unregistered patients attending Norfolk
Primary Care Walk-In Centre.
Key
Responsibilities:
To
work as an autonomous clinical practitioner, using care and case management
assessment, clinical examination, and diagnostic skills to deliver high-quality
holistic care and treatment.
To
prescribe efficiently from the extended nurses formulary.
To assist in the coordination of
Norfolk Primary Care (NPC) Walk-In Service daily.
Core
competencies:
Special
Requirements of the Post
Main Clinical Responsibilities:
To undertake a comprehensive holistic
assessment, liaising and referring to other agencies and professionals as
necessary.
To use clinical examination and diagnostic
skills, initiate investigation, prescribe care and treatment as appropriate.
To facilitate and/or provide health promotion
and education.
To work collaboratively with other health
professionals and agencies.
To develop and maintain advanced nursing skills.
To prescribe effectively from the non-medical
nurse prescribers formulary in line with local and national prescribing
formularies.
Education and Development:
To support peer review and reflective practice.
To formally and informally disseminate knowledge
and skills to other staff.
To proactively develop practice across
boundaries.
To undertake and participate in clinical
supervision.
To identify personal and professional
development needs and implement action plans to meet those needs.
To participate in agreed in-service training
programmes.
To contribute to identifying own training needs
and those of nurses working at the Centre.
To attend mandatory training annually.
Research/Audit:
To support evaluation, research, and clinical
audit at the Centre as appropriate.
To identify, apply and disseminate research
findings related to advanced nursing practice.
To support the understanding and utilisation of
evidence-based practice.
To provide quality service using the audit
process to evaluate the service being provided, implementing action plans and
change of practice as necessary.
To be involved in the process of clinical
governance.
Management:
To oversee the day-to-day functions of the
Walk-In team.
To support the Nurse Manager and Practice
Manager, undertaking specific areas of work as requested.
To ensure quality targets are met or exceeded.
To ensure continuity of service.
To actively market and promote the Centre.
To assist in ensuring all staff are familiar
with medical emergency procedures.
To assist in the training of clinical staff
employed at the Centre.
To assist in recording complaints, incidents,
and accidents involving patients, visitors, and staff.
Professional:
To ensure all practice is in accordance with the
NMC Code of Professional Conduct, Scope of Professional Practice, Standards in
the Administration of Medicines, and Standards of Record Keeping.
To maintain and develop advanced clinical
skills.
To identify areas of unsafe practice and areas
of concern, initiating prompt and appropriate action.
To respect the confidentiality of all matters
learned as a result of employment in the NHS, including matters relating to
other members of staff and the public/patients.
To have a working knowledge of NPC policies and
procedures.
To attend meetings as required.
Quality:
The post-holder will strive to
maintain quality within the Centre, and will:
Alert other team members to issues of quality
and risk.
Assess own performance and take accountability
for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance.
Work effectively with individuals in other
agencies to meet patients needs.
Effectively manage own time, workload and
resources in line with Health Centre Policy.
Note:
The responsibilities of
this role will normally include all duties described in this job description
and any additional or different duties, which the employer may require from
time to time.
_______________________________________________________________________
NPC Generic Job Description areas:
Communication
Utilise and demonstrate sensitive communication
styles, to ensure patients are fully informed and consent to treatment
Communicate effectively with patients and
carers, recognising the need for alternative methods of communication to
overcome different levels of understanding, cultural background and preferred
ways of communicating.
Anticipate barriers to communication and take
action to improve communication
Maintain effective communication within the
organisational environment and with external stakeholders
Act as an advocate for patients and colleagues
Ensure awareness of sources of support and
guidance (eg PALS) and provide information in an acceptable format to all
patients, recognising any difficulties and referring where appropriate
Delivering a quality service
Prioritise,
organise and manage own workload in a manner that maintains and promotes
quality
Participate in
quality assurance and safety processes across the organisation and its
activities
Participate in
shared learning across NNPC and the wider organisational environment
Use a
structured framework (e.g. root-cause analysis) to manage, review and identify
learning from patient complaints, clinical incidents and near-miss events
Assess the
impact of policy implementation on care delivery
Understand and
apply legal issues that support the identification of vulnerable and abused
children and adults, and be aware of statutory child/vulnerable patients health
procedures and local guidanceLeadership personal and people
development
Take responsibility for own learning and performance including participating in
coaching/supervision and acting as a positive role mode
Support staff development in order to maximise potential
Actively promote the workplace as a learning environment,
encouraging everyone to learn from each other and from external good practice
Encourage others to make realistic
self-assessment of their application of knowledge and skills, challenging any
complacency or actions that are not in the interest of the public and/or users
of services
Critically evaluate and review innovations and
developments that are relevant to the area of work
Enlist support and influence stakeholders and
decision-makers in order to bring about new developments in the provision of services
Contribute to planning and implementing changes
within the area of care and responsibility
Contribute to the development of local
guidelines, protocols and standards
Team working
Understand own
role and scope and identify how this may develop over time
Work as an
effective and responsible team member, supporting others and exploring the
mechanisms to develop new ways of working
Delegate
clearly and appropriately, adopting the principles of safe practice and
assessment of competence
Create clear
referral mechanisms to meet patient need
Prioritise own
workload and ensure effective time-management strategies are embedded within
the culture of the team
Work
effectively with others to clearly define values, direction and policies
impacting upon care delivery
Discuss,
highlight and work with the team to create opportunities to improve patient care
Manage and lead
on the delivery of specifically identified services or projects as agreed with
the practice management team
Agree plans and
outcomes by which to measure successManagement of risk
Manage and assess risk within the areas of
responsibility, ensuring adequate measures are in place to protect staff and patients
Monitor work areas and practices to ensure they
are safe and free from hazards and conform to health, safety and security
legislation, policies, procedures and guidelines
Ensure appropriate supervision of safe storage,
rotation and disposal of vaccines and drugs.
Participate in mandatory and statutory training requirements
Apply infection-control measures within the
practice according to local and national guidelines
Interpret national strategies and policies into
local implementation strategies that are aligned to the values and culture of
general practice
Managing information
Use technology and appropriate software as an
aid to management in planning, implementation and monitoring of care,
presenting and communicating information
Review and process data using accurate Read
codes in order to ensure easy and accurate information retrieval for monitoring
and audit processes
Manage information searches using the internet
and local library databases
Monitor and confirm that the nursing team are
receiving and processing data and information in an agreed format
Collate, analyse and present clinical data and
information to the team
Learning and development
Undertake mentorship for team members
Disseminate learning and information gained to
other team members in order to share good practice and inform others about
current and future developments (eg courses and conferences)
Assess own learning needs and undertake learning
as appropriate
Provide an educational role to patients, carers,
families and colleagues in an environment that facilitates learning
Equality and diversity
Identify patterns of discrimination and take
action to overcome this and promote diversity and equality of opportunity
Enable others to promote equality and diversity
in a non-discriminatory culture
Support people who need assistance in exercising
their rights
Monitor and evaluate adherence to local
chaperoning policies
Act as a role model in the observance of
equality and diversity good practice
Accept the rights of individuals to choose their
care providers, participate in care and refuse care
Assist patients from marginalised groups to access quality care
