Job responsibilities
Flexible but Fridays
preferred
The PCN Manager will support the PCN to develop and implement service improvement
and transformation work, aligned to local and national priorities. This
includes building on current primary care provision, and working proactively
with the wider network to ensure we can offer our local population coordinated
and more integrated healthcare. The role entails building effective working
relationships, working closely with the Clinical Director, engaging
stakeholders across different organisations and disciplines, coordinating
work-streams, collating and monitoring risks and issues, building consensus
across the six practices of NN4.
The PCN Manager will coordinate the successful delivery
of all contractual requirements, translate national and local policy into
meaningful changes, and will support the network to achieve improved outcomes
for our local population. They will also liaise with the PCN Managers of other
PCNs, both within North Norfolk, and across the ICS.
Key Responsibilities:
The PCN
Manager & Digital and Transformation Lead responsibilities include but are
not limited to the following:
To manage compliance with the Network DES
specification on behalf of the NN4 PCN member practices. To include:
o
Achieving maximum achievement to meet Investment
and Impact Fund (IFF) targets and other network-related achievement schemes.
o Produce performance and quality reports within the
Network
Coordinate and report on Quality and Outcomes
Framework (QOF)
Quality Improvement (QI) projects across the PCN.
Work with the Clinical Director and Board to
develop and deliver detailed workforce plans, aligned to PCN priorities, and
reflecting opportunities within the Additional Roles Reimbursement Scheme
(ARRS).
Work with the Clinical Director and Board to develop and deliver a
continuous improvement approach to digital accessibility for our patients and
workforce, including supporting national and local initiatives.
Managing the staff performing ARRS-funded roles
deployed across the PCN to ensure satisfactory leadership and clinical
supervision is in place.
Support
recruitment, induction and training of new PCN staff where required
Work closely with other service providers
engaged to deliver services under the ARRS scheme.
To support the Clinical Director and associated decision-making
at formal PCN and informal meetings.
Manage PCN-related projects.
Represent the PCN in cross organisational
meetings when agreed e.g. locality/Place meetings/ICS-wide meetings
Enable and encourage the adoption of new technology and other
initiatives to improve the care offer and encourage PCN staff to work more
effectively to support the sustainability of general practice services.
Facilitate the collaboration between practices within the PCN to
support the delivery of care to each others patients and learn to drive
continuous improvement.
Work together with the PCNs Practice Managers
to support the delivery of PCN vaccination programmes, ensuring delivery of
NHSE targets.
Use data, and improve data quality, to support decision making that
includes (but is not limited to) demand, capacity, utilisation data and staff
and patient experience.
Support population health management, improvements in care quality and
PCN operational efficiency.
Core
competencies
Special
Requirements of the Post:
An understanding, acceptance and adherence to
the need for strict confidentiality
Ability to use own judgement, resourcefulness
and common sense
A commitment to maintain a high professional
standard of care and keep up to date with all aspects of care relevant to the
post
A commitment to ensure all Health and Safety
requirements and Infection control measures are met and to report any problems
to the practice manager
A commitment to the effective use of practice
and NHS resources
An awareness of own limitations and
experience
To have a written professional development
plan
Cooperate with annual appraisal
meetings
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NPC Generic Job Description areas:
Communication
Utilise and demonstrate sensitive communication
styles, to ensure patients are fully informed and consent to treatment
Communicate effectively with patients and
carers, recognising the need for alternative methods of communication to
overcome different levels of understanding, cultural background and preferred
ways of communicating
Anticipate barriers to communication and take
action to improve communication
Maintain effective communication within the
organisational environment and with external stakeholders
Act as an advocate for patients and colleagues
Ensure awareness of sources of support and
guidance (eg PALS) and provide information in an acceptable format to all
patients, recognising any difficulties and referring where appropriate
Delivering a quality service
Prioritise,
organise and manage own workload in a manner that maintains and promotes
quality
Participate in
quality assurance and safety processes across the organisation and its
activities
Participate in
shared learning across NPC and the wider organisational environment
Use a
structured framework (e.g. root-cause analysis) to manage, review and identify
learning from patient complaints, clinical incidents and near-miss events
Assess the
impact of policy implementation on care delivery
Understand and
apply legal issues that support the identification of vulnerable and abused
children and adults, and be aware of statutory child/vulnerable patients health
procedures and local guidanceLeadership personal and people
development
Take responsibility for own learning and performance including participating in
coaching/supervision and acting as a positive role mode
Support staff development in order to maximise potential
Actively promote the workplace as a learning
environment, encouraging everyone to learn from each other and from external
good practice
Encourage others to make realistic
self-assessment of their application of knowledge and skills, challenging any
complacency or actions that are not in the interest of the public and/or users
of services
Critically evaluate and review innovations and
developments that are relevant to the area of work
Enlist support and influence stakeholders and
decision-makers in order to bring about new developments in the provision of services
Contribute to planning and implementing changes
within the area of care and responsibility
Contribute to the development of local
guidelines, protocols and standards
Team working
Understand own
role and scope and identify how this may develop over time
Work as an
effective and responsible team member, supporting others and exploring the
mechanisms to develop new ways of working
Delegate
clearly and appropriately, adopting the principles of safe practice and
assessment of competence
Create clear
referral mechanisms to meet patient need
Prioritise own
workload and ensure effective time-management strategies are embedded within
the culture of the team
Work
effectively with others to clearly define values, direction and policies
impacting upon care delivery
Discuss,
highlight and work with the team to create opportunities to improve patient care
Manage and lead
on the delivery of specifically identified services or projects as agreed with
the practice management team
Agree plans and
outcomes by which to measure successManagement of risk
Manage and assess risk within the areas of
responsibility, ensuring adequate measures are in place to protect staff and patients
Monitor work areas and practices to ensure they
are safe and free from hazards and conform to health, safety and security
legislation, policies, procedures and guidelines
Ensure appropriate supervision of safe storage,
rotation and disposal of vaccines and drugs.
Participate in mandatory and statutory training requirements
Apply infection-control measures within the
practice according to local and national guidelines
Interpret national strategies and policies into
local implementation strategies that are aligned to the values and culture of
general practice
Managing information
Use technology and appropriate software as an
aid to management in planning, implementation and monitoring of care,
presenting and communicating information
Review and process data using accurate Read
codes in order to ensure easy and accurate information retrieval for monitoring
and audit processes
Manage information searches using the internet
and local library databases
Monitor and confirm that the nursing team are
receiving and processing data and information in an agreed format
Collate, analyse and present clinical data and
information to the team
Learning and development
Undertake mentorship for team members
Disseminate learning and information gained to
other team members in order to share good practice and inform others about
current and future developments (eg courses and conferences)
Assess own learning needs and undertake learning
as appropriate
Provide an educational role to patients, carers,
families and colleagues in an environment that facilitates learning
Equality and diversity
Identify patterns of discrimination and take
action to overcome this and promote diversity and equality of opportunity
Enable others to promote equality and diversity
in a non-discriminatory culture
Support people who need assistance in exercising
their rights
Monitor and evaluate adherence to local
chaperoning policies
Act as a role model in the observance of
equality and diversity good practice
Accept the rights of individuals to choose their
care providers, participate in care and refuse care
Assist patients from marginalised groups to access quality care
