Job summary
Hours: 30 hours per week
FTE Salary: £28,050
per annum
The primary purpose of this role is to work dynamically across the PCNs to which NPC provide support. The role of the PCN Development Coordinator covers a diverse range of activities to support the delivery of project priorities and to support the wider PCN Team in delivering their day-to-day services to the PCNs across which they work. The post holder will enable the smooth running of projects by helping the team through the delivery of PCN actions and activities, including both routine and project based work. This may include completing ad-hoc work such as reconciliations alongside the ICB, collating information across practices/PCNs and completing project/task based work and preparing reports, for the wider team to action. The post holder will be required to perform administrative duties in the absence of other Team members.
The post holder must have experience in supporting the delivery of projects, including the ability to engage with multiple stakeholders, demonstrating excellent communication skills. They must have a positive, can-do approach, solve problems with limited guidance, and have the confidence to propose and try new things. The post holder must also be willing to work flexibly, as well as the ability to travel and work across various practice locations.
This role will provide opportunities to develop project management skills.
Main duties of the job
Ultimately, this role is intended to support the PCN Team with delivery of routine and project based work. As is the nature of primary care, much of the work flow is directed by the wider system. As such, the post holder will need to be dynamic and flexible in being responsive to a somewhat unplanned workflow. The post holder may therefore be asked to perform tasks outside of this job description. The post holder will need to be confident in using their initiative, judgement and problem-solving skills to work through tasks effectively and efficiently to identify the best solutions, although there will always be support from the wider PCN Team.
NPCs PCN Team is a small but supportive Team. Being able to proactively develop and foster good relationships within the Team and across PCNs is essential. We strive for the highest standards of work so that we can best support the practices and patient populations we serve. We are looking for a candidate that would be able to positively contribute towards this work environment and culture.
About us
Norfolk Primary Care (NPC) is a Community Interest Company (CIC) formed in early 2024. Previously North Norfolk Primary Care, the company was incorporated in April 2017, with the vision to support local primary care. NPC now employ more than 170 staff. NPC supports seven Primary Care Networks (PCNs) across Norfolk and Waveney.
PCNs form a key building block to the NHS Long Term Plan, enabling GP practices to work together at scale and provide greater proactive, personalised, coordinated, and more integrated health and social care for people close to home.
Job description
Job responsibilities
Key Responsibilities
The key responsibilities of this role are as follows:
- Managing and ensuring the engagement process with member practices is maintained in relation to all new and existing work-streams and strategies.
- Supporting the PCN Team with the development, redesign and implementation of care pathways to ensure primary care commissioned services provide quality and value for money.
- Supporting to develop meeting agendas, coordinate, and prepare papers for key meetings as required.
- Supporting the delivery of relevant PCN projects and promoting the principles of the PCN through the delivery of the role.
- Disseminating information to internal and external parties, as required.
- Liaising with general practice managers, clinicians and external parties.
- Preparing reports and maintaining electronic spreadsheets and files.
- Running monthly performance / payment reports, such as Investment and Impact Fund (IIF) status.
- Monitoring and effectively recording DES compliance for each PCN as necessary. This will include establishing and maintaining monitoring arrangements to ensure that compliance is regularly reviewed and escalated to an appropriate level within the PCN / NPC. It will also require the post holder to identify areas of potential working across the PCNs, and to aide with the delivery of key areas / projects.
- Monitoring and processing ARRS claims. This will include preparing monthly claims, accounting for Practice/PCN budgets across all PCNs, and maintaining accurate records to be shared with Practices / internally.
- Developing an understanding of the ARRS roles, to begin liaising with Practices to answer ARRS funding queries.
- Monitoring the shared PCN email inbox.
Generic Job Description Areas
Communication
- Utilise and demonstrate sensitive communication styles.
- Communicate effectively with stakeholders, patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
- Anticipate barriers to communication and take action to improve communication.
- Maintain effective communication within the organisational environment and with external stakeholders.
- Act as an advocate for patients and colleagues.
Delivering a quality service
- Prioritise, organise, and manage own workload in a manner that maintains and promotes quality.
- Participate in quality assurance and safety processes across the organisation and its activities.
Leadership personal and people development
- Take responsibility for own learning and performance including participating in coaching/supervision and acting as a positive role mode.
- Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
- Critically evaluate and review innovations and developments that are relevant to the area of work.
- Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services.
- Contribute to planning and implementing changes within primary care.
Team working
- Understand own role and scope and identify how this may develop over time.
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team.
- Discuss, highlight and work with the team to create opportunities to improve patient care.
- Manage and lead on the delivery of specifically identified services or projects as agreed with the Team.
- Agree plans and outcomes by which to measure success.
Management of risk
- Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
- Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.
- Participate in mandatory and statutory training requirements.
Managing information
- Use technology and appropriate software as an aid to management in planning, implementation, monitoring, presenting and communicating information.
- Collate, analyse, and present data and information to the Team.
Learning and development
- Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments.
- Assess own learning needs and undertake learning as appropriate.
Equality and diversity
- Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity.
- Enable others to promote equality and diversity in a non-discriminatory culture.
- Support people who need assistance in exercising their rights.
- Act as a role model in the observance of equality and diversity good practice.
Job description
Job responsibilities
Key Responsibilities
The key responsibilities of this role are as follows:
- Managing and ensuring the engagement process with member practices is maintained in relation to all new and existing work-streams and strategies.
- Supporting the PCN Team with the development, redesign and implementation of care pathways to ensure primary care commissioned services provide quality and value for money.
- Supporting to develop meeting agendas, coordinate, and prepare papers for key meetings as required.
- Supporting the delivery of relevant PCN projects and promoting the principles of the PCN through the delivery of the role.
- Disseminating information to internal and external parties, as required.
- Liaising with general practice managers, clinicians and external parties.
- Preparing reports and maintaining electronic spreadsheets and files.
- Running monthly performance / payment reports, such as Investment and Impact Fund (IIF) status.
- Monitoring and effectively recording DES compliance for each PCN as necessary. This will include establishing and maintaining monitoring arrangements to ensure that compliance is regularly reviewed and escalated to an appropriate level within the PCN / NPC. It will also require the post holder to identify areas of potential working across the PCNs, and to aide with the delivery of key areas / projects.
- Monitoring and processing ARRS claims. This will include preparing monthly claims, accounting for Practice/PCN budgets across all PCNs, and maintaining accurate records to be shared with Practices / internally.
- Developing an understanding of the ARRS roles, to begin liaising with Practices to answer ARRS funding queries.
- Monitoring the shared PCN email inbox.
Generic Job Description Areas
Communication
- Utilise and demonstrate sensitive communication styles.
- Communicate effectively with stakeholders, patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
- Anticipate barriers to communication and take action to improve communication.
- Maintain effective communication within the organisational environment and with external stakeholders.
- Act as an advocate for patients and colleagues.
Delivering a quality service
- Prioritise, organise, and manage own workload in a manner that maintains and promotes quality.
- Participate in quality assurance and safety processes across the organisation and its activities.
Leadership personal and people development
- Take responsibility for own learning and performance including participating in coaching/supervision and acting as a positive role mode.
- Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
- Critically evaluate and review innovations and developments that are relevant to the area of work.
- Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services.
- Contribute to planning and implementing changes within primary care.
Team working
- Understand own role and scope and identify how this may develop over time.
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team.
- Discuss, highlight and work with the team to create opportunities to improve patient care.
- Manage and lead on the delivery of specifically identified services or projects as agreed with the Team.
- Agree plans and outcomes by which to measure success.
Management of risk
- Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.
- Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.
- Participate in mandatory and statutory training requirements.
Managing information
- Use technology and appropriate software as an aid to management in planning, implementation, monitoring, presenting and communicating information.
- Collate, analyse, and present data and information to the Team.
Learning and development
- Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments.
- Assess own learning needs and undertake learning as appropriate.
Equality and diversity
- Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity.
- Enable others to promote equality and diversity in a non-discriminatory culture.
- Support people who need assistance in exercising their rights.
- Act as a role model in the observance of equality and diversity good practice.
Person Specification
Knowledge and Skills
Essential
- Evidence of problem-solving and decision-making skills.
- Proven ability to work flexibly and dynamically, using own initiative, and to work well under pressure by planning and organising to cater for unplanned workloads, whilst managing multiple priorities.
- Proven ability to follow legal, ethical, professional and organisational policies / procedures and codes of conduct.
- Strong planning skills with the ability to work to strict deadlines
- Ability to work as part of a team and on own initiative, within the organisations policies and procedures.
- Sound knowledge, understanding and commitment to Equality, Diversity and Inclusion.
- Good IT skills including proficiency in use of MS Word, Excel, Outlook and MS Teams.
- Ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues.
- Good attention to detail.
Desirable
- Ability to minute formal meetings.
- Full driving license.
Experience
Essential
- Experience in supporting programme or project management; including planning, reporting and event delivery.
- Experience of dealing with the public and being involved in patient or customer facing services.
- Experience of proactively developing and fostering relationships.
- Experience working within the NHS / a healthcare setting.
Desirable
- Experience of line managing staff.
- Experience of working in a Primary Care setting.
- Experience of working with technology and IT software in Primary Care, e.g. SystmOne / EMIS.
- Experience of collaborative working and building relationships across varied organisations.
Qualifications
Essential
- Good standard of education and high levels of numeracy and literacy (such as GCSEs grade A to C or equivalent).
Person Specification
Knowledge and Skills
Essential
- Evidence of problem-solving and decision-making skills.
- Proven ability to work flexibly and dynamically, using own initiative, and to work well under pressure by planning and organising to cater for unplanned workloads, whilst managing multiple priorities.
- Proven ability to follow legal, ethical, professional and organisational policies / procedures and codes of conduct.
- Strong planning skills with the ability to work to strict deadlines
- Ability to work as part of a team and on own initiative, within the organisations policies and procedures.
- Sound knowledge, understanding and commitment to Equality, Diversity and Inclusion.
- Good IT skills including proficiency in use of MS Word, Excel, Outlook and MS Teams.
- Ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address the issues.
- Good attention to detail.
Desirable
- Ability to minute formal meetings.
- Full driving license.
Experience
Essential
- Experience in supporting programme or project management; including planning, reporting and event delivery.
- Experience of dealing with the public and being involved in patient or customer facing services.
- Experience of proactively developing and fostering relationships.
- Experience working within the NHS / a healthcare setting.
Desirable
- Experience of line managing staff.
- Experience of working in a Primary Care setting.
- Experience of working with technology and IT software in Primary Care, e.g. SystmOne / EMIS.
- Experience of collaborative working and building relationships across varied organisations.
Qualifications
Essential
- Good standard of education and high levels of numeracy and literacy (such as GCSEs grade A to C or equivalent).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
