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Norfolk Primary Care C.I.C.

Head of Business Intelligence

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This job is now closed

Job summary

Ideal Candidate:

Education and Experience: Relevant experience in a data-analytics with evidence of continuing professional development.

Leadership Skills: Strong leadership and management skills with the ability to motivate and inspire teams to achieve organisational goals.

Analytical Thinking: Excellent analytical and problem-solving skills with the ability to identify inefficiencies and implement effective solutions.

Communication Skills: Exceptional communication skills, both written and verbal, with the ability to communicate effectively with stakeholders at all levels.

Attention to Detail: Meticulous attention to detail and a commitment to maintaining high standards of accuracy and quality.

Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities and deadlines.

Ethical and Professional Conduct: Commitment to upholding the highest standards of ethical and professional conduct, with a dedication to serving the needs of the community.

Team Player: Collaborative and team-oriented with a positive attitude and a willingness to pitch in and support colleagues as needed.

Main duties of the job

Key Responsibilities:

Development of a BI Strategy

Objective: Establish a cohesive BI strategy, covering technology, hosting, and data governance.

Development and Embedding of Internal Management Information Reporting

Objective: Enable effective delivery and performance monitoring across the organisation through accurate insights.

Development of BI as a Service

Objective: Enhance decision-making at General Practice level, aiding practices in resource acquisition and change advocacy.

About us

Norfolk Primary Care is a Community Interest Company dedicated to providing high-quality healthcare services to the Norfolk community. We are committed to improving access to healthcare services and promoting health and well-being for all members of our community. Our members are GP practices in the Norfolk and Waveney region.

Our aims and objectives are to:

  • Sustain the delivery of Primary Care, while supporting workforce development and improving access to Primary Care for patients.
  • Support and strengthen Primary Care and to promote and assist practices to improve quality, by working with and on behalf of Primary Care in Norfolk.
  • Help with challenges identified by practices workload, GP recruitment, sharing best practice, at scale working.
  • Recognise the changing nature of Primary Care and assist to ensure that the right level of service is provided to address the needs of the local population.
  • Provide benefit to patients of Primary Care, the clinicians and administrators who work in it and practice organisations in Norfolk.
  • Work within health systems to provide patient care in innovative and solution-focussed ways.

Details

Date posted

05 November 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0179-1016

Job locations

3rd Floor, Reed House

Peachman Way

Broadland Business Park

Norwich

NR7 0WF


Job description

Job responsibilities

Work base: Norfolk Primary Care Head Office, Reed House, Peachman Way, Norwich, NR7 0WF plus some working from home

Reports to: Chief Strategy Officer

Job Details: 37.5 hours per week (Full Time)

30 days leave per annum (pro rata) plus statutory bank holidays

£65k per annum (depending on experience)

Key Responsibilities:

Development of a BI Strategy

Objective: Establish a cohesive BI strategy, covering technology, hosting, and data governance.

Key Deliverables:

Strategy Document: Outline a BI strategy with short- and long-term plans for technology, infrastructure, and resources.

Platform Selection: Identify scalable, secure BI tools compatible with existing systems.

Hosting Solution: Determine and implement the most suitable hosting solution (on-premise, cloud, hybrid).

Data Governance: Create policies to ensure data quality, security, and compliance, including clear roles and responsibilities.

Implementation Roadmap: Define milestones, timelines, and resources, monitoring progress and adapting as needed.

Development and Embedding of Internal Management Information Reporting

Objective: Enable effective delivery and performance monitoring across the organisation through accurate insights.

Key Deliverables:

Needs Assessment: Evaluate reporting requirements organization-wide, identifying gaps and opportunities for improvement.

Reporting Framework: Create a standardized framework for reporting types, frequency, and formats.

Data Integration: Consolidate data sources into a unified warehouse with automated validation for accuracy.

Dashboard Creation: Develop customisable, interactive dashboards for real-time KPI tracking.

Training and Support: Provide training for report access and interpretation, alongside ongoing support.

Development of BI as a Service

Objective: Enhance decision-making at General Practice level, aiding practices in resource acquisition and change advocacy.

Key Deliverables:

Service Definition: Define and communicate the scope and value of the BI as a Service offering.

Stakeholder Collaboration: Partner with General Practices to co-create BI solutions addressing specific needs.

Secure Data Access: Implement secure data-sharing practices in compliance with data regulations.

Custom Reporting: Design tailored reporting solutions, with training for practices to develop their own insights.

Case Development Support: Assist practices with data-driven cases for resource allocation and improvement initiatives.

Continuous Feedback: Set up mechanisms to refine the service in response to feedback and evolving needs.

Job description

Job responsibilities

Work base: Norfolk Primary Care Head Office, Reed House, Peachman Way, Norwich, NR7 0WF plus some working from home

Reports to: Chief Strategy Officer

Job Details: 37.5 hours per week (Full Time)

30 days leave per annum (pro rata) plus statutory bank holidays

£65k per annum (depending on experience)

Key Responsibilities:

Development of a BI Strategy

Objective: Establish a cohesive BI strategy, covering technology, hosting, and data governance.

Key Deliverables:

Strategy Document: Outline a BI strategy with short- and long-term plans for technology, infrastructure, and resources.

Platform Selection: Identify scalable, secure BI tools compatible with existing systems.

Hosting Solution: Determine and implement the most suitable hosting solution (on-premise, cloud, hybrid).

Data Governance: Create policies to ensure data quality, security, and compliance, including clear roles and responsibilities.

Implementation Roadmap: Define milestones, timelines, and resources, monitoring progress and adapting as needed.

Development and Embedding of Internal Management Information Reporting

Objective: Enable effective delivery and performance monitoring across the organisation through accurate insights.

Key Deliverables:

Needs Assessment: Evaluate reporting requirements organization-wide, identifying gaps and opportunities for improvement.

Reporting Framework: Create a standardized framework for reporting types, frequency, and formats.

Data Integration: Consolidate data sources into a unified warehouse with automated validation for accuracy.

Dashboard Creation: Develop customisable, interactive dashboards for real-time KPI tracking.

Training and Support: Provide training for report access and interpretation, alongside ongoing support.

Development of BI as a Service

Objective: Enhance decision-making at General Practice level, aiding practices in resource acquisition and change advocacy.

Key Deliverables:

Service Definition: Define and communicate the scope and value of the BI as a Service offering.

Stakeholder Collaboration: Partner with General Practices to co-create BI solutions addressing specific needs.

Secure Data Access: Implement secure data-sharing practices in compliance with data regulations.

Custom Reporting: Design tailored reporting solutions, with training for practices to develop their own insights.

Case Development Support: Assist practices with data-driven cases for resource allocation and improvement initiatives.

Continuous Feedback: Set up mechanisms to refine the service in response to feedback and evolving needs.

Person Specification

Qualifications

Essential

  • Professional qualification or training in related subject.
  • Evidence of continuing professional development.

Skills & Aptitude

Essential

  • Attention to detail and able to see tasks through to completion.
  • Excellent communication, negotiation and persuasive skills.
  • Advanced and accurate keyboard and formatting skills for producing reports, spreadsheets and correspondence.
  • Ability to present well-reasoned and structured argument in order to influence and persuade others over whom they post holder may have no formal authority.
  • Highly organised and methodical with a focus on detail and quality.
  • Able to prioritise own work, schedule and organise own time, sometimes managing conflicting priorities with limited supervision.

Experience

Essential

  • Extensive experience in business intelligence and data analytics within a healthcare setting, ideally involving patient care data and healthcare system performance metrics.
  • Proven track record of leading BI initiatives that drive healthcare service improvements, resource allocation, or relevant decision support.
  • Experience working closely with healthcare stakeholders, such as clinicians, administrators, and regulatory bodies, to understand and address their data needs.
  • Providing analysis and reports to the board and committees.
  • Information Governance legislative requirements including DPIAs.
  • Familiarity with the NHS Data Protection and Security Toolkit.

Desirable

  • Demonstrated success in managing BI projects from concept to delivery, including strategy development, resource allocation, and cross-functional collaboration.

Disposition

Essential

  • Comfortable with working in multiple busy office environments or remotely.
  • High degree of personal integrity and probity.
  • Ability to manage matters/enquiries without immediate supervision.
  • Ability to engage effectively with staff at all levels of the organisation.
  • Ability to work flexibly to meet the needs of the company.

Technical Skills

Essential

  • Proficient in data analysis, modelling, and visualisation techniques suitable for large and complex healthcare datasets.
  • Strong grasp of BI tools and platforms used for interactive dashboards and reporting, ensuring accessibility and insight generation across healthcare functions.
  • Skilled in database management and data integration, particularly with data from electronic health records (EHR), patient management systems, and health information exchanges.

Desirable

  • Knowledgeable in cloud-based and on-premise data storage solutions, with an ability to determine the best hosting strategies for healthcare data.
  • Familiarity with programming and data manipulation languages (such as SQL, Python, or R) to support advanced data analysis and automation
Person Specification

Qualifications

Essential

  • Professional qualification or training in related subject.
  • Evidence of continuing professional development.

Skills & Aptitude

Essential

  • Attention to detail and able to see tasks through to completion.
  • Excellent communication, negotiation and persuasive skills.
  • Advanced and accurate keyboard and formatting skills for producing reports, spreadsheets and correspondence.
  • Ability to present well-reasoned and structured argument in order to influence and persuade others over whom they post holder may have no formal authority.
  • Highly organised and methodical with a focus on detail and quality.
  • Able to prioritise own work, schedule and organise own time, sometimes managing conflicting priorities with limited supervision.

Experience

Essential

  • Extensive experience in business intelligence and data analytics within a healthcare setting, ideally involving patient care data and healthcare system performance metrics.
  • Proven track record of leading BI initiatives that drive healthcare service improvements, resource allocation, or relevant decision support.
  • Experience working closely with healthcare stakeholders, such as clinicians, administrators, and regulatory bodies, to understand and address their data needs.
  • Providing analysis and reports to the board and committees.
  • Information Governance legislative requirements including DPIAs.
  • Familiarity with the NHS Data Protection and Security Toolkit.

Desirable

  • Demonstrated success in managing BI projects from concept to delivery, including strategy development, resource allocation, and cross-functional collaboration.

Disposition

Essential

  • Comfortable with working in multiple busy office environments or remotely.
  • High degree of personal integrity and probity.
  • Ability to manage matters/enquiries without immediate supervision.
  • Ability to engage effectively with staff at all levels of the organisation.
  • Ability to work flexibly to meet the needs of the company.

Technical Skills

Essential

  • Proficient in data analysis, modelling, and visualisation techniques suitable for large and complex healthcare datasets.
  • Strong grasp of BI tools and platforms used for interactive dashboards and reporting, ensuring accessibility and insight generation across healthcare functions.
  • Skilled in database management and data integration, particularly with data from electronic health records (EHR), patient management systems, and health information exchanges.

Desirable

  • Knowledgeable in cloud-based and on-premise data storage solutions, with an ability to determine the best hosting strategies for healthcare data.
  • Familiarity with programming and data manipulation languages (such as SQL, Python, or R) to support advanced data analysis and automation

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

3rd Floor, Reed House

Peachman Way

Broadland Business Park

Norwich

NR7 0WF


Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

3rd Floor, Reed House

Peachman Way

Broadland Business Park

Norwich

NR7 0WF


Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lead HR Administrator

Benita Wright

recruitment@norfolkprimarycare.com

01603576091

Details

Date posted

05 November 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

E0179-1016

Job locations

3rd Floor, Reed House

Peachman Way

Broadland Business Park

Norwich

NR7 0WF


Supporting documents

Privacy notice

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