Job responsibilities
Key
Responsibilities:
To be part of the West Norwich Primary Care Network, Roundwell Medical Practice (PCN), working as a key member within the GP
practice teams, contributing to prescribing of the highest quality, safety and
value and supporting medicines optimisation.
Reporting to a Clinical Pharmacist, the post holder will
provide support to the GPs, Pharmacists, Dispensers, other clinical staff and
reception teams to co-ordinate discharge summaries, medication reviews and
ensure the safe prescribing of medication. The post holder will support the
development of a safe, cost effective, efficient practice repeat prescribing
system through reviewing, improving and implementing medicines management
processes.
Your core role in the GP practices will cover
responsibilities in clinical, and technical and administrative areas.
Clinical:
Undertaking patient facing and patient supporting roles
to ensure effective medicines use, through shared decision-making conversations
with patients.
Carrying out medicines optimisation tasks including
effective medicine administration (e.g. checking inhaler technique), supporting
medication reviews and medicines reconciliation. Where required, utilise
consultation skills to work in partnership with patients to ensure they use
their medicines effectively.
As determined by the PCN practices, supporting
medication reviews and medicines reconciliation for new care home patients and
synchronising medicines for patient transfers between care settings, linking
with local community pharmacists, and referring to the pharmacist for
structured medication reviews.
Providing specialist expertise, where competent, to
address both the public health and social care needs of patients, including
lifestyle advice, service information, and help in tackling local health
inequalities.
Taking a central role in the clinical aspects of shared
care protocols and liaising with specialist pharmacists for more complex
patients.
Supporting initiatives for antimicrobial stewardship to
reduce inappropriate antibiotic prescribing.
Support the Clinical Pharmacist in SMRs i.e. organise
necessary monitoring test prior to SMR
Manage shared care protocols and liaise with Clinical
Pharmacists for more complex patients
Technical and Administrative:
Working with the GP practice multi-disciplinary team to
ensure efficient medicines optimisation, including implementing efficient
ordering and return processes and reducing wastage.
Providing training and support on the legal, safe and
secure handling of medicines, including the implementation of the Electronic
Prescription Service (EPS) and electronic Repeat Dispensing (eRD)
Developing relationships with other pharmacy
technicians, pharmacists and members of the multi-disciplinary team to support
integration of the pharmacy team across health and social care including
primary care, community pharmacy, secondary care and mental health.
Supervising practice reception teams in sorting and
streaming general prescription requests, so as to allow GPs and clinical
pharmacists to review the more clinically complex requests.
The role will also require pharmacy technicians to support
the implementation of national prescribing policies and guidance within GP
practices, care homes and other primary care settings. This will be achieved
through undertaking clinical audits (e.g. use of antibiotics), supporting
quality improvement measures and contributing to the Quality and Outcomes
Framework and enhanced services. In addition, pharmacy technicians will assist
in the delivery of medicines optimisation incentive schemes (e.g. medicines
switches) and patient safety audits.
Training requirements
To be eligible for this post candidates
must have completed or be enrolled in, be undertaking or be prepared to start
an approved 15-month training pathway (e.g. Primary care pharmacy educational
pathway (PCPEP)) or Medicines Optimisation in Care Homes (MOCH) or courses
approved by the Association of Pharmacy Technicians UK (APTUK) as meeting the
requirements of the UK-wide APTUK/PCPA National Competency Framework for
Primary Care Pharmacy Technicians.
Entry to the PCPEP programme will include
the option for an accreditation of Prior Learning (APEL) process.
Pharmacy technicians must be registered
with the General Pharmaceutical Council (GPhC).
NPC Generic Job Description areas:
Communication
-
Utilise and demonstrate sensitive communication
styles, to ensure patients are fully informed and consent to treatment
-
Communicate effectively with patients and
carers, recognising the need for alternative methods of communication to
overcome different levels of understanding, cultural background and preferred
ways of communicating
-
Anticipate barriers to communication and take
action to improve communication
-
Maintain effective communication within the
organisational environment and with external stakeholders
-
Act as an advocate for patients and colleagues
-
Ensure awareness of sources of support and
guidance (eg PALS) and provide information in an acceptable format to all
patients, recognising any difficulties and referring where appropriate
Delivering a quality service
- Prioritise,
organise and manage own workload in a manner that maintains and promotes
quality
- Participate in
quality assurance and safety processes across the organisation and its
activities
- Participate in
shared learning across NPC and the wider organisational environment
Use a
structured framework (e.g. root-cause analysis) to manage, review and identify
learning from patient complaints, clinical incidents and near-miss events
- Assess the
impact of policy implementation on care delivery
- Understand and
apply legal issues that support the identification of vulnerable and abused
children and adults, and be aware of statutory child/vulnerable patients health
procedures and local guidance
Leadership personal and people
development
-
Take responsibility for own learning and performance including participating in
coaching/supervision and acting as a positive role mode
-
Support staff development in order to maximise potential
-
Actively promote the workplace as a learning
environment, encouraging everyone to learn from each other and from external
good practice
-
Encourage others to make realistic
self-assessment of their application of knowledge and skills, challenging any
complacency or actions that are not in the interest of the public and/or users
of services
-
Critically evaluate and review innovations and
developments that are relevant to the area of work
-
Enlist support and influence stakeholders and
decision-makers in order to bring about new developments in the provision of services
-
Contribute to planning and implementing changes
within the area of care and responsibility
-
Contribute to the development of local
guidelines, protocols and standards
Team working
- Understand own
role and scope and identify how this may develop over time
Work as an
effective and responsible team member, supporting others and exploring the
mechanisms to develop new ways of working
- Delegate
clearly and appropriately, adopting the principles of safe practice and
assessment of competence
- Create clear
referral mechanisms to meet patient need
- Prioritise own
workload and ensure effective time-management strategies are embedded within
the culture of the team
- Work
effectively with others to clearly define values, direction and policies
impacting upon care delivery
- Discuss,
highlight and work with the team to create opportunities to improve patient care
- Manage and lead
on the delivery of specifically identified services or projects as agreed with
the practice management team
- Agree plans and
outcomes by which to measure success
Management of risk
-
Manage and assess risk within the areas of
responsibility, ensuring adequate measures are in place to protect staff and patients
-
Monitor work areas and practices to ensure they
are safe and free from hazards and conform to health, safety and security
legislation, policies, procedures and guidelines
-
Ensure appropriate supervision of safe storage,
rotation and disposal of vaccines and drugs.
-
Participate in mandatory and statutory training requirements
-
Apply infection-control measures within the
practice according to local and national guidelines
-
Interpret national strategies and policies into
local implementation strategies that are aligned to the values and culture of
general practice
Managing Information
-
Use technology and appropriate software as an
aid to management in planning, implementation and monitoring of care,
presenting and communicating information
-
Review and process data using accurate Read
codes in order to ensure easy and accurate information retrieval for monitoring
and audit processes
-
Manage information searches using the internet
and local library databases
-
Monitor and confirm that the nursing team are
receiving and processing data and information in an agreed format
-
Collate, analyse and present clinical data and
information to the team
Learning and development
-
Undertake mentorship for team members
-
Disseminate learning and information gained to
other team members in order to share good practice and inform others about
current and future developments (eg courses and conferences)
-
Assess own learning needs and undertake learning
as appropriate
-
Provide an educational role to patients, carers,
families and colleagues in an environment that facilitates learning
