Job summary
The Customer Experience & Marketing team at Barchester Healthcare have an exciting opportunity for two Customer Experience Learning Specialists to join the team. The role involves delivering training to drive high levels of occupancy and conversion of those looking for a care home, as well as those on a current short stay to convert to permanent residency.
Main duties of the job
As a Customer Experience Learning Specialist, your role is the effective delivery of learning solutions across Barchester Healthcare. You will be responsible for understanding the current working practices and results for enquiries/sales, immersing yourself in the enquiry to admission journey. You will identify key conversion points and build training to maximize conversion rates, utilizing customer insight to direct actions. You will support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement, both technical and skill-based. You will also provide ongoing coaching support to leaders on a one-to-one basis where required.
About us
Barchester Healthcare is a leading provider of care homes and nursing homes in the UK. They are committed to delivering high-quality care and support to their residents, with a focus on promoting independence, dignity, and choice. The organisation has a strong reputation for innovation and a culture of continuous improvement.
Details
Date posted
10 July 2025
Pay scheme
Other
Salary
£40,000 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
1343137637
Job locations
Barchester Healthcare
Melbourn
SG8 6FY
Employer details
Employer name
Barchester Healthcare
Address
Barchester Healthcare
Melbourn
SG8 6FY