Operations Manager - North Division

Job description

Job responsibilities

ABOUT THE ROLEAs Operations Manager within the North Division at Barchester, you'll drive a change and improvement programme alongside the Divisional Director, Regional Director and Line Managers in homes where specific operational challenges have been identified. We'll look to you to take on General Manager responsibilities and become a CQC Registered Manager if needed.

It'll come under your remit to identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements where possible. With the support of our Business Manager, you'll also prepare an annual budget, manage all sales enquires and proactively promote the home in the local community.

Your leadership style will build a culture of robust performance management. By overseeing recruitment, training, motivation, communication, supervision and appraisal, you'll help to tackle any poor performance. At the heart of your leadership will be a determination to deliver quality care in fact, you'll be a role model who demonstrates person-centred care by building close and trusting relationships with residents.

This is a demanding but rewarding national role that could see you based anywhere in the UK. You must be prepared to travel long distances with regular periods of time away from home. As you'll be working within our homes, you'll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and you'll be a strong, resilient and confident individual who will thrive on this.

ABOUT YOU You must have extensive experience of managing a home and leading service improvements to join us as an Operations Manager. It's also important that you have a strong understanding of regulatory and statutory requirements, including fire, health and safety, COSHH, employment and compliance with the appropriate Acts. You'll be able to maintain good working relationships with our external regulatory or purchasing bodies with your excellent communication skills and ability to build collaborative relationships.

REWARDS PACKAGEAs well as a competitive salary, we can offer you impressive benefits, including a mobile, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.

If you'd like to use your leadership and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.

7766#TJ#LI-Remote

Person Specification

Qualifications

Essential

• You must have extensive experience of managing a home and leading service improvements to join us as an Operations Manager. A strong understanding of regulatory and statutory requirements, including fire, health and safety, COSHH, employment, and compliance with the appropriate Acts, is also essential. Excellent communication skills and the ability to build collaborative relationships with external regulatory or purchasing bodies are required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Barchester Healthcare

Address

Barchester Healthcare

Balsall Common

CV7 7SR

Employer's website

https://www.barchester.com/ (Opens in a new tab)