Patient and Service Coordinator
The closing date is 08 February 2026
Job summary
About The Collaborative Care Team
PMLs Collaborative Care Team (CCT) supports seventeen General Practices located within West Northamptonshire, providing proactive assessment and support to people with longterm and complex conditions and their Carers. We undertake holistic assessment within the home environment, identifying needs and priorities with patients and their carers to improve wellbeing, maintain independence with an overarching aim to prevent unplanned admissions to hospital.
The Team currently comprises two Registered Nurses (RNs), an Occupational Therapist (OT), two Assistant Practitioners (AP), and a Social Prescribing Link Worker. The CCT operates Monday to Friday, 08:30 to 16:30 excluding Bank Holidays
What our Patients say about us: The CCT are a fantastic Team! The Nurse who visited was very knowledgeable and kind, she helped me make sense of my new medication. The OT has arranged lots of equipment and some grab rails to keep me safe and independent in my own home. I was also seen by a lady who helped me apply for Attendance Allowance and a Lifeline, the extra money will really help my quality of life, and the Lifeline will reassure my family that I am safe.
Main duties of the job
To provide daily coordination of the CCT service delivery under the direction of the Clinical Lead, acting as a central point of contact to ensure appropriate support is made available to the team, patients and their carers.
To regularly liaise with the range of multidisciplinary professionals and colleagues involved in a persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported. This includes actively participating in multidisciplinary team meetings within the CCT, PCNs and Practices.
To provide administrative coordination for the CCT service delivery supporting PML Governance, Operational and performance compliance.
To develop expertise in the administrative functions of Clinical systems, specifically Systemone and EMIS, including problem solving, staff support, access, reporting and contingency.
To keep accurate and up-to-date records of contacts, appropriately using the CCT clinical system, GP and other records systems relevant to the role, adhering to information governance and data protection legislation.
To support the Clinical Lead to ensure that PML/CCT remains safe and effective, including using audits and learning from significant events and complaints including the collation of evidence for CQC compliance.
About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010
Details
Date posted
08 January 2026
Pay scheme
Other
Salary
£25,000 to £26,000 a year FTE, Depending on Experience
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
E0176-26-0005
Job locations
Slapton Hill Farm
Towcester
Northamptonshire
NN12 8QD
Employer details
Employer name
Principal Medical Limited
Address
Slapton Hill Farm
Towcester
Northamptonshire
NN12 8QD
Employer's website
https://www.principal-medical.co.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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