Transformation Operations Manager

Job description

Job responsibilities

Position-specific Information

In addition to the requirements of the role outlined above, the following additional details apply to this specific position.

Position:Transformation/Operations Change Manager

Department/TeamCEO Office

Role:Strategic Operations Manager

Reports To:Senior Transformation/Operations Manager (TBC)

Additional Accountabilities

Strategic view

Alignment of all output with the long-term business plan for new business units. Contribution at local strategic level.

Operational management

Day to day management oversight of the operations of the practice, including ensuring all clinical staff and non- medical staff achieve their objectives in line with the overall strategy.

Providing resilience and operational management backfill where required, alongside existing management structures, for business continuity and to oversee and implement change and transformation planning as agreed with the TBC role (George).

Work with business unit managers to set KPIs in line with PML strategy and take appropriate supportive action.

Process improvement and change management

Identify and lead on process improvement within the business unit development plans, to improve efficiency and patient outcomes

Put in place and manage effective change management processes in line with PML policy to ensure that both quick wins and longer-term gains are identified and effectively delivered positively engaging with staff on the journey. Compliance and Legislative Knowledge

Ensure oversight of practice compliance with NHS contractual obligations and CQC regulations

Stakeholder Engagement

Ensure that effective engagement processes are in place to deliver quality external stakeholder management, including patient forums, Health Watch and ICB.

Staff Engagement

Ensure that effective processes are in place to support good staff engagement, including team meetings, staff surveys etc and identify and support staff mentoring and development needs and succession planning

Technology and Business Intelligence

Engage closely with the Technology and BI Teams to support high quality and robust performance reporting and staff are trained and highly competent in using technological tools for operational delivery and reporting insights and business intelligence is embedded to inform data driven decision making including the use of Population Health data to identify patient populations needs

Person Specification

Behaviours and Attributes

Essential

• Highest level of integrity
• Ability to deliver complex messages to diverse stakeholder groups and gain buy-in
• Action orientated with the ability to think on their feet and deliver solutions quickly
• Resilient and knows how to build resilience in others

Experience

Essential

• Demonstrated experience in successful transformation and change management
• Experience independently managing complex, high-profile projects, processes, or initiatives
• Strong successful change management/business turnaround experience
• Demonstrated evidence of building and maintaining high performing teams
• Highly developed staff engagement experience with demonstrable results
• Substantial experience managing/leading teams and operational experience at a senior level

Desirable

• Primary Care experience
• Experience putting in place data driven /business intelligence decision making tools

Skills and Knowledge

Essential

• Exceptional staff engagement skills
• Commercial awareness holding P&L responsibility within a large organisation
• Exposure to larger scale organisations within regulated and complex stakeholder environment
• Strong business intelligence and analytical skills
• Commercial awareness holding P&L responsibility and budget management within a large complex organisation
• Exposure to larger scale organisations within regulated and complex stakeholder environment
• Exceptional communicator
• Ability to manage within financial constraints and use resources creatively
• Experience of New Business Development and Horizontal/Vertical Growth or Mergers

Desirable

• Strong business intelligence awareness and reporting analysis skills

Qualifications

Essential

• Degree Business or equivalent
• Post Graduate Degree in Business/Health Care or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Principal Medical Limited

Address

Principal Medical Ltd

3 Barberry Place

Bicester

Oxfordshire

OX26 3HA

Employer's website

https://www.principal-medical.co.uk (Opens in a new tab)