Job summary
We are seeking Healthcare Assistants to join our friendly and supportive team in the Urgent Treatment Centre in Banbury, Oxfordshire.
The service operates 365 days per-year, with opening hours from 9am-9pm.
Commissioned to provide Urgent Care to the population of North Oxfordshire, the Urgent Treatment Centre provides a busy and dynamic workplace, providing a point of access to patients with urgent medical needs from both the Emergency Department and GP Practices/111.
Within the role, there will be a combination of clinical and admin/clerical work, allowing for diversity in workload to the successful applicant. With a growing team, we are looking for enthusiastic individuals with the drive to provide great care to the patients who require our service.
Main duties of the job
The purpose of the role is to:
- Work as a member of the Urgent Treatment Centre multi-disciplinary team, ensuring effective communication methods are maintained across the service.
- Maintain high standards of patient care throughout the patient journey.
- Provide clinical assessments of patients attending the Urgent Treatment Centre within 15 minutes of their arrival to the unit.
- Utilise IT systems within the Urgent Treatment Centre to register patients, as well as completing accurate triage notes to assist in the treatment of the patient.
- Complete and assist in role-defined examinations including urinalysis, electrocardiograms, chaperoning.
- Recognise and escalate the deteriorating patient to the senior clinician in line with policy, supporting in stabilisation and repatriation of those requiring acute onward referral.
- Ensure the Infection Prevention & Control requirements of the unit are upheld.
- Completion and maintenance of all Statutory & Mandatory training in line with local and company-wide requirements.
- Recognise and report procedural, clinical or safety issues through PML systems as appropriate.
About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010
Job description
Job responsibilities
Clinical skills
- Undertake routine tasks related to individuals health and wellbeing, including completion of clinical observations and escalation of findings as necessary.
- Assist in the delivery of care to meet individuals health and wellbeing needs in line with treatment plans.
- Establish and maintain communication with people on routine care matters, ensuring understanding of processes whilst attending the UTC.
- Assist in maintaining own and others health and safety and security.
- To maintain standards of infection control and ensure correct infection control procedures are followed for all clinical tasks and when cleaning equipment.
- Complete and assist in clinical tasks, including chaperoning for clinicians, urinalysis and electrocardiograms.
Professional skills:
- To meet PML values, whilst delivering care to patients and relatives.
- Effectively communicate in a positive manner with patients, teams and stakeholders.
- Work within own competency and escalate any concerns appropriately in line with best practice.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Governance
- Ensure own actions help to maintain a high quality, patient-centred service.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and PML Policies.
- To ensure that Clinical Governance and risk management are embedded within daily practice.
- Responsible for stock taking, ensuring adequate supply and correct storage.
- Ensure all patient information is accessible and up to date
- Assist with patient referrals and allocation of work
- To attend team meetings when requested whether virtual or face to face
Personal Development
- Contribute to own personal development.
- Ensure all patient information is accessible and up to date
- Attend training sessions and complete competencies to ensure own development and development of the service.
Job description
Job responsibilities
Clinical skills
- Undertake routine tasks related to individuals health and wellbeing, including completion of clinical observations and escalation of findings as necessary.
- Assist in the delivery of care to meet individuals health and wellbeing needs in line with treatment plans.
- Establish and maintain communication with people on routine care matters, ensuring understanding of processes whilst attending the UTC.
- Assist in maintaining own and others health and safety and security.
- To maintain standards of infection control and ensure correct infection control procedures are followed for all clinical tasks and when cleaning equipment.
- Complete and assist in clinical tasks, including chaperoning for clinicians, urinalysis and electrocardiograms.
Professional skills:
- To meet PML values, whilst delivering care to patients and relatives.
- Effectively communicate in a positive manner with patients, teams and stakeholders.
- Work within own competency and escalate any concerns appropriately in line with best practice.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Governance
- Ensure own actions help to maintain a high quality, patient-centred service.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and PML Policies.
- To ensure that Clinical Governance and risk management are embedded within daily practice.
- Responsible for stock taking, ensuring adequate supply and correct storage.
- Ensure all patient information is accessible and up to date
- Assist with patient referrals and allocation of work
- To attend team meetings when requested whether virtual or face to face
Personal Development
- Contribute to own personal development.
- Ensure all patient information is accessible and up to date
- Attend training sessions and complete competencies to ensure own development and development of the service.
Person Specification
Experience
Essential
- Experience of delivering a service to others.
- Ability to provide quality care.
- Good interpersonal and communication skills.
- Good organisational and time management skills.
- Good team working skills.
- Ability to work independently following verbal or written instructions.
- Ability to follow protocols and recognise when you need to ask advice from or refer to a qualified clinician.
- Good verbal and written communication skills
- Ability to clearly record relevant information from consultations within clinical system.
- Ability to use basic physiological recording equipment and accurately record findings.
- Ability to demonstrate care and compassion and commitment to/for patients and carers.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Able to work on own initiative.
- Able to work under pressure and remain calm.
- Flexible and adaptable to change.
- Aware of own limitations.
- Keen to develop.
Qualifications
Essential
- Satisfactory general education and evidence of additional training relevant to role
Person Specification
Experience
Essential
- Experience of delivering a service to others.
- Ability to provide quality care.
- Good interpersonal and communication skills.
- Good organisational and time management skills.
- Good team working skills.
- Ability to work independently following verbal or written instructions.
- Ability to follow protocols and recognise when you need to ask advice from or refer to a qualified clinician.
- Good verbal and written communication skills
- Ability to clearly record relevant information from consultations within clinical system.
- Ability to use basic physiological recording equipment and accurately record findings.
- Ability to demonstrate care and compassion and commitment to/for patients and carers.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Able to work on own initiative.
- Able to work under pressure and remain calm.
- Flexible and adaptable to change.
- Aware of own limitations.
- Keen to develop.
Qualifications
Essential
- Satisfactory general education and evidence of additional training relevant to role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
