Job summary
PML are seeking a highly motivated and experienced Clinical
Operations Manager to join the team. As a Clinical Operations Manager, you will
be responsible for overseeing all aspects of our Banbury Cross Health Centres
(BCHC) clinical operations and clinical management of the patient care services
within the practice, including accountability for the patients experience of
care and the clinical environment.
To provide strong clinical and operational
leadership to staff and patient care in accordance with the BCHC clinical model
whilst ensuring the operation is running safely, smoothly and efficiently,
incorporating good governance and support of its practices.
To work both clinically in your professional
capacity at the practice as well as in your
operational management capacity. It is anticipated this will be require
a 50/50 split of clinical and non-clinical time depending on the needs of the
practice.
This is a key leadership position within our
company, requiring exceptional clinical knowledge, organisational skills,
strong business acumen, and the ability to effectively directly line manage several
clinical department managers with everyday supervision, development and
training.
Main duties of the job
- Work
with direct clinical reports and managers to ensure they provide the best
service for the practice.
- Conduct
regular clinical operational meetings with the team to ensure agreed objectives
and goals are met and continue to be developed in line with the practice
strategy.
- Work
closely with the Director of Primary Care (dotted line) and the Practice
Operations Manager to ensure consistent, safe and effective team management in
line with overall objectives and future plans.
- Attend
the monthly management meetings chaired by the Director of Primary Care
About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
At Banbury Cross Health Centre we have 42,000+ registered patients and employ approx. 200 staff including GP's, nurses, physios, pharmacists, other health professional and administrative staff. The practice is also a single Primary Care Network which provides unique opportunity to integrate the benefits of GMS with the PCN DES.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010
Job description
Job responsibilities
Clinical/Professional Development
- Show leadership to all the reportee's
clinical managers and provide guidance
and help with complex medical issues using the senior GPs to support
- Maintain personal contact with
patients, relatives and carers, being sensitive to their need for courtesy,
dignity and privacy working closely with their management team
- Communicate and work with the multi
professional team to promote comprehensive, high quality patient care.
- Be proactive in leading, developing
and undertaking innovative practice within the department/service
- Lead regular caseload profiling and
contribute to community health needs assessment, agreeing health improvement
priorities.
- Lead by example and assist when the clinical
workload demands
Service Delivery
- Monitor and evaluate access performance and report
areas of concern of underperformance.
- Ensure the practice delivers excellent patient care
and puts the interest of the patients at the forefront of decisions.
- Ensure the practice complies with NHS contractual
obligations in relation to patient care
- Take lead responsibility for ensuring
that patient experience of the service is positive and for monitoring and
leading improvements in conjunction with annual patient surveys and Quality
Assurance Framework.
- Work with the Primary Care Director & Business
Manager plus Senior management team to develop and improve service to the
highest of standards.
- Represent BCHC at external meetings as required,
ensuring relevant information is fed back to the wider leadership team, and
communicated to the practice as appropriate.
- To
support the Business Manager in delivering high quality care that delivers best
value and to monitor and evaluate the quality-of-care provision, identify and
promote areas for service development in accordance with BCHC and clinical
requirements.
- To work within and across
professional and organisational boundaries, liaising with GPs, other
professionals and key stakeholders for BCHC.
- Taking responsibility for maintenance of the clinical
areas, services and equipment whilst working with the relevant managers and
direct reports.
People
Management and Development
- Provide
clear and consistent leadership to the staff within the departments and be
responsible for the continuous management of services.
- Provide
visible, accessible and authoritative presence in clinical settings.
- Give
information and share learning as required, including notification of incidents
and accidents to staff, patients and visitors.
- To
be responsible for safe and secure approach to medicines management (where
appropriate) including non-medical prescribing and to ensure that all duties in
relation to medicine management meet required professional and practice/business
standards.
- Contribute
to and participate in the management of the BCHC, attending meetings and
accepting delegated duties appropriate to the role.
- Ensure all key HR policies, such as absence
management, are adhered to.
- Oversee the recruitment and retention of clinical staff
within your operational areas.
- Evaluate the clinical team structure to ensure
workforce requirements and job roles meet with the operation of the practice
and future progression.
- Manage and develop clinical workflows and staffing
levels within the teams to ensure delivery of the best service.
- Ensure effective management of direct reports,
including holiday and sickness management, performance management, annual leave
requests and appraisals, in line with organisational policies.
- Work with HR to manage any HR issues as per PML
policy.
- Responsible
for efficient use of the clinical workforce, ensuring the structure and skill
mix of the team reflects the activity demands of the practice.
- Implement
and maintain a skill mix and staff deployment/changes as appropriate, reviewing work allocation to meet the
changing needs of patients within the financial budget.
Teaching and Training
- Ensure that clinical based teaching
programmes are in place throughout the practice and that staff attend mandatory
training sessions and accurate records are maintained.
- Ensure that nursing staff within the
service receive appropriate training and professional education in accordance
with the recommendations of the professional bodies.
- To maintain own professional and
personal development.
- Be responsible for clinical
supervision framework within designated areas and provide clinical supervision,
mentorship, career development and coaching to designated staff members.
Finance and Performance
- Take
responsibility alongside the current leads for clinical service delivery with
the available resources and monitoring of performance against set targets
(activity, finance, outcomes, and utilisation).
- Analyse
performance data highlighting area of variance and develop action plans to
address and improve performance. Implement and monitor action plans.
- Lead
to make effective contributions to clinical service improvement and cost
pressures whilst maintaining integrity and safety of service provision.
- Authorise
expenditure within the approved level and agreed budgets all in accordance with
agreed policy and standing financial instructions, ensuring value for money.
- Ensure
the effective and efficient use of resources available including taking
responsibility for the care and safe keeping of equipment issued for personal,
team and/or patient use and report any defect or loss.
- Ensure
adherence to procurement processes and stock management within the team.
- Maintain a good understanding of all contracts and
service specifications.
- Provide financial oversight and approve expenditure,
including payroll/salary changes for your departments and within your
authorised approval level.
- Provide direction and leadership to ensure targets
and service KPIs are met where possible, ensuring areas of under-performance
are actively managed and escalated as required.
- Approval and submission of monthly accrual figures
for income achieved not paid.
Governance and Risk
- Ensure the implementation of key clinical
governance standards and risk management arrangements within all services.
- Ensure compliance with all industry regulations and
legal requirements.
- Work with Registered Managers to ensure the
Practice complies with all CQC requirements.
- Ensuring practice compliance with data protection
legislation.
- Actively manage complaints, concerns and incidents
with other clinical and operational personnel as necessary, addressing any
issues that arise from the investigation as appropriate.
- Adhere to Health and Safety policies and procedures
and keep up to date on current legislation that may affect the practice
operation.
Service
Development
- Embrace
a mindset of continuous improvement in all services.
- Support
organisational change to services.
- To
deliver effective projects and services for the practice.
Reporting
Lines
- Directly
reporting to the Business Manager with additional clinical input to the Medical
Director and dotted line to the Director of Primary Care
Job description
Job responsibilities
Clinical/Professional Development
- Show leadership to all the reportee's
clinical managers and provide guidance
and help with complex medical issues using the senior GPs to support
- Maintain personal contact with
patients, relatives and carers, being sensitive to their need for courtesy,
dignity and privacy working closely with their management team
- Communicate and work with the multi
professional team to promote comprehensive, high quality patient care.
- Be proactive in leading, developing
and undertaking innovative practice within the department/service
- Lead regular caseload profiling and
contribute to community health needs assessment, agreeing health improvement
priorities.
- Lead by example and assist when the clinical
workload demands
Service Delivery
- Monitor and evaluate access performance and report
areas of concern of underperformance.
- Ensure the practice delivers excellent patient care
and puts the interest of the patients at the forefront of decisions.
- Ensure the practice complies with NHS contractual
obligations in relation to patient care
- Take lead responsibility for ensuring
that patient experience of the service is positive and for monitoring and
leading improvements in conjunction with annual patient surveys and Quality
Assurance Framework.
- Work with the Primary Care Director & Business
Manager plus Senior management team to develop and improve service to the
highest of standards.
- Represent BCHC at external meetings as required,
ensuring relevant information is fed back to the wider leadership team, and
communicated to the practice as appropriate.
- To
support the Business Manager in delivering high quality care that delivers best
value and to monitor and evaluate the quality-of-care provision, identify and
promote areas for service development in accordance with BCHC and clinical
requirements.
- To work within and across
professional and organisational boundaries, liaising with GPs, other
professionals and key stakeholders for BCHC.
- Taking responsibility for maintenance of the clinical
areas, services and equipment whilst working with the relevant managers and
direct reports.
People
Management and Development
- Provide
clear and consistent leadership to the staff within the departments and be
responsible for the continuous management of services.
- Provide
visible, accessible and authoritative presence in clinical settings.
- Give
information and share learning as required, including notification of incidents
and accidents to staff, patients and visitors.
- To
be responsible for safe and secure approach to medicines management (where
appropriate) including non-medical prescribing and to ensure that all duties in
relation to medicine management meet required professional and practice/business
standards.
- Contribute
to and participate in the management of the BCHC, attending meetings and
accepting delegated duties appropriate to the role.
- Ensure all key HR policies, such as absence
management, are adhered to.
- Oversee the recruitment and retention of clinical staff
within your operational areas.
- Evaluate the clinical team structure to ensure
workforce requirements and job roles meet with the operation of the practice
and future progression.
- Manage and develop clinical workflows and staffing
levels within the teams to ensure delivery of the best service.
- Ensure effective management of direct reports,
including holiday and sickness management, performance management, annual leave
requests and appraisals, in line with organisational policies.
- Work with HR to manage any HR issues as per PML
policy.
- Responsible
for efficient use of the clinical workforce, ensuring the structure and skill
mix of the team reflects the activity demands of the practice.
- Implement
and maintain a skill mix and staff deployment/changes as appropriate, reviewing work allocation to meet the
changing needs of patients within the financial budget.
Teaching and Training
- Ensure that clinical based teaching
programmes are in place throughout the practice and that staff attend mandatory
training sessions and accurate records are maintained.
- Ensure that nursing staff within the
service receive appropriate training and professional education in accordance
with the recommendations of the professional bodies.
- To maintain own professional and
personal development.
- Be responsible for clinical
supervision framework within designated areas and provide clinical supervision,
mentorship, career development and coaching to designated staff members.
Finance and Performance
- Take
responsibility alongside the current leads for clinical service delivery with
the available resources and monitoring of performance against set targets
(activity, finance, outcomes, and utilisation).
- Analyse
performance data highlighting area of variance and develop action plans to
address and improve performance. Implement and monitor action plans.
- Lead
to make effective contributions to clinical service improvement and cost
pressures whilst maintaining integrity and safety of service provision.
- Authorise
expenditure within the approved level and agreed budgets all in accordance with
agreed policy and standing financial instructions, ensuring value for money.
- Ensure
the effective and efficient use of resources available including taking
responsibility for the care and safe keeping of equipment issued for personal,
team and/or patient use and report any defect or loss.
- Ensure
adherence to procurement processes and stock management within the team.
- Maintain a good understanding of all contracts and
service specifications.
- Provide financial oversight and approve expenditure,
including payroll/salary changes for your departments and within your
authorised approval level.
- Provide direction and leadership to ensure targets
and service KPIs are met where possible, ensuring areas of under-performance
are actively managed and escalated as required.
- Approval and submission of monthly accrual figures
for income achieved not paid.
Governance and Risk
- Ensure the implementation of key clinical
governance standards and risk management arrangements within all services.
- Ensure compliance with all industry regulations and
legal requirements.
- Work with Registered Managers to ensure the
Practice complies with all CQC requirements.
- Ensuring practice compliance with data protection
legislation.
- Actively manage complaints, concerns and incidents
with other clinical and operational personnel as necessary, addressing any
issues that arise from the investigation as appropriate.
- Adhere to Health and Safety policies and procedures
and keep up to date on current legislation that may affect the practice
operation.
Service
Development
- Embrace
a mindset of continuous improvement in all services.
- Support
organisational change to services.
- To
deliver effective projects and services for the practice.
Reporting
Lines
- Directly
reporting to the Business Manager with additional clinical input to the Medical
Director and dotted line to the Director of Primary Care
Person Specification
Qualifications
Essential
- Specialist practice qualification or equivalent academic post, graduate study and experience.
- Evidence of management experience
- Graduate Diploma/Degree in an Allied Health Profession
- Registered to practice with Health and Care Professions Council
- Evidence of relevant indepth postgraduate study or qualification to a level equivalent to Masters where this is available and/or relevant CPD showing evidence of successful recent study
Desirable
- Non-medical prescriber
- Extended or independent non-medical prescriber
- Member of AHP professional body relevant to own profession
Skills and Knowledge
Essential
- Strong leadership skills, with the ability to effectively motivate and inspire teams
- Drive enthusiasm for clinical excellence using evidence-based practice and clinical networks
- Able to support, manage and develop a diverse workforce, recognising and valuing their different backgrounds, their individual and specific needs
- Proactive/innovative approach to service and development
- Teaching and assessing junior staff and post graduate students
- In depth knowledge of business operations and industry best practices.
- Excellent communication strategies and skills able to apply and adapt to diverse, complex and challenging situations.
- Ability to work under pressure and deliver results within tight deadlines
- Proficiency in using business software, databases, information systems and tools, such as MS Office and CRM systems (EMIS)
- Self-motivated, with a forward-thinking, solution-focused approach
- Excellent organisation skills
Experience
Essential
- Proven experience in a senior management role, preferably in the healthcare industry, with a track record of success.
- Demonstrated ability to manage budgets and financial performance
- Knowledge of assurance of quality and CQC key lines of enquiry.
- Knowledge of and ability to interpret and apply all relevant PML and professional policies, procedures and guidelines.
- Knowledge of the physical, social, emotional, psychological, mental, cultural and societal effects of ageing, disability and chronic ill health and ability to assess an individuals needs and behaviours and plan care within this broad context.
- Experience of developing others through CPD/PDP/Clinical Supervision
- Service improvements and change management
- Good understanding of HR, premises management, IT and complaint management
- Incident investigation and associated report writing
- Good knowledge of delivering primary care services, including the management of QOF and enhanced services.
- Development of quality frameworks
- Monitoring quality services and audit
- Knowledge of KPI and associated monitoring
- Business case development and cost pressures
- Serious incident investigation
Person Specification
Qualifications
Essential
- Specialist practice qualification or equivalent academic post, graduate study and experience.
- Evidence of management experience
- Graduate Diploma/Degree in an Allied Health Profession
- Registered to practice with Health and Care Professions Council
- Evidence of relevant indepth postgraduate study or qualification to a level equivalent to Masters where this is available and/or relevant CPD showing evidence of successful recent study
Desirable
- Non-medical prescriber
- Extended or independent non-medical prescriber
- Member of AHP professional body relevant to own profession
Skills and Knowledge
Essential
- Strong leadership skills, with the ability to effectively motivate and inspire teams
- Drive enthusiasm for clinical excellence using evidence-based practice and clinical networks
- Able to support, manage and develop a diverse workforce, recognising and valuing their different backgrounds, their individual and specific needs
- Proactive/innovative approach to service and development
- Teaching and assessing junior staff and post graduate students
- In depth knowledge of business operations and industry best practices.
- Excellent communication strategies and skills able to apply and adapt to diverse, complex and challenging situations.
- Ability to work under pressure and deliver results within tight deadlines
- Proficiency in using business software, databases, information systems and tools, such as MS Office and CRM systems (EMIS)
- Self-motivated, with a forward-thinking, solution-focused approach
- Excellent organisation skills
Experience
Essential
- Proven experience in a senior management role, preferably in the healthcare industry, with a track record of success.
- Demonstrated ability to manage budgets and financial performance
- Knowledge of assurance of quality and CQC key lines of enquiry.
- Knowledge of and ability to interpret and apply all relevant PML and professional policies, procedures and guidelines.
- Knowledge of the physical, social, emotional, psychological, mental, cultural and societal effects of ageing, disability and chronic ill health and ability to assess an individuals needs and behaviours and plan care within this broad context.
- Experience of developing others through CPD/PDP/Clinical Supervision
- Service improvements and change management
- Good understanding of HR, premises management, IT and complaint management
- Incident investigation and associated report writing
- Good knowledge of delivering primary care services, including the management of QOF and enhanced services.
- Development of quality frameworks
- Monitoring quality services and audit
- Knowledge of KPI and associated monitoring
- Business case development and cost pressures
- Serious incident investigation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
