Job summary
The community services teams are looking for administrative staff
to support the teams working remotely. The main duties will include managing
referrals and allocating to clinician's lists. The admin team works
across the operational hours of the services, 8am to 6pm, including weekends
and the post holder will work one weekend in four, based at the Urgent Care
Centre in Banbury where they will support weekend referrals and reception
duties.
This is a varied job, and would suit anyone with an interest in
healthcare, with some knowledge of local geography. The admin team work closely
with GP practices and other healthcare providers to ensure patients are seen in
their own homes.
The post-holder will be required to provide operational / administrative
support to various teams across the organisation. The post holder will be
required to communicate professionally and courteously at all times with both
internal and external colleagues.
Main duties of the job
- Provide real time capacity information to referrers of all
services using information provided by clinical teams.
- Coordinate clinical teams to ensure the most appropriate use of resources based
on patient need and geographical location
- Maintain contemporaneous information on IT systems with appropriate systems for
back up in the event of systems failure to ensure that there is no disruption
to service delivery
- Access GP clinical systems and other information systems where appropriate to
enter read codes, update records on behalf of the teams where necessary
- Take
telephone messages and relay to the relevant person/team in a prompt, efficient
manner
- Liaise with General Practitioners, Practice Managers and other staff as
appropriate.
- Assist in the collation of data for reporting purposes.
- Ensure that all non-clinical equipment is fit for purpose and in full working
order, and to purchase and manage consumables, ensuring adequate stocks of all
necessary items.
- Ensure records, information systems and files are maintained accurately, to
allow a clear audit trail.
- Work
safely at all times in accordance with legislation, and in line with company
policies and procedures.
- Ensure attention to detail and accuracy of information gathered during referrals to ensure correct patients allocated.
- Carry out any other duties as required.
About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010
Job description
Job responsibilities
Management
- Allocate tasks on a daily basis as required as organisational priorities change
- Ensure that all public and professional enquiries are dealt with by the administrative team in an efficient, polite and confidential manner and/or passed onto the relevant member of staff for action
Governance
- Assist in the collation of data for reporting purposes.
- Ensure that all non-clinical equipment is fit for purpose and in full working order, and to assist the Operations Support Manager to manage consumables.
- Work safely at all times in accordance with legislation, and in line with company policies and procedures.
Professional / Ethical Practice
- Acting in accordance with Principal Medical Limited (PML) protocols and policies and the Law.
- Maintaining confidentiality and communicating patient information in accordance with the Data Protection Act 1998.
- Working in a non-judgmental anti-discriminatory way, with regard to the cultural and religious beliefs of individuals and groups.
- Working within boundaries of competency and knowledge at all times
- Ensure safety of clinical team who may be lone working through monitoring and seeking clarification of signing on and off
Personal Development
- Attending staff meetings, team meetings and in-service training as directed
- Taking responsibility for his / her own learning and development
- Participating in an annual appraisal to identify personal / professional development plan
- Taking an active part in learning opportunities and keeps their own personal learning and development portfolio
- Taking opportunities to assist other health and social care disciplines
- Understanding own position and job within the team
- Understanding where to go for support when needed
- Participate in the induction of new staff as required
This job description seeks to outline the key duties and responsibilities of the post holder and is not a definitive document and does not form part of the main statement of terms and conditions. This job will be reviewed periodically and changes may be made in consultation with the post-holder.
Job description
Job responsibilities
Management
- Allocate tasks on a daily basis as required as organisational priorities change
- Ensure that all public and professional enquiries are dealt with by the administrative team in an efficient, polite and confidential manner and/or passed onto the relevant member of staff for action
Governance
- Assist in the collation of data for reporting purposes.
- Ensure that all non-clinical equipment is fit for purpose and in full working order, and to assist the Operations Support Manager to manage consumables.
- Work safely at all times in accordance with legislation, and in line with company policies and procedures.
Professional / Ethical Practice
- Acting in accordance with Principal Medical Limited (PML) protocols and policies and the Law.
- Maintaining confidentiality and communicating patient information in accordance with the Data Protection Act 1998.
- Working in a non-judgmental anti-discriminatory way, with regard to the cultural and religious beliefs of individuals and groups.
- Working within boundaries of competency and knowledge at all times
- Ensure safety of clinical team who may be lone working through monitoring and seeking clarification of signing on and off
Personal Development
- Attending staff meetings, team meetings and in-service training as directed
- Taking responsibility for his / her own learning and development
- Participating in an annual appraisal to identify personal / professional development plan
- Taking an active part in learning opportunities and keeps their own personal learning and development portfolio
- Taking opportunities to assist other health and social care disciplines
- Understanding own position and job within the team
- Understanding where to go for support when needed
- Participate in the induction of new staff as required
This job description seeks to outline the key duties and responsibilities of the post holder and is not a definitive document and does not form part of the main statement of terms and conditions. This job will be reviewed periodically and changes may be made in consultation with the post-holder.
Person Specification
Qualifications
Essential
- Educated to GCSE Level and above
- Excellent written communication skills
Desirable
- Further qualification in administration
Experience
Desirable
- Familiarity in healthcare sector
- Experience in healthcare administration
Skills and Knowledge
Essential
- Good organisational skills with an ability to prioritise
- Methodical, Efficient approach to office procedures and record keeping
- Good inter-personal skills
- A high standard of accuracy and attention to detail
- Ability to use own judgement on when to take initiative and when to take advice
- A flexible, good humoured approach
Person Specification
Qualifications
Essential
- Educated to GCSE Level and above
- Excellent written communication skills
Desirable
- Further qualification in administration
Experience
Desirable
- Familiarity in healthcare sector
- Experience in healthcare administration
Skills and Knowledge
Essential
- Good organisational skills with an ability to prioritise
- Methodical, Efficient approach to office procedures and record keeping
- Good inter-personal skills
- A high standard of accuracy and attention to detail
- Ability to use own judgement on when to take initiative and when to take advice
- A flexible, good humoured approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
