Job summary
We are seeking a receptionist to work within the Urgent Care Centre at the Fiennes Unit, Horton General Hospital, Banbury. We provide on the day assessments following referral for patients across Oxfordshire. Patients are booked into the service by 111, direct from GPs and from the emergency department. The receptionist role is integral to the management of the department, ensuring patients are booked into appointments, and providing follow up support to the GPs on duty. This could be, completing referral letters, signposting patients to other services or sending feedback to the patients own GP.
- We require a receptionist who will work closely with the clinical staff as part of the multi-disciplinary team.
- The service operates 7 days a week, 9am-11pm and staff are required to work across the opening hours.
- Ideally, you will have experience working within healthcare and administration.
- You will have an opportunity to work flexibly to fit in with personal circumstances
Main duties of the job
The purpose of the role is to:
- Provide admin support to the clinical team at the Urgent Care Centre.
- Act as a receptionist, meeting patients on arrival and gathering information about their appointments, booking them in.
- Liaise with the clinical team to ensure that patients are seen on time and receive triage in line with guidance.
- Support the duty Doctors to write referral letters, liaising with other services to ensure patients flow across healthcare services in line with their clinical needs.
- Register patients as attending the unit using the IT systems in place.
- Provide support to the GPs, and clinical team.
- Supported by the clinical team and appropriate training you will deliver care within the boundaries of your role, focusing on supporting patients to be healthy, in the monitoring of long-term condition, and health prevention and screening activities.
About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010
Job description
Job responsibilities
Administration Duties:
- Meeting and greeting patients, nursing they are registered for appointments, and triaged before being seen by the duty doctor.
- Ensure details are accurately captured in EMIS.
- Update clinical systems in line with activity.
- Provide real time capacity information to referrers of all services using information provided by clinical teams.
- Liaise with General Practitioners, nursing team and other staff as appropriate.
- Provide clerical support for duty team.
Professional skills:
- To meet PML values, whilst delivering care to patients and relatives.
- Effectively communicate in a positive manner with patients, teams and stakeholders.
- Work within own competency and escalate any concerns appropriately in line with best practice.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Governance
- Ensure own actions help to maintain quality.
- Ensure own actions support equality, diversity and rights.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and PML Policies.
- To ensure that Clinical Governance and risk management are embedded within daily practice.
- Assist with stock taking, ensuring adequate supply and correct storage.
- Assist with documentation audits and the collection of patient feedback.
- Ensure all patient information is accessible and up to date.
- Assist with patient referrals and allocation of work.
- To attend team meetings when requested whether virtual or face to face.
Personal Development
- Contribute to own personal development.
- Ensure all patient information is accessible and up to date.
- Attend training sessions and complete competencies to ensure own development and development of the service.
- Attending staff meetings, team meetings and in-service training as directed
- Participating in an annual appraisal to identify personal / professional development plan.
- Participate in the induction of new staff as required.
Job description
Job responsibilities
Administration Duties:
- Meeting and greeting patients, nursing they are registered for appointments, and triaged before being seen by the duty doctor.
- Ensure details are accurately captured in EMIS.
- Update clinical systems in line with activity.
- Provide real time capacity information to referrers of all services using information provided by clinical teams.
- Liaise with General Practitioners, nursing team and other staff as appropriate.
- Provide clerical support for duty team.
Professional skills:
- To meet PML values, whilst delivering care to patients and relatives.
- Effectively communicate in a positive manner with patients, teams and stakeholders.
- Work within own competency and escalate any concerns appropriately in line with best practice.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Governance
- Ensure own actions help to maintain quality.
- Ensure own actions support equality, diversity and rights.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and PML Policies.
- To ensure that Clinical Governance and risk management are embedded within daily practice.
- Assist with stock taking, ensuring adequate supply and correct storage.
- Assist with documentation audits and the collection of patient feedback.
- Ensure all patient information is accessible and up to date.
- Assist with patient referrals and allocation of work.
- To attend team meetings when requested whether virtual or face to face.
Personal Development
- Contribute to own personal development.
- Ensure all patient information is accessible and up to date.
- Attend training sessions and complete competencies to ensure own development and development of the service.
- Attending staff meetings, team meetings and in-service training as directed
- Participating in an annual appraisal to identify personal / professional development plan.
- Participate in the induction of new staff as required.
Person Specification
Qualifications
Essential
- Satisfactory general education and evidence of additional training relevant to role.
Experience
Essential
- Experience of delivering a service to others.
- Ability to provide quality care.
- Good interpersonal and communication skills.
- Good organisational and time management skills.
- Good team working skills.
- Ability to work independently following verbal or written instructions.
- Ability to follow protocols and recognise when you need to ask advice from or refer to a qualified clinician.
- Good verbal and written communication skills
- Ability to demonstrate care and compassion and commitment to/for patients and carers.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Able to work on own initiative.
- Able to work under pressure and remain calm.
- Flexible and adaptable to change.
- Aware of own limitations.
- Keen to develop.
Other
Essential
- Neat and tidy appearance
- Flexibility in working hours and patterns
- Punctual and a satisfactory work attendance record
- Willing to undertake a DBS Enhanced Disclosure
Person Specification
Qualifications
Essential
- Satisfactory general education and evidence of additional training relevant to role.
Experience
Essential
- Experience of delivering a service to others.
- Ability to provide quality care.
- Good interpersonal and communication skills.
- Good organisational and time management skills.
- Good team working skills.
- Ability to work independently following verbal or written instructions.
- Ability to follow protocols and recognise when you need to ask advice from or refer to a qualified clinician.
- Good verbal and written communication skills
- Ability to demonstrate care and compassion and commitment to/for patients and carers.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Able to work on own initiative.
- Able to work under pressure and remain calm.
- Flexible and adaptable to change.
- Aware of own limitations.
- Keen to develop.
Other
Essential
- Neat and tidy appearance
- Flexibility in working hours and patterns
- Punctual and a satisfactory work attendance record
- Willing to undertake a DBS Enhanced Disclosure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
