Job summary
We are seeking Healthcare Assistants to work within the Urgent Care Centre at the Fiennes Unit, Horton General Hospital, Banbury. We provide on the day assessments following referral to patients who require a diagnosis or treatment for a new condition The healthcare assistant role mixes working clinically, completing clinical observations and assessments along with administration duties such as reception cover, registering patients attendance and capturing any feedback. This is a diverse working directly with GP to provide urgent care for all patients age groups.
- We require clinical staff to be part of a multi-disciplinary providing clinical observations for every patient attending the centre
- The service operates 7 days a week, 9am-11pm and staff are required to work across the opening hours.
- Ideally, you will have some experience in delivering health care. You will have an opportunity to work flexibly to fit in with personal circumstances.
Main duties of the job
The purpose of the role is to:
- Provide clinical assessments of patients attending the UCC within 15 minutes of their arrival to the unit.
- Register patients as attending the unit using the IT systems in place.
- Provide support to the GPs.
- Work with the registered clinicians to complete tasks and provide care.
- Supported by the clinical team and appropriate training you will deliver care within the boundaries of your role, focusing on supporting patients to be healthy, in the monitoring of long term condition, and health prevention and screening activities.
About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010
Job description
Job responsibilities
Clinical skills
- Undertake routine tasks related to individuals health and wellbeing, including completion of clinical observations and escalation of findings as necessary.
- Assist in the delivery of care to meet individuals health and wellbeing needs in line with treatment plans.
- Establish and maintain communication with people on routine care matters, ensuring understanding of processes whilst attending the UCC.
- Assist in maintaining own and others health and safety and security.
- Acknowledge the risk of Healthcare Associated Infections (HCAI) and understand own responsibility as agreed with line manager in the prevention and control of HCAI.
- To maintain standards of infection control and ensure correct infection control procedures are followed for all clinical tasks and when cleaning equipment.
- Complete clinical tasks such as, phlebotomy, processing of samples of e.g. urine, ECGs, blood pressure monitoring and simple dressings.
Professional skills:
- To meet PML values, whilst delivering care to patients and relatives.
- Effectively communicate in a positive manner with patients, teams and stakeholders.
- Work within own competency and escalate any concerns appropriately in line with best practice.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Governance
- Ensure own actions help to maintain quality.
- Ensure own actions support equality, diversity and rights
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and PML Policies.
- To ensure that Clinical Governance and risk management are embedded within daily practice.
- Responsible for stock taking, ensuring adequate supply and correct storage.
- Ensure all patient information is accessible and up to date
- Assist with patient referrals and allocation of work
- To attend team meetings when requested whether virtual or face to face
Personal Development
- Contribute to own personal development.
- Ensure all patient information is accessible and up to date
- Attend training sessions and complete competencies to ensure own development and development of the service.
Job description
Job responsibilities
Clinical skills
- Undertake routine tasks related to individuals health and wellbeing, including completion of clinical observations and escalation of findings as necessary.
- Assist in the delivery of care to meet individuals health and wellbeing needs in line with treatment plans.
- Establish and maintain communication with people on routine care matters, ensuring understanding of processes whilst attending the UCC.
- Assist in maintaining own and others health and safety and security.
- Acknowledge the risk of Healthcare Associated Infections (HCAI) and understand own responsibility as agreed with line manager in the prevention and control of HCAI.
- To maintain standards of infection control and ensure correct infection control procedures are followed for all clinical tasks and when cleaning equipment.
- Complete clinical tasks such as, phlebotomy, processing of samples of e.g. urine, ECGs, blood pressure monitoring and simple dressings.
Professional skills:
- To meet PML values, whilst delivering care to patients and relatives.
- Effectively communicate in a positive manner with patients, teams and stakeholders.
- Work within own competency and escalate any concerns appropriately in line with best practice.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Governance
- Ensure own actions help to maintain quality.
- Ensure own actions support equality, diversity and rights
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and PML Policies.
- To ensure that Clinical Governance and risk management are embedded within daily practice.
- Responsible for stock taking, ensuring adequate supply and correct storage.
- Ensure all patient information is accessible and up to date
- Assist with patient referrals and allocation of work
- To attend team meetings when requested whether virtual or face to face
Personal Development
- Contribute to own personal development.
- Ensure all patient information is accessible and up to date
- Attend training sessions and complete competencies to ensure own development and development of the service.
Person Specification
Qualifications
Essential
- Satisfactory general education and evidence of additional training relevant to role.
Other
Essential
- Neat and tidy appearance
- Flexibility in working hours and patterns
- Punctual and a satisfactory work attendance record
- Willing to undertake a DBS Enhanced Disclosure
Experience
Essential
- Experience of delivering a service to others.
- Ability to provide quality care.
- Good interpersonal and communication skills.
- Good organisational and time management skills.
- Good team working skills.
- Ability to work independently following verbal or written instructions.
- Ability to follow protocols and recognise when you need to ask advice from or refer to a qualified clinician.
- Good verbal and written communication skills
- Ability to clearly record relevant information from consultations within clinical system.
- Ability to use basic physiological recording equipment and accurately record findings.
- Ability to demonstrate care and compassion and commitment to/for patients and carers.
- Ability to demonstrate a clear desire to work in general practice and a clear understanding of the role of a HCA/ENA.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Able to work on own initiative.
- Able to work under pressure and remain calm.
- Flexible and adaptable to change.
- Aware of own limitations.
- Keen to develop.
Person Specification
Qualifications
Essential
- Satisfactory general education and evidence of additional training relevant to role.
Other
Essential
- Neat and tidy appearance
- Flexibility in working hours and patterns
- Punctual and a satisfactory work attendance record
- Willing to undertake a DBS Enhanced Disclosure
Experience
Essential
- Experience of delivering a service to others.
- Ability to provide quality care.
- Good interpersonal and communication skills.
- Good organisational and time management skills.
- Good team working skills.
- Ability to work independently following verbal or written instructions.
- Ability to follow protocols and recognise when you need to ask advice from or refer to a qualified clinician.
- Good verbal and written communication skills
- Ability to clearly record relevant information from consultations within clinical system.
- Ability to use basic physiological recording equipment and accurately record findings.
- Ability to demonstrate care and compassion and commitment to/for patients and carers.
- Ability to demonstrate a clear desire to work in general practice and a clear understanding of the role of a HCA/ENA.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Able to work on own initiative.
- Able to work under pressure and remain calm.
- Flexible and adaptable to change.
- Aware of own limitations.
- Keen to develop.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
