Technology Support Worker - Band 4

Job summary

Job title: Technology Support Worker (One Technical Position/One Clinical Position)

Department: Compass

Hours: Part time; 21.6 hours per week / 3 days a week.

Salary: Band 4 £17,548.2 - £20,232 per annum (Pro-rata from £29,247 - £33,720 p/a FTE)

Location: Putney, South West London

An very exciting opportunity has arisen for two part time Technology Support Workers (Band 4) to join our specialised Compass Team in the Assistive & Rehabilitation Technology Service at the RHN . Compass is a multi-disciplinary service focused on providing electronic assistive and rehabilitation technology solutions to profoundly disabled individuals both within the RHN and in the community.

The role of the Technology Support Worker is to provide support both to the Compass team and to the users of our assistive technology within the RHN. There are two roles available one technical position and one clinical position please see the attached Job Descriptions for each role;

• The role of the Technology Support Worker (Technical) is to provide technical support both to the Compass team and to the users of assistive technology on the Compass caseload, as well as managing equipment maintenance and setup for the team.

• The role of the Technology Support Worker (Clinical) is to provide clinical support in the use of technology to clients with complex disabilities under the supervision of the Compass clinicians and clinical technologists.

Main duties of the job

• To lead on the monitoring and maintenance of all electronic assistive technology equipment and software and be responsible for identifying required resources and equipment through agreed procedures in collaboration with the Clinical Technologists.
• To support the Clinical Technologists in implementing maintenance programmes and the documentation associated with this.
• To set up specialist assistive technology equipment and software for RHN and external clients and assist MDT professionals to implement usage and assist with ongoing customisation and support, including remote support and mounting.
• To undertake service audits and data management activities. To be involved in developing the Compass service by attending meetings and contributing to action plans.
• To speak to organised visitors, contribute to external courses, internal training and RHN open days.
• To work with clinical keyworkers to help assistive technology users develop their skills and better utilise their equipment and software through face to face and remote sessions.
• To customise and adapt assistive technology as required by the user and their support network, in liaison with the clinical keyworker.
• To undertake service audits and data management activities.

About us

Situated within beautiful gardens and grounds, the Royal Hospital for Neuro-disability (RHN) is a leading national centre of excellence and one of the longest-running charities and independent hospitals in the UK. Set in a stunning Grade II listed Victorian building, the RHN provides adult person-centred services across the entire care pathway from post-acute rehabilitation to end-of-life care for people with complex neuro-disabilities and their families. Underpinned by a strong research and education framework, the RHN is more than a hospital; it is a vibrant community where residents engage in music, art, and holistic support to achieve the best possible quality of life.

Please note, to be eligible to apply for this role, you must have the Right to Work in the UK. We are unable to offer sponsorship to applicants currently.

RHN is a care provider for vulnerable patients at extreme risk. In consequence, safeguarding patients will always be our highest priority.

RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people. If you require any reasonable adjustments throughout the recruitment process, please contact our Resourcing Team at recruitment@rhn.org.uk

The RHN recognise the importance in environmental sustainability and we strive to contribute to reducing our carbon footprint.

We are proud to be Disability Confident Employer. We encourage applications from disabled people and will make reasonable adjustments to support you.