Job summary
An exciting opportunity
to join our team in Birmingham. You
will be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and
professional service ensuring that any patient wishing to obtain information or
book an appointment is triaged without delay.
You will provide an informative, patient centred service in
accordance with NUPAS policies
and procedures, regulatory requirements and the Abortion Act
1967.
Full and part-time hours are available. Previous applicants need not apply.
This advert will close
early if there are a lot of applicants, so we encourage you to apply early.
Main duties of the job
Deliver
an efficient and effective appointment booking service for NUPAS relating to termination
of pregnancy, contraception and sexual health screening.
Ascertain
the suitability of the appointment to meet patients needs, providing information
and guidance on the relevant services available to the patient.
Be
empathetic. Treat all patients with
dignity and respect.
Explain
the appointment process clearly and concisely (ie appointments available via a
variety of methods face to face / telephone / video call).
Assess
the needs of the patient and the relevant services available to the patient. Ensure the earliest appointment that can be
provided to the patient is offered.
Where
NUPAS cannot assist the patient, signpost the patient to appropriate services.
Ensure
all appointment times offered are within the service KPIs and targets.
Ensure
the patient is made aware of any special requirements regarding their
appointment.
Communicate
with NUPAS clinics to ensure they are made aware of any special requirements
pertaining to the patient.
About us
The post holder will have a duty to ensure that the
principles of patient, carer and public involvement and engagement are adhered
to in line with Section 11 of The Health and Social Care Act 2012 for Improving
Patient Experience.
NUPAS is committed to safeguarding and safeguarding
children, young people and vulnerable adults is everyone's responsibility. Everyone
will need to have a DBS check. The level of this check will be determined by
the job type.
All staff are required to adhere to the principles of
patient centred care as detailed in the NICE Quality Standard for Patient
Experience and to treat patients with dignity, kindness, compassion, courtesy,
respect, understanding and honesty.
The post holder will, in support of the NUPAS Visions &
Values and ensure that everyone is treated as an individual and will
acknowledge and value difference in order to treat everyone fairly.
Job description
Job responsibilities
An exciting opportunity
to join our team in Birmingham. You
will be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and
professional service ensuring that any patient wishing to obtain information or
book an appointment is triaged without delay.
You will provide an informative, patient centred service in
accordance with NUPAS policies
and procedures, regulatory requirements and the Abortion Act
1967.
Deliver an efficient and effective appointment booking
service for NUPAS relating to termination of pregnancy, contraception and
sexual health screening.
Ascertain the suitability of the appointment to meet
patients needs, providing information and guidance on the relevant services
available to the patient.
Be empathetic. Treat
all patients with dignity and respect.
Explain the appointment process clearly and concisely (i.e.
appointments available via a variety of methods face to face / telephone /
video call).
Assess the needs of the patient and the relevant services
available to the patient. Ensure the
earliest appointment that can be provided to the patient is offered.
Where NUPAS cannot assist the patient, signpost patient to
appropriate services.
Ensure all appointment times offered are within the service
KPIs and targets.
Ensure the patient is made aware of any special requirements
regarding their appointment.
Communicate with NUPAS clinics to ensure they are made aware
of any special requirements pertaining to the patient.
Identify and escalate any risk or safeguarding concerns to
senior colleagues and actively seek to reduce or eliminate those concerns
identified in a positive manner.
To embrace safeguarding mechanisms and support staff,
patients and supporters at times when safeguarding principles need to be
applied.
Job description
Job responsibilities
An exciting opportunity
to join our team in Birmingham. You
will be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and
professional service ensuring that any patient wishing to obtain information or
book an appointment is triaged without delay.
You will provide an informative, patient centred service in
accordance with NUPAS policies
and procedures, regulatory requirements and the Abortion Act
1967.
Deliver an efficient and effective appointment booking
service for NUPAS relating to termination of pregnancy, contraception and
sexual health screening.
Ascertain the suitability of the appointment to meet
patients needs, providing information and guidance on the relevant services
available to the patient.
Be empathetic. Treat
all patients with dignity and respect.
Explain the appointment process clearly and concisely (i.e.
appointments available via a variety of methods face to face / telephone /
video call).
Assess the needs of the patient and the relevant services
available to the patient. Ensure the
earliest appointment that can be provided to the patient is offered.
Where NUPAS cannot assist the patient, signpost patient to
appropriate services.
Ensure all appointment times offered are within the service
KPIs and targets.
Ensure the patient is made aware of any special requirements
regarding their appointment.
Communicate with NUPAS clinics to ensure they are made aware
of any special requirements pertaining to the patient.
Identify and escalate any risk or safeguarding concerns to
senior colleagues and actively seek to reduce or eliminate those concerns
identified in a positive manner.
To embrace safeguarding mechanisms and support staff,
patients and supporters at times when safeguarding principles need to be
applied.
Person Specification
Experience
Essential
- Must be empathetic, and treat all patients with dignity and respect.
- All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
- Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
- To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
- All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.
- Staff need to understand and make themselves fully aware of all company policies and procedures related to information governance.
Person Specification
Experience
Essential
- Must be empathetic, and treat all patients with dignity and respect.
- All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults.
- Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
- To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
- All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security.
- Staff need to understand and make themselves fully aware of all company policies and procedures related to information governance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
