Job responsibilities
Responsibilities
Work
with the Head of Nursing, clinical support services Manager and Clinical managers
to lead and develop nurse led remote services which will include the
development of a workforce plan.
Provide
line management for staff as requested by the clinical support Services
Clinical manager.
Undertake
appraisals and return to work meetings as requested by the clinical support Services
Clinical manager.
Escalate performance concerns/Human resources
processes requiring management to the clinical support Services Clinical manager.
Identify
training needs through the appraisal process and to Support with the
development of training programmes/competency packages to ensure all staff
reach their full potential.
Work
with the Clinical managers to oversee a training plan to support the
development of Nurse led Remote services to include the identification of
training needs through the appraisal process and to develop a training
programme to ensure all staff reach their full potential. This will include the development of a
competency assessment framework to support new roles and skills and ensure that
all staff are able to provide a safe patient care.
Deputise
for the Clinical support services Manager to provide and manage remote services
care as appropriate.
Assist
in the development and implementation of guidelines, protocols and remote
services policies and procedures.
Ensure
that resources are used effectively, efficiently, and appropriately.
Work
with the clinical Manager to ensure remote services are fully compliant with
the requirements of the Care Quality Commission, the RSOPs for termination
services and NUPAS policies and procedures.
Work
with the clinical Manager to ensure that all contractual obligations are met.
Provide
good leadership and management and promote a positive working culture within
the team and NUPAS.
To
work in collaboration with regional Clinical Leads and clinical support
services clinical manager as appropriate.
Act
as a professional role model for the team.
Escalate
any concerns or complaints that are raised, utilising a just culture approach.
Ensure that any learning is shared within the team.
Complete
audits as required in line with NUPAS policies.
Update
the rota where required including covering for absence and sickness.
Patient Care
Assess
and implement programmes of care for patients in accordance with appropriate
care pathways and national and local guidelines and evaluate their
effectiveness.
Assist with the Co-ordination of the clinical
support services across NUPAS to ensure the delivery of timely, informative,
and high-quality care.
Deliver high quality patient care in line with
local and national guidelines. Always Working within own scope of professional
practice.
Deliver
safe and effective aftercare, sexual and
reproductive healthcare advice and care.
Uphold
and ensure best practice with a shared approach to decision making, maintain
individual right to dignity and respect. Also aim to ensure the teamwork within
this culture and manage behaviours outside of this expectation accordingly. Ensure
the full, accurate and timely completion of all patient documentation in line
with professional bodies and NUPAS standards.
Assist
the Clinical manager in maintaining appropriate levels of staff and skill mix
for service delivery.
Support
the Clinical Manager to monitor and act upon patient feedback, within the team
to ensure seamless learning and improvements in patient care provisions across
NUPAS.
To always maintain and uphold the professional
image of NUPAS, advocating pro-choice.
Monitor and act upon patient feedback, to
ensure seamless learning and improvements in patient provisions across NUPAS.
Oversee
and support staff to safeguard patients, including audit to ensure the team are
undertaking safe and effective safeguarding assessments.
Qualifications
Essential
Registered
nurse or registered midwife
Up to date knowledge and experience of working in a sexual
health/TOP/Gynaecological service.
Desirable
Recognised qualification
in Independent/Supplementary Prescribing.
Ultrasound
scanning experience in first and second stage trimester.
Training in
contraception
Experience
providing clinical advice over the phone/remotely to patients.
Skills
To provide
remote clinical support to patients who are calling the 24-hour patient
support line
To effectively
triage post abortion aftercare calls, giving sound, safe and quality advice
to a broad patient base with varying questions and concerns.
Using clinical
judgment and verbal skills to identify when a patient is deteriorating or
needs prompt emergency care and escalating/referring appropriately.
Booking
patients into NUPAS post treatment appointments for further assessment,
undertaking assessment to ensure shared decision-making approaches are
utilised, and informed consent is therefore gained.
Ensuring the patients
care is documented clearly, factually, and timely on Electronic Patient
Records.
Effective time
management skills, considering priority and timing of patient contact
required. Referral to the safeguarding team if concerns arise and when
needed.
Refer patients
into NUPAS counselling service if needed.
Sign posting
and supporting patient to access other relevant services if needed and when
relevant.
Give support,
guidance and facilitate a smooth, timely and efficient service for patient
requiring specialist placement.
Using communication
skills and an empathetic approach when talking to patients and ensuring you
can deliver information in a way that they understand.
Ensuring all
relevant medical information, scan reports, blood results, GP correspondence
and other results are available/requested for outside referral or review by
NUPAS medical team.
Checking
details on patient notes and alerting Doctor/surgeon/anaesthetist to any
significant conditions.
Screening
patient notes to ensure they need referral and liaising with NUPAS medical
team to accommodate patients who can be treated safely within our service
with adjustment/s or extra support.
Ability to work
under pressure to be able to prioritise and place calls and refer women to
NHS/other services.
Maintenance of patient
safety.
Maintenance of patient
confidentiality and DATA protection.
Safeguarding
Safeguarding Children and Adults is everyones
responsibility.In order to protect children and vulnerable adults, all
staff are required to be familiar with and adhere to the NUPAS Safeguarding
Policy.
Sustainability
NUPAS attaches great importance to sustainability
and Corporate Social Responsibility. It is the responsibility of the post
holder to minimise the NUPASs environmental impact wherever possible. This
will include switching off lights, computers, monitors, and other
non-essential equipment when not in use. Helping to minimise business travel,
reduce paper waste by minimising printing/copying, correct waste disposal,
reducing water usage, reporting faults and heating/cooling concerns promptly.
Patient Experience
The post holder will have a
duty to ensure that the principles of patient, carer and public involvement
and engagement are adhered to in line with Section 11 of The Health and
Social Care Act 2012 for Improving Patient Experience.
All staff are required to
adhere to the principles of patient centred care as detailed in the NICE
Quality Standard for Patient Experience and to treat patients with dignity,
kindness, compassion, courtesy, respect, understanding and honesty.
The post holder will, in
support of the NUPAS Values & Values and ensure that everyone is treated
as an individual and will acknowledge and value difference in order to treat
everyone fairly.
Management and Professional
Development
Ensure compliance with statutory and mandatory
training requirements and ensure that all clinical support services staff across
the region comply with the requirements.
Provide induction, training and support to new
staff and ensure that their development needs are appropriately met.
Undertake
appraisals with clinical support services staff as requested by the clinical manager,
to identify development needs and set objectives for the year. Ensure reviews
are carried out during the year.
Support
the Clinical manager to monitor compliance of training and appraisals across
the clinical support services team.
Manage
issues and concerns regarding staff performance and conduct in line with NUPAS
policies and procedures.
Support and engage with clinical supervision
across the service for NUPAS remote staff.
Engage
in your own clinical supervision for professional development
In
conjunction with the clinical Manager, ensure learning needs have beenidentified through the appraisal process and there is an effective training
plan put in place
To
manage own workload effectively in line with NUPAS visions and values.
Adopt
an open and honest approach to raising concerns, and escalate staff concerns as
required. To participate in clinical meetings and ensure seamless
communication organisationally relating to remote services.
To
undertake any other tasks which are commensurate with the level and
responsibilities of the post.
This job description may evolve in discussion
with the post holder and may be changed by mutual agreement from
time to time.
